Retail salespeople's mimicry of customers: Effects on consumer behavior

Journal of Retailing and Consumer Services

Volumn 18, Issue 5, 2011, Pages 381-388

  Jacob, Céline ^a   Guéguen, Nicolas ^a   Martin, Angélique ^a   Boulbry, Gaëlle ^a  

^a UNIVERSITÉ DE BRETAGNE SUD   (France)

Author keywords

Consumer behavior; Mimicry; Seller customer interaction

Indexed keywords

BEHAVIORAL RESPONSE; CONSUMPTION BEHAVIOR; EXPERIMENTAL STUDY; MIMICRY; RETAILING;

EID: 79960893784     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2010.11.006     Document Type: Article

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