Organizational routines, innovation, and flexibility: The application of narrative networks to dynamic workflow

International Journal of Medical Informatics

Volumn 80, Issue 8, 2011, Pages

  Hayes, Gillian R ^a   Lee, Charlotte P ^b   Dourish, Paul ^a  

^a Ringgold Standard Institution Informatics   (United States)

^b University of Washington   (United States)

Author keywords

Collaborative systems; Narrative networks; Workflow analysis

Indexed keywords

COLLABORATIVE SYSTEMS; DYNAMIC WORKFLOW; MEDICAL CENTER; NARRATIVE NETWORKS; POTENTIAL NEEDS; QUALITATIVE DATA; QUALITATIVE STUDY; QUALITY IMPROVEMENT; TECHNOLOGICAL PROCESS; VISUAL REPRESENTATIONS; WORKFLOW ANALYSIS; WORKFLOW MODELING;

ELECTRIC NETWORK ANALYSIS;

PERSONNEL TRAINING;

ANALYSIS; ARTICLE; COMPUTER NETWORK; ENGINEERING AND TECHNOLOGY; HEALTH CARE QUALITY; INFORMATION PROCESSING; INFORMATION TECHNOLOGY; INTERPERSONAL COMMUNICATION; INTERVIEW; MEDICAL INFORMATION SYSTEM; NARRATIVE; OBSERVATIONAL METHOD; ORGANIZATION; ORGANIZATION AND MANAGEMENT; OUTCOME ASSESSMENT; PRIORITY JOURNAL; PROCESS MODEL; QUALITATIVE ANALYSIS; TOTAL QUALITY MANAGEMENT; TRAINING; WORKFLOW;

ORGANIZATIONAL INNOVATION; WORKFLOW;

EID: 79960070903     PISSN: 13865056     EISSN: 18728243     Source Type: Journal    
DOI: 10.1016/j.ijmedinf.2011.01.005     Document Type: Article

References (47)

1. Berg M., Bowker G. The multiple bodies of the medical record: towards a sociology of an artifact. Sociol. Quart. 1997, 38(3):513-537.
2. Rifkin D. Electronic medical records: saving trees. Saving lives. JAMA 2000, 285:1764.
3. Balka E., Bjorn P., Wagner I. Steps toward a typology for health informatics. CSCW08: Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work 2008, 515-524. ACM, San Diego, CA.
4. Hartswood M., Procter R., Rouncefield M., Slack R. Making a case in medical work: implications for the electronic medical record. JCSCW 2003, 12:241-266.
5. Deming W.E. Out of the Crisis 1986, MIT Center for Advanced Engineering Study, Cambridge, MA.
6. Wruck K.H., Jensen M.C. Science, specific knowledge, and total quality management. J. Account. Econ. 1994, 18:247-287.
7. Repenning N.P., Sterman J.D. Capability traps and self-confirming attribution errors in the dynamics of process improvement. Admin. Sci. Quart. 2010, 47(2):265-295.
8. Pentland B.T., Feldman M.S. Narrative networks: patterns of technology and organization. Organ. Sci. 2007, 18(5):781-795.
9. Pentland B.T., Feldman M.S. Designing routines: on the folly of designing artifacts, while hoping for patterns of action. Inf. Organ. 2008, 18(4):235-250.
10. White S.A., Miers D. BPMN Modeling and Reference Guide August 2008, Future Strategies Inc.
11. Georgakopoulos D., Hornick M., Sheth A. An overview of workflow management: from process modeling to workflow automation infrastructure. Dist. Parallel Databases 1995, 3(2):119-153.
12. Workflow Handbook. Published in association with the Workflow Management Coalition 1997, Wiley, New York. P. Lawrence (Ed.).
13. Alonso G., Mohan C. WFMS: the next generation of distributed processing tools. Advanced Transaction Models and Architectures 1997, 35-36. Kluwer, Dordrecht. S. Jajodia, L. Kerschberg (Eds.).
14. Gudes E.E., Olivier M.S., van de Riet R.P. Modeling, specifying and implementing workflow security in cyberspace. J. Comput. Sec. 1999, 7(4):287-315.
15. Ozbolt J.G. Personalised health care and business success: can informatics bring us to the promised land?. JAMIA 1999, 6:368-373.
16. Rindfleisch T.C. (Bio)Medical informatics in the next decade. JAMIA 1998, 5:416-420.
17. Muller R., Greiner U., Rahm E. AgentWork: a workflow system supporting rule-based workflow adaptation. Data Knowl. Eng. 2004, 51(2):223-256.
18. Quaglini S., Stefanelli M., Lanzola G., Caporusso V., Panzarasa S. Flexible guideline-based patient careflow systems. Artif. Intell. Med. 2001, 22(1):65-80.
19. Schadow G., Russler D.C., McDonald C.J. Conceptual alignment of electronic health record data with guidelines and workflow knowledge. IJMI 2001, 64(2-3):259-274.
20. Allweyer T. BPMN 2.0 2010, Herstellung and Verlag.
21. Berg M., Toussaint P.J. The mantra of modeling and the forgotten powers of paper: a sociotechnical view on the development of process-oriented ICT in health care. IJMI 2003, 69(2-3):223-234.
22. Atkinson P. Medical Talk and Medical Work 1995, Sage Publications, London.
23. Nyce J.M., Graves W. The construction of knowledge in neurology: implications for hypermedia system development. AI Med. 1990, 2:315-322.
24. Strauss A., Fagerhaugh S., Suczek B., Wieder C. Social Organization of Medical Work 1985, University of Chicago Press, Chicago.
25. Berg M. Rationalizing Medical Work. Decision Support Techniques and Medical Practices 1997, MIT Press, Cambridge.
26. Giddens A. The Constitution of Society 1984, University of California Press, Berkeley.
27. Latour B. Reassembling the Social: An Introduction to Actor-Network Theory 2005, Oxford University Press, Oxford.
28. Law J. Notes on the theory of the actor-network: ordering, strategy, and heterogeneity. Syst. Pract. 1992, 5:379-393.
29. Feldman M.S. Organizational routines as a source of continuous change. Organ. Sci. 2000, 11(6):611-629.
30. Feldman M.S., Pentland B.T. Reconceptualizing organizational routines as a source of flexibility and change. Admin. Sci. Quart. 2003, 48:94-118.
31. Bartel C.A., Garud R. The role of narratives in sustaining organizational innovation. Organ. Sci. 2009, 20(1):107-117.
32. Boos D., Grote G., Lehtonen M. Investigating accountability relations with narrative networks. European Conference on Cognitive Ergonomics: Designing Beyond the Product-Understanding Activity and User Experience in Ubiquitous Environments 2009, 1-5.
33. Quick K.S. Narrative work in an emergent democratic process neighborhood planning in Belknap. Presented at the 6th Annual Southern California Graduate Student Conference 2010.
34. Yeow A., Faraj A. Marrying work and the technical artifact within the healthcare organization: a narrative network perspective on IT innovation-mediated organizational change. Proceedings of ICIS 2008 2008, 1-16.
35. Cohen M.D. Reading Dewey: reflections on the study of routine. Organ. Stud. 2007, 28:773-786.
36. White H. The value of narrativity in the representation of reality. On Narrative 1981, 1-24. University of Chicago Press, Chicago. W.J.T. Mitchell (Ed.).
37. Abbott A. From causes to events: notes on narrative positivism. Sociol. Methods Res. 1992, 20(4):428-455.
38. Abell P. Narrative explanation: an alternative to variable-centered explanation?. Annu. Rev. Sociol. 2004, 30:287-310.
39. Pentland B.T. Conceptualizing and measuring variety in organizational work processes. Manage. Sci. 2003, 49(7):857-870.
40. Burke K. A Grammar of Motives 1969, University of California Press, Berkeley.
41. Lambert H. Accounting for EBM: notions of evidence in medicine. Social Sci. Med. 2006, 62(11):2633-2645.
42. Bates D.W. Using information technology to reduce rates of medication errors in hospitals. BMJ (Clinical Research ed.) 2000, 320(7237):788-791.
43. Santiago O., Li Q., Gagliano N., Judge D., Hamann C., Middleton B Improving EMR usability: a method for both discovering and prioritizing improvements in EMR workflows based on human factors engineering. Proceedings of the AMIA Annual Symposium 2006, 1086.
44. Abraham J., Reddy M.C. Moving patients around: a field study of coordination between clinical and non-clinical staff in hospitals. Proc. CSCW'08 2008, 225-228.
45. Suchman L. Plans and Situated Action: The Problem of Human-Machine Interaction 1987, Cambridge University Press, Cambridge.
46. Strathern M. Audit Cultures: Anthropological Studies in Accountability, Ethics and the Academe 2000, Routledge, London.
47. Orlikowski W.J., Iacano C.S. Research commentary: desperately seeking the IT in IT research-a call for theorizing the IT artifact. Inform. Syst. Res. 2001, 12(2):121-134.