Information use of service technicians in difficult cases

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2003, Pages 81-88

  Yamauchi, Yutaka ^a   Whalen, Jack ^b   Bobrow, Daniel G ^b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b PALO ALTO RESEARCH CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER AIDED INSTRUCTION; PROBLEM SOLVING; PROGRAM DOCUMENTATION; HUMAN ENGINEERING;

REPAIR ANALYSIS PROCEDURES (RAP); AFFORDANCES;

INFORMATION RETRIEVAL SYSTEMS; INFORMATION USE;

EID: 0038037393     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/642611.642627     Document Type: Conference Paper

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