Modern software product support processes and the usage of multimedia formats

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2011, Pages 3093-3102

  Chilana, Parmit K ^a,b   Grossman, Tovi ^a   Fitzmaurice, George ^a  

^a AUTODESK RESEARCH   (United States)

^b UNIVERSITY OF WASHINGTON   (United States)

Author keywords

Issue diagnosis; Product support; Support tools

Indexed keywords

HUMAN COMPUTER INTERACTION;

DESIGN SOFTWARES; END-USERS; ISSUE DIAGNOSE; MULTI-DIMENSIONAL ANALYSIS; MULTIMEDIA FORMAT; PRODUCT SUPPORT; SOFTWARE COMPANY; SOFTWARE PRODUCTS; SUPPORT TOOL; USER ASSISTANCE;

PRODUCT DESIGN;

EID: 79958139135     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1978942.1979400     Document Type: Conference Paper

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