Measuring patients' experiences with individual specialist physicians and their practices

American Journal of Medical Quality

Volumn 24, Issue 1, 2009, Pages 35-44

  Rodriguez, Hector P ^a   Von Glahn, Ted ^b   Chang, Hong ^c,d   Rogers, William H ^c,d   Safran, Dana Gelb ^e  

^a UNIVERSITY OF WASHINGTON   (United States)

^b Pacific Business Group on Health   (United States)

^c TUFTS MEDICAL CENTER   (United States)

^d TUFTS UNIVERSITY SCHOOL OF MEDICINE   (United States)

^e Blue Cross Blue Shield of Massachusetts   (United States)

Author keywords

Patient reports; Quality measurement; Reliability; Specialty care

Indexed keywords

ARTICLE; FEMALE; GROUP PRACTICE; HUMAN; MALE; MEDICINE; PATIENT SATISFACTION; QUESTIONNAIRE; REPRODUCIBILITY; UNITED STATES;

CALIFORNIA; FEMALE; GROUP PRACTICE; HUMANS; MALE; PATIENT SATISFACTION; QUESTIONNAIRES; REPRODUCIBILITY OF RESULTS; SPECIALTIES, MEDICAL;

EID: 58149500208     PISSN: 10628606     EISSN: 1555824X     Source Type: Journal    
DOI: 10.1177/1062860608326418     Document Type: Article

References (34)

1. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Vol 6. Washington, DC: National Academy Press ; 2001.
2. Hays RD, Chong K., Brown J., Spritzer KL, Horne K. Patient reports and ratings of individual physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys. Am J Med Qual. 2003 ; 18 (5). 190-196.
3. Safran DG, Karp M., Coltin K., et al. Measuring patients' experiences with individual primary care physicians. Results of a statewide demonstration project. J Gen Intern Med. 2006 ; 21 (1). 13-21.
4. Rodriguez HP, von Glahn T., Chang H., Rogers WH, Safran DG Patient samples for measuring primary care physician performance: who should be included ? Med Care. 2007 ; 45 (10). 989-996.
5. Evans RG, Edwards A., Evans S., Elwyn B., Elwyn G. Assessing the practising physician using patient surveys: a systematic review of instruments and feedback methods. Fam Pract. 2007 ; 24 (2). 117-127.
6. Nelson EC, Gentry MA, Mook KH, Spritzer KL, Higgins JH, Hays RD How many patients are needed to provide reliable evaluations of individual clinicians ? Med Care. 2004 ; 42 (3). 259-266.
7. Damberg CL, Raube K., Williams T., Shortell SM Paying for performance: implementing a statewide project in California. Qual Manag Health Care. 2005 ; 14 (2). 66-79.
8. Escarce JJ, Kapur K., Solomon MD, et al. Practice characteristics and HMO enrollee satisfaction with specialty care: an analysis of patients with glaucoma and diabetic retinopathy. Health Serv Res. 2003 ; 38 (4). 1135-1155.
9. Grembowski DE, Martin D., Diehr P., et al. Managed care, access to specialists, and outcomes among primary care patients with pain. Health Serv Res. 2003 ; 38 (1 pt 1). 1-19.
10. Grembowski D., Paschane D., Diehr P., Katon W., Martin D., Patrick DL Managed care and patient ratings of the quality of specialty care among patients with pain or depressive symptoms. BMC Health Serv Res. 2007 ; 7: 22.
11. Zandbelt LC, Smets EM, Oort FJ, Godfried MH, de Haes HC Determinants of physicians' patient-centred behavior in the medical specialist encounter. Soc Sci Med. 2006 ; 63 (4). 899-910.
12. Zandbelt LC, Smets EM, Oort FJ, Godfried MH, de Haes HC Patient participation in the medical specialist encounter: does physicians' patient-centered communication matter ? Patient Educ Couns. 2007 ; 65 (3). 396-406.
13. Zandbelt LC, Smets EM, Oort FJ, Godfried MH, de Haes HC Medical specialists' patient-centered communication and patient-reported outcomes. Med Care. 2007 ; 45 (4). 330-339.
14. Audet AM, Davis K., Schoenbaum SC Adoption of patient-centered care practices by physicians: results from a national survey. Arch Intern Med. 2006 ; 166 (7). 754-759.
15. Rodriguez HP, von Glahn T., Rogers WH, Chang H., Fanjiang G., Safran DG Evaluating patients' experiences with individual physicians: a randomized trial of mail, internet, and interactive voice response telephone administration of surveys. Med Care. 2006 ; 44 (2). 167-174.
16. Agency for Healthcare Research Quality, American Institutes for Research, Harvard Medical School, Rand Corporation. The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician and Group Survey: Submission to National Quality Forum. http://www.aqaalliance.org/October24Meeting/ PerformanceMeasurement/CAHPSCGtext.doc. Accessed October 17, 2008.
17. Chronbach LJ Coefficient alpha and the internal structure of tests. Psychometrika. 1951 ; 16: 297-334.
18. McHorney CA, Ware JE Jr, Lu JF, Sherbourne CD. The MOS 36-item Short-Form Health Survey (SF-36): III. Tests of data quality, scaling assumptions, and reliability across diverse patient groups. Med Care. 1994 ; 32 (1). 40-66.
19. Nunnelly J., Bernstein I. Psychometric Theory. New York, NY: McGraw-Hill ; 1994.
20. Zaslavsky AM, Zaborski L., Cleary PD Does the effect of respondent characteristics on consumer assessments vary across health plans ? Med Care Res Rev. 2000 ; 57 (3). 379-394.
21. Zaslavsky AM, Zaborski LB, Ding L., Shaul JA, Cioffi MJ, Cleary PD Adjusting performance measures to ensure equitable plan comparisons. Health Care Financing Review. 2001 ; 22 (3). 109-126.
22. Elliott MN, Swartz R., Adams J., Spritzer KL, Hays RD Case-mix adjustment of the National CAHPS benchmarking data 1.0: a violation of model assumptions? Health Serv Res. 2001 ; 36 (3). 555-573.
23. Brick JM, Kalton G. Handling missing data in survey research. Stat Methods Med Res. 1996 ; 5 (3). 215-238.
24. Fanjiang G., von Glahn T., Chang H., Rogers WH, Safran DG Providing patients web-based data to inform physician choice: if you build it, will they come? J Gen Intern Med. 2007 ; 22 (10). 1463-1467.
25. Grembowski DE, Cook K., Patrick DL, Roussel AE Managed care and physician referral. Med Care Res Rev. 1998 ; 55 (1). 3-31.
26. Katon W., Von Korff M., Lin E., Simon G. Rethinking practitioner roles in chronic illness: the specialist, primary care physician, and the practice nurse. Gen Hosp Psychiatry. 2001 ; 23 (3). 138-144.
27. St Peter RF, Reed MC, Kemper P., Blumenthal D. Changes in the scope of care provided by primary care physicians. N Engl J Med. 1999 ; 341 (26). 1980-1985.
28. Barkley WM, Furse DH Changing priorities for improvement: the impact of low response rates in patient satisfaction. Jt Comm J Qual Improv. 1996 ; 22 (6). 427-433.
29. Etter JF, Perneger TV Analysis of non-response bias in a mailed health survey. J Clin Epidemiol. 1997 ; 50 (10). 1123-1128.
30. Lasek RJ, Barkley W., Harper DL, Rosenthal GE An evaluation of the impact of nonresponse bias on patient satisfaction surveys. Med Care. 1997 ; 35 (6). 646-652.
31. Mazor KM, Clauser BE, Field T., Yood RA, Gurwitz JH A demonstration of the impact of response bias on the results of patient satisfaction surveys. Health Serv Res. 2002 ; 37 (5). 1403-1417.
32. Murray MF Improving access to specialty care. Jt Comm J Qual Patient Saf. 2007 ; 33 (3). 125-135.
33. Kerr EA, Hays RD, Lee ML, Siu AL Does dissatisfaction with access to specialists affect the desire to leave a managed care plan ? Med Care Res Rev. 1998 ; 55 (1). 59-77.
34. Kerr EA, Hays RD, Mitchinson A., Lee M., Siu AL The influence of gatekeeping and utilization review on patient satisfaction. J Gen Intern Med. 1999 ; 14 (5). 287-296.