Better communication in the emergency department

Emergency Nurse

Volumn 19, Issue 2, 2011, Pages 32-36

  Burley, Duncan ^a  

^a BRISTOL ROYAL INFIRMARY   (United Kingdom)

Author keywords

Communication styles and barriers; History taking; Interruptions; Workload

Indexed keywords

ANAMNESIS; EMERGENCY HEALTH SERVICE; HUMAN; INTERPERSONAL COMMUNICATION; NURSE PATIENT RELATIONSHIP; NURSE PRACTITIONER; ORGANIZATION AND MANAGEMENT; REVIEW; WORKLOAD;

COMMUNICATION; EMERGENCY SERVICE, HOSPITAL; HUMANS; MEDICAL HISTORY TAKING; NURSE PRACTITIONERS; NURSE-PATIENT RELATIONS; WORKLOAD;

EID: 79957686748     PISSN: 13545752     EISSN: None     Source Type: Journal    
DOI: 10.7748/en2011.05.19.2.32.c8509     Document Type: Article

References (44)

1. Berry J (2009) Nurse practitioner/patient communication styles in clinical practice. Journal for Nurse Practitioners. 5, 7, 508-515.
2. Bickley L, Szilagyi P (2009) Bates' Guide to Physical Examination and History Taking. Tenth edition. Lippincott Williams and Wilkins, Philadelphia PA.
3. Byrne G, Richardson M, Brunsdon J et al (2000) Patient satisfaction with emergency nurse practitioners in A&E. Journal of Clinical Nursing. 9, 1, 83-93.
4. Chisolm C, Dornfeld A, Nelson D et al (2001) Work interrupted: a comparison of workplace interruptions in emergency departments and primary care offices. Annals of Emergency Medicine. 38, 2, 146-151. (Pubitemid 32702280)
5. Department of Health (2003) Toolkit for Achieving the Four-Hour Target. DH, London.
6. Department of Health (2010) A&E Clinical Quality Indicators: Implementation Guidance and Data Definitions. DH, London.
7. Elston K (2010) Effects of the four-hour operational standard. Emergency Nurse. 17, 9, 10-15.
8. Fairbanks R, Bisantz A, Sunm M (2007) Emergency department communication links and patterns. Annals of Emergency Medicine. 50, 4, 396-406. (Pubitemid 47391507)
9. Farmer S, Roter D, Higginson I (2006) Chest pain: communication of symptoms and history in a London emergency department. Patient Education and Counselling. 63, 1, 138-144. (Pubitemid 44354844)
10. Garra G, Albino H, Chapman H et al (2009) The impact of communication barriers on diagnostic confidence and ancillary testing in the emergency department. Journal of Emergency Medicine. 38, 5, 681-685.
11. Helmreich R, (2000) On error management: lessons from aviation. British Medical Journal.320, 7237, 781-785. (Pubitemid 30179433)
12. Nairn S, Whotton E, Marshal C et al (2004) The patient experience in emergency departments: a review of the literature. Accident and Emergency Nursing. 12, 3, 159-165. (Pubitemid 38953744)
13. O'Gara P, Fairhurst W (2004a) Therapeutic communication part 1: general approaches that enhance the quality of the consultation. Accident and Emergency Nursing. 12, 3, 166-172. (Pubitemid 38953745)
14. O'Gara P, Fairhurst W (2004b) Therapeutic communication part 2: strategies that can enhance the quality of the emergency care consultation. Accident and Emergency Nursing. 12, 3, 201-207. (Pubitemid 39335697)
15. Parahoo K(1997) Nursing Research: Principles, Process and Issues. First edition. Palgrave Macmillan, London.
16. Rhodes KV, Vieth T, He T et al (2004) Resuscitating the physician-patient relationship: emergency department communication in an academic medical center. Annals of Emergency Medicine. 44, 3, 262-267. (Pubitemid 39144371)
17. Sakr M, Angus J, Perrin J (1999) Emergency nurse practitioners: a three part study in clinical and cost effectiveness. Emergency Medicine Journal. 20, 2, 158-163. (Pubitemid 36401424)
18. pencer R, Coiera E, Logan P (2004) Variation in communication loads on clinical staff in the emergency department. Annals of Emergency Medicine. 44, 3, 268-273. (Pubitemid 39140526)
19. Thompson C, Hayhurst C, Boyle A (2010) How have changes to out of hours primary care services since 2004 affected emergency department attendances at a UK district general hospital? Emergency Medicine Journal. 27, 1, 22-25.
20. Tye C (1997) The emergency nurse practitioner role in major accident and emergency departments: professional issues and the research agenda. Journal of Advanced Nursing. 26, 2, 364-370. (Pubitemid 127453274)
21. Wilson TD (2001) Information overload: implications for health-care services. Health Informatics Journal. 7, 2, 112-117. (Pubitemid 33333333)
22. Woloshynowych M, Davis R, Brown R (2007) Communication patterns in a uK emergency department. Annals of Emergency Medicine. 50, 4, 407-413. (Pubitemid 47391525)
23. Berry J (2009) Nurse practitioner/patient communication styles in clinical practice. Journal for Nurse Practitioners. 5, 7, 508-515.
24. Bickley L, Szilagyi P (2009) Bates' Guide to Physical Examination and History Taking. Tenth edition. Lippincott Williams and Wilkins, Philadelphia PA.
25. Byrne G, Richardson M, Brunsdon J et al (2000) Patient satisfaction with emergency nurse practitioners in A&E. Journal of Clinical Nursing. 9, 1, 83-93.
26. Chisolm C, Dornfeld A, Nelson D et al (2001) Work interrupted: a comparison of workplace interruptions in emergency departments and primary care offices. Annals of Emergency Medicine. 38, 2, 146-151. (Pubitemid 32702280)
27. Department of Health (2003) Toolkit for Achieving the Four-Hour Target. DH, London.
28. Department of Health (2010) A&E Clinical Quality Indicators: Implementation Guidance and Data Definitions. DH, London.
29. Elston K (2010) Effects of the four-hour operational standard. Emergency Nurse. 17, 9, 10-15.
30. Fairbanks R, Bisantz A, Sunm M (2007) Emergency department communication links and patterns. Annals of Emergency Medicine. 50, 4, 396-406. (Pubitemid 47391507)
31. Farmer S, Roter D, Higginson I (2006) Chest pain: communication of symptoms and history in a London emergency department. Patient Education and Counselling. 63, 1, 138-144. (Pubitemid 44354844)
32. Garra G, Albino H, Chapman H et al (2009) The impact of communication barriers on diagnostic confidence and ancillary testing in the emergency department. Journal of Emergency Medicine. 38, 5, 681-685.
33. Helmreich R, (2000) On error management: lessons from aviation. British Medical Journal.320, 7237, 781-785. (Pubitemid 30179433)
34. Nairn S, Whotton E, Marshal C et al (2004) The patient experience in emergency departments: a review of the literature. Accident and Emergency Nursing. 12, 3, 159-165. (Pubitemid 38953744)
35. O'Gara P, Fairhurst W (2004a) Therapeutic communication part 1: general approaches that enhance the quality of the consultation. Accident and Emergency Nursing. 12, 3, 166-172. (Pubitemid 38953745)
36. O'Gara P, Fairhurst W (2004b) Therapeutic communication part 2: strategies that can enhance the quality of the emergency care consultation. Accident and Emergency Nursing. 12, 3, 201-207. (Pubitemid 39335697)
37. Parahoo K(1997) Nursing Research: Principles, Process and Issues. First edition. Palgrave Macmillan, London.
38. Rhodes KV, Vieth T, He T et al (2004) Resuscitating the physician-patient relationship: emergency department communication in an academic medical center. Annals of Emergency Medicine. 44, 3, 262-267. (Pubitemid 39144371)
39. Sakr M, Angus J, Perrin J (1999) Emergency nurse practitioners: a three part study in clinical and cost effectiveness. Emergency Medicine Journal. 20, 2, 158-163. (Pubitemid 36401424)
40. pencer R, Coiera E, Logan P (2004) Variation in communication loads on clinical staff in the emergency department. Annals of Emergency Medicine. 44, 3, 268-273. (Pubitemid 39140526)
41. Thompson C, Hayhurst C, Boyle A (2010) How have changes to out of hours primary care services since 2004 affected emergency department attendances at a UK district general hospital? Emergency Medicine Journal. 27, 1, 22-25.
42. Tye C (1997) The emergency nurse practitioner role in major accident and emergency departments: professional issues and the research agenda. Journal of Advanced Nursing. 26, 2, 364-370. (Pubitemid 127453274)
43. Wilson TD (2001) Information overload: implications for health-care services. Health Informatics Journal. 7, 2, 112-117. (Pubitemid 33333333)
44. Woloshynowych M, Davis R, Brown R (2007) Communication patterns in a uK emergency department. Annals of Emergency Medicine. 50, 4, 407-413. (Pubitemid 47391525)