Conformity with user expectations on the web: Are there cultural differences for design principles?

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 6769 LNCS, Issue PART 1, 2011, Pages 3-12

  Auinger, Andreas ^a   Aistleithner, Anna ^a   Kindermann, Harald ^a   Holzinger, Andreas ^b  

^a UNIVERSITY OF APPLIED SCIENCES UPPER AUSTRIA   (Austria)

^b MEDICAL UNIVERSITY OF GRAZ   (Austria)

Author keywords

conformity; cultural differences; eyetracking; intercultural design principles; user expectation

Indexed keywords

CONFORMITY; CULTURAL DIFFERENCE; EYE-TRACKING; INTERCULTURAL DESIGN PRINCIPLES; USER EXPECTATIONS; CRITICAL SUCCESS FACTOR; DESIGN PRINCIPLES; DIGITAL ENTERPRISE; EYE-TRACKING STUDIES; INTERCULTURAL DESIGNS;

HUMAN COMPUTER INTERACTION; KNOWLEDGE MANAGEMENT; USER INTERFACES; WEBSITES; EYE TRACKING; USER CENTERED DESIGN;

DESIGN; USER EXPERIENCE;

EID: 79960523782     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-21675-6_1     Document Type: Conference Paper

References (39)

1. Aman, K.S.: A Prototype Theory Approach to International Image Design. IEEE Transactions on Professional Communication 48(2) (2005)
2. Angeli, S., Kundler, W.: Der Online-Shop/Handbuch für Existenzgründer, München (2008)
3. Beu, A., Honold, P., Yuan, X.: How to Build Up an Infrastructure for Intercultural Usability Engineering. The International Journal of Human-Computer Interaction 12(3&4), 347-358 (2000)
4. Cappel, J.J., Huang, Z.: A Usability Analysis of Company Websites. Journal of Computer Information Systems, 117-123 (Fall 2007)
5. Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., Yammiyavar, P.: Cultural cognition in usability evaluation. Interacting with Computers 21(3), 212-220 (2009)
6. Cooke, L.: Improving Usability Through Eye Tracking Research. In: Proceedings of Professional Communication Conference (2004)
7. Cox, A., Fisher, M.: An Expectation-Based Model of Web Search Behaviour. In: Proceedings of the Second International Conferences on Advances in Computer-Human Interactions (2009)
8. Day, D., Evers, V.: Questionnaire Development for Multicultural Data Collection. Paper presented at the International Workshop on Internationalisation of Products and Systems, IWIPS-1999 (1999)
9. Duchowski, A.T.: Theory and Practice Eye Tracking Methodology, 2nd edn. (2007)
10. European Commitee for Standardisation. DIN EN ISO 9241-110:2006/Ergonomie der Mensch-System-Interaktion/Teil 110: Grundsätze der Dialoggestaltung (2006)
11. Evers, V.: Cross-cultural Understanding of Metaphors in Interface Design. Paper presented at the Attitudes toward Technology and Communication, London (1998)
12. Fernandes, T.: Global Interface Design. Academic Press, London (1995)
13. Grudin, J.: The Case against User Interface Consistency. Communications of the ACM 32(10), 1164-1173 (1989)
14. Hassenzahl, M.: The effect of perceived hedonic quality on product appealingness. International Journal of Human-Computer Interaction 13(4), 481-499 (2001)
15. Holzinger, A.: User-Centered Interface Design for Disabled and Elderly People: First Experiences with Designing a Patient Communication System (PACOSY). In: Miesenberger, K., Klaus, J., Zagler, W.L. (eds.) ICCHP 2002. LNCS, vol. 2398, pp. 33-41. Springer, Heidelberg (2002)
16. Holzinger, A., Kickmeier-Rust, M., Albert, D.: Dynamic Media in Computer Science Education. Content Complexity and Learning Performance: Is Less More? Educational Technology & Society 11(1), 279-290 (2008)
17. Holzinger, A., Kickmeier-Rust, M.D., Wassertheurer, S., Hessinger, M.: Learning performance with interactive simulations in medical education: Lessons learned from results of learning complex physiological models with the HAEMOdynamics SIMulator. Computers & Education 52(2), 292-301 (2009)
18. Khaslavsky, J.: Integrating Culture into Interface Design. Paper presented at the Conference on Human factors in computing systems (CHI 1998), Los Angeles, USA (1998)
19. Krug, S.: Don't Make Me Think: A Common Sense Approach to Web Usability, Indianapolis (IN), New Riders (2000)
20. Marcus, A., Gould, E.M.: Cultural Dimensions and Global Web User-Interface Design. Interactions 7(4), 32-46 (2000)
21. Nielsen, J.: Coordinating User Interfaces for Consistency. The Morgan Kaufmann Series in Interactive Technologies. Morgan Kaufmann, San Francisco (2001)
22. Nielsen, J., Loranger, H.: Web-Usability. Addison-Wesley, Munich (2006)
23. Nielsen, J., Pernice, K.: Eyetracking Web Usability. Pearson, Berkeley (2010)
24. Nielsen, J., Tahir, M.: Homepage Usability/50 Websites Deconstructed. New Riders, Munich (2002)
25. Norman, D.A.: Cognitive engineering. In: Norman, D., Draper, S. (eds.) User Centered System Design: New Perspectives on Human-Computer interaction. Lawrence Erlbaum, Mahwah (1986)
26. Norman, D.A., Draper, S.: User Centered System Design. Lawrence Erlbaum, Mahwah (1986)
27. Russo, P., Boor, S.: How Fluent is your Interface? Designing for International Users. In: Paper presented at the Conference on Human factors in computing systems (CHI 1993), Amsterdam, The Netherlands (1993)
28. Satzinger, J.W.: The effects of conceptual consistency on the end user's mental models of multiple applications. Journal of End User Computing 10(3), 3-14 (1998)
29. Satzinger, J.W., Olfman, L.: User interface consistency across end-user applications: the effects on mental models. Journal of Management Information Systems 14(4), 167-193 (1998)
30. Shneiderman, B., Leavitt, M.O.: Research Based Web-Design & Usability-Guidelines (2006), http://www.usability.gov/guidelines/ (April 5, 2010)
31. Stickel, C., Ebner, M., Steinbach-Nordmann, S., Searle, G., Holzinger, A.: Emotion Detection: Application of the Valence Arousal Space for Rapid Biological Usability Testing to Enhance Universal Access. In: Stephanidis, C. (ed.) UAHCI 2009. LNCS, vol. 5614, pp. 615-624. Springer, Heidelberg (2009)
32. Tanaka, T., Eberts, R.E., Salvendy, G.: Consistency of Human-Computer Interface Design - Quantification and Validation. Human Factors 33(6), 653-676 (1991)
33. Tirapat, T., Alchalakul, T.: Usability Assessment for Hyperlink Methods. In: Proceedings of the International Conference on Hybrid Information Technology (2006)
34. Ozok, A.A., Salvendy, G.: Measuring consistency of web page design and its effects on performance and satisfaction. Ergonomics 43(4), 443-460 (2000)
35. Vatrapu, R., Pérez-Quiñones, M.: Culture and Usability Evaluation: The Effects of Culture in Structured Interviews. Journal of Usability Studies 1(4), 156-170 (2006)
36. Vatrapu, R., Suthers, D.: Intra- and Inter-Cultural Usability in Computer Supported Collaboration. Journal of Usability Studies 5(4), 172-197 (2010)
37. Wallace, S., Yu, H.: The Effect of Culture on Usability: Comparing the Perceptions and Performance of Taiwanese and North American MP3 Player Users. Journal of usability Studies 4(3), 136-146 (2009)
38. Yeo, W.A.: Global-Software Development Life Cycle: An Exploratory Study. In: Proceedings of the SIG-CHI Conference on Human Factors in Computing Systems, pp. 4- 11 (2001)
39. Zhang, P., von Dran, G.M.: User Expectations and Rankings of Quality Factors in different Web Site Domains. International Journal of Electronic Commerce 6(2), 9-33 (2002)