Therapeutic communication part 2: Strategies that can enhance the quality of the emergency care consultation

Accident and Emergency Nursing

Volumn 12, Issue 4, 2004, Pages 201-207

  O'Gara, Paula E ^a   Fairhurst, Wendy ^b  

^a STEPPING HILL HOSPITAL   (United Kingdom)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Communication; Consultation; Emergency Care

Indexed keywords

ANXIETY; CONSULTATION; DECISION MAKING; EMERGENCY WARD; EMOTIONAL STABILITY; EMPATHY; FIRST AID; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL INFORMATION; MEDICAL RESEARCH; PATIENT CARE; PATIENT INFORMATION; PATIENT SATISFACTION; QUALITATIVE ANALYSIS; REVIEW; SKILL; SOCIAL PSYCHOLOGY; TIME SERIES ANALYSIS; TREATMENT OUTCOME;

EID: 5044238956     PISSN: 09652302     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.aaen.2004.03.003     Document Type: Article

References (26)

1. Barry C.A., Colin P.B., Britten N., Stevenson F.A., Barber N. Patients' unvoiced agendas in general practice consultations: qualitative study. British Medical Journal. 320:2000;1246-1250
2. Bayne R., Nicholson P., Horton I. Counselling and Communication Skills for Medical and Heath Practitioners. 1998;The British Psychological Society, London
3. Branch W.T., Malik T.K. Using "windows of opportunities" in brief interviews to understand patients' concerns. Journal of the American Medical Association. 269(13):1993;1667-1668
4. Bryne G., Heyman R. Understanding nurses' communication with patients in accident & emergency departments using a symbolic interactionist perspective. Journal of Advanced Nursing. 26:1997;93-100
5. Bryne P., Long B. Doctors Talking to Patients. 1976;HMSO, London
6. du Pre A. Accomplishing the impossible: Talking about body and soul and mind during a medical visit. Health Communication. 14(1):2001;1-21
7. Fatovich D.M. Emergency Medicine. British Medical Journal. 324:2002;954-962
8. Greenhalgh T., Hurwitz B. Narrative Based Medicine. 1998;BMJ Books, London
9. Harres A. But basically you're feeling well, are you. Tag questions in medical consultations. Health Communication. 10(2):1998;111-123
10. Hirschmann K. Blood, vomit and communication: The days and nights of an intern on call. Health Communication. 11(1):1999;35-57
11. Knopp R., Rosenzweig S., Bernstien E., Totten V. Physician-patient Communication in the Emergency Department, Part 1. Academic Emergency Medicine. 3(11):1996;1065-1069
12. Lang F., Floyd M.R., Beine K.L. Clues to patients' explanations and concerns about their illnesses: a call for active listening. Archives of Family Medicine. 9(3):2000;222-227
13. Levinson W., Roter D.L., Mullooly J.P., Dull V.T., Frankel R.M. Physician-patient communication. The relationship between malpractice claims among primary care physicians and surgeons. Journal of the American Medical Association. 277:1997;553-559
14. McKinley R.K., Middleton J.F. What do patients want from doctors. Content analysis of written patient agendas for the consultation. British Journal of General Practice. 49:1999;796-800
15. Marvel K.M., Doherty W.J., Weiner E. Medical interviewing by exemplary family physicians. The Journal of Family Practice. 47(5):1998;343-348
16. Mead N., Bower P. Patient centeredness: a conceptual framework and review of empirical literature. Social Science and Medicine. 51:2000;1087-1110
17. Robinson J. Closing medical encounters: two physician practices and their implications for the expression of patients' unstated concerns. Social Science Medicine. 53:2001;639-656
18. Savage R., Armstrong D. Effect of a general practitioner's consulting style on patient satisfaction: a controlled study. British Medical Journal. 310:1990;968-970
19. Shum C., Humpherys A., Wheeler D., Cochrane M., Skoda S., Clement S. Nurse management of patients with minor illnesses in general practice: a multicentre, randomised controlled trial. British Medical Journal. 320:2000;1038-1043
20. Stewart M. Effective physician-patient communication and health outcomes: a review. Canadian Medical Association Journal. 152(9):1995;1423-1433
21. Suchman A.L., Markakis K., Beckman H.B., Frankel R. A model of empathetic communication in the medical interview. Journal of the American Medical Association. 277:1997;678-682
22. Thistlethwaite J.E., Jordan J.J. Patient-centered consultations: a comparison of student experience and understanding in two clinical environments. Medical Education. 33:1999;678-685
23. Usherwood T. Understanding the Consultation. 1999;Open University Books, London
24. White J., Rossen C., Christensen J., Hart R., Levinson W. Wrapping things up: A qualitative analysis of the closing moments of a medical visit. Patient Education and Counselling. 30:1997;155-165
25. Williams S., Dale J., Glucksman E. Emergency department Senior House Officers consultation difficulties: implications for training. Annals of Emergency Medicine. 31(3):1998;358-363
26. Winefield H.R., Murrell T.G., Clifford J. Process and outcomes in general practice consultations: problems in defining high quality care. Social Science and Medicine. 41(7):1995;969-975