Electronic emergency-department whiteboards: A study of clinicians' expectations and experiences

International Journal of Medical Informatics

Volumn 80, Issue 9, 2011, Pages 618-630

  Hertzum, Morten ^a  

^a ROSKILDE UNIVERSITY   (Denmark)

Author keywords

Before after survey; Electronic whiteboard; Emergency department; Status board; Technology adoption

Indexed keywords

BEFORE/AFTER SURVEY; EMERGENCY DEPARTMENTS; STATUS BOARD; TECHNOLOGY ADOPTION; WHITE BOARD;

EMERGENCY ROOMS; NURSING; RATING; SURVEYS;

PEDIATRICS;

ARTICLE; CLINICAL ASSESSMENT; CONTROLLED STUDY; ELECTRONIC BULLETIN BOARD; EMERGENCY WARD; HEALTH SURVEY; HUMAN; MEDICAL ASSISTANT; MEDICAL STAFF; NURSE; PATIENT INFORMATION; PEDIATRIC WARD; PERFORMANCE; PHYSICIAN; PRIORITY JOURNAL; QUESTIONNAIRE; WORK EXPERIENCE;

AUDIOVISUAL AIDS; CHILD; COMMUNICATION; EFFICIENCY, ORGANIZATIONAL; EMERGENCY SERVICE, HOSPITAL; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HUMANS; MEDICAL RECORDS SYSTEMS, COMPUTERIZED; MIDDLE AGED; NURSES; PHYSICIAN'S PRACTICE PATTERNS; QUESTIONNAIRES;

EID: 79961207949     PISSN: 13865056     EISSN: 18728243     Source Type: Journal    
DOI: 10.1016/j.ijmedinf.2011.06.004     Document Type: Article

References (33)

1. Aronsky D., Jones I., Lanaghan K., Slovis C.M. Supporting patient care in the emergency department with a computerized whiteboard system. Journal of the American Medical Informatics Association 2008, 15(2):184-194.
2. Bardram J.E., Hansen T.R., Soegaard M. AwareMedia - a shared interactive display supporting social, temporal, and spatial awareness in surgery. Proceedings of the CSCW'06 Conference on Computer Supported Cooperative Work 2006, 109-118. ACM Press, New York.
3. Hertzum M., Simonsen J. Positive effects of electronic patient records on three clinical activities. International Journal of Medical Informatics 2008, 77(12):809-817.
4. Nygren E., Wyatt J.C., Wright P. Helping clinicians to find data and avoid delays. Lancet 1998, 352(9138):1462-1466.
5. Bisantz A.M., Pennathur P.R., Guarrera T.K., Fairbanks R.J., Perry S.J., Zwemer F., Wears R.L. Emergency department status boards: a case study in information systems transition. Journal of Cognitive Engineering and Decision Making 2010, 4(1):39-68.
6. Bjørn P., Hertzum M. Artefactual multiplicity: a study of emergency-department whiteboards. Computer Supported Cooperative Work 2011, 20(1 and 2):93-121.
7. Boger E. Electronic tracking board reduces ED patient length of stay at Indiana Hospital. Journal of Emergency Nursing 2003, 29(1):39-43.
8. France D.J., Levin S., Hemphill R., Chen K., Rickard D., Makowski R., Jones I., Aronsky D. Emergency physicians' behaviors and workload in the presence of an electronic whiteboard. International Journal of Medical Informatics 2005, 74(10):827-837.
9. Scupelli P., Xiao Y., Fussell S.R., Kiesler S., Gross M.D. Supporting coordination in surgical suites: physical aspects of common information spaces. Proceedings of the CHI 2010 Conference on Human Factors in Computing Systems 2010, 1777-1786. ACM Press, New York.
10. Abujudeh H.H., Kaewlai R., Kodsi S.E., Hamill M.A. Improving quality of communications in emergency radiology with a computerized whiteboard system. Clinical Radiology 2010, 65(1):56-62.
11. Wears R.L., Perry S.J., Wilson S., Galliers J., Fone J. Emergency department status boards: user-evolved artefacts for inter- and intra-group coordination. Cognition, Technology & Work 2007, 9(3):163-170.
12. Xiao Y., Schenkel S., Faraj S., Mackenzie C.F., Moss J. What whiteboards in a trauma center operating suite can teach us about emergency department communication. Annals of Emergency Medicine 2007, 50(4):387-395.
13. Fichman R.G., Kemerer C.F. The illusory diffusion of innovation: an examination of assimilation gaps. Information Systems Research 1999, 10(3):255-275.
14. Rasmussen R., Fleron B., Hertzum M., Simonsen J. Balancing tradition and transcendence in the implementation of emergency-department electronic whiteboards. Selected Papers of the Information Systems Research Seminar in Scandinavia 2010 2010, 73-87. Tapir Academic Press, Trondheim, Norway. J. Molka-Danielsen, H.W. Nicolaisen, J.S. Persson (Eds.).
15. Whittaker S., Schwarz H. Meetings of the board: the impact of scheduling medium on long term group coordination in software development. Computer Supported Cooperative Work 1999, 8(3):175-205.
16. Wears R.L., Perry S.J., Shapiro M., Beach C., Croskerry P., Behara R. A comparison of manual and electronic status boards in the emergency department: what's gained and what's lost?. Proceedings of the Human Factors and Ergonomics Society 47th Annual Meeting 2003, 1415-1419. HFES, Santa Monica, CA.
17. Chaboyer W., Wallen K., Wallis M., McMurray A.M. Whiteboards: one tool to improve patient flow. Medical Journal of Australia 2009, 190(11):S137-S140.
18. Riley R., Forsyth R., Manias E., Iedema R. Whiteboards: mediating professional tensions in clinical practice. Communication & Medicine 2007, 4(2):165-175.
19. Horak D. Designing and implementing a computerized tracking system: the experience at one level 1 trauma center emergency department. Journal of Emergency Nursing 2000, 26(5):473-476.
20. Pennathur P.R., Bisantz A.M., Fairbanks R.J., Perry S.J., Zwemer F., Wears R.L. Assessing the impact of computerization on work practice: information technology in emergency departments. Proceedings of the Human Factors and Ergonomics Society 51st Annual Meeting 2007, 377-381. HFES, Santa Monica, CA.
21. Patterson E.S., Rogers M.L., Tomolo A.M., Wears R.L., Tsevat J. Comparison of extent of use, information accuracy, and functions for manual and electronic patient status boards. International Journal of Medical Informatics 2010, 79(12):817-823.
22. Fairbanks R.J., Guarrera T.K., Karn K.S., Caplan S.H., Shah M.N., Wears R.L. Interface design characteristics of a popular emergency department information system. Proceedings of the Human Factors and Ergonomics Society 52nd Annual Meeting 2008, 778-782. HFES, Santa Monica, CA.
23. Cabitza F., Sarini M., Simone C., Telaro M. When once is not enough: the role of redundancy in a hospital ward setting. Proceedings of the GROUP'05 Conference on Supporting Group Work 2005, 158-167. ACM Press, New York. K. Schmidt, M. Pendergast, M. Ackerman, G. Mark (Eds.).
24. Wong H.J., Caesar M., Bandali S., Agnew J., Abrams H. Electronic inpatient whiteboards: improving multidisciplinary communication and coordination of care. International Journal of Medical Informatics 2009, 78(4):239-247.
25. Jurison J. The temporal nature of IS benefits: a longitudinal study. Information & Management 1996, 30(2):75-79.
26. Likourezos A., Chalfin D.B., Murphy D.G., Sommer B., Darcy K., Davidson S.J. Physician and nurse satisfaction with an electronic medical record system. Journal of Emergency Medicine 2004, 27(4):419-424.
27. Venkatesh V., Morris M.G., Davis G.B., Davis F.D. User acceptance of information technology: toward a unified view. MIS Quarterly 2003, 27(3):425-478.
28. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 1989, 13(3):319-340.
29. Tyre M.J., Orlikowski W.J. Windows of opportunity: temporal patterns of technological adaptation in organizations. Organization Science 1994, 5(1):98-118.
30. Feufel M.A., Robinson F.E., Shalin V.L. The impact of medical record technologies on collaboration in emergency medicine. International Journal of Medical Informatics 2010, 10.1016/j.ijmedinf.2010.09.008.
31. Orlikowski W.J. Improvising organizational transformation over time: a situated change perspective. Information Systems Research 1996, 7(1):63-92.
32. Frøkjær E., Hertzum M., Hornbæk K. Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?. Proceedings of the CHI 2000 Conference on Human Factors in Computing Systems 2000, 345-352. ACM Press, New York.
33. Asch D.A., Jedrziewski K., Christakis N.A. Response rates to mail surveys published in medical journals. Journal of Clinical Epidemiology 1997, 50(10):1129-1136.