The home network as a socio-technical system: Understanding the challenges of remote home network problem diagnosis

Computer Supported Cooperative Work

Volumn 18, Issue 2-3, 2009, Pages 277-299

  Poole, Erika Shehan ^a   Edwards, W Keith ^a   Jarvis, Lawrence ^a  

^a Georgia Institute of Technology   (United States)

Author keywords

Home networking; Remote diagnosis; Technical support; Troubleshooting

Indexed keywords

CALL CENTERS; HARDWARE MANUFACTURERS; HOME NETWORKING; HOME NETWORKS; IMPROVED METHODS; NEW APPROACHES; ORGANIZATIONAL INFORMATIONS; PHONE CALLS; REMOTE COLLABORATIONS; REMOTE DIAGNOSIS; SHARED UNDERSTANDING; SOCIAL WORKS; SOCIO-TECHNICAL SYSTEMS; TECHNICAL PROPERTIES; TECHNICAL SUPPORT; TROUBLESHOOTING; USER EXPERIENCES; WIRELESS ROUTERS;

CARRIER COMMUNICATION; DOMESTIC APPLIANCES; PERSONAL COMMUNICATION SYSTEMS; ROUTERS; TELEPHONE; TELEPHONE SETS; WIRELESS TELECOMMUNICATION SYSTEMS;

WIRELESS NETWORKS;

EID: 64049103973     PISSN: 09259724     EISSN: 15737551     Source Type: Journal    
DOI: 10.1007/s10606-008-9087-2     Document Type: Article

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