Barriers and impediments to transformational government: Insights from literature and practice

Electronic Government

Volumn 8, Issue 2-3, 2011, Pages 226-241

  Van Veenstra, Anne Fleur ^a   Klievink, Bram ^a   Janssen, Marijn ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Barriers; E government; Impediments; Process reengineering; T government; Transformation

Indexed keywords

EID: 79955455204     PISSN: 17407494     EISSN: 17407508     Source Type: Journal    
DOI: 10.1504/EG.2011.039838     Document Type: Article

References (43)

1. Akkermans, H. and Van Helden, K. (2002) 'Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors', European Journal of Information Systems, Vol. 11, pp. 35-46.
2. Al-Mashari, M. and Zairi, M. (1999) 'BPR implementation process: an analysis of key success and failure factors', Business Process Management Journal, Vol. 5, No. 1, pp. 87-112.
3. Al-Shafi, S. and Weerakkody, V. (2007) 'Implementing and managing e-government in the State of Qatar: a citizens' perspective', Electronic Government, An International Journal, Vol. 4, No. 4, pp. 436-450.
4. Bannister, F. (2001) 'Dismantling the silos: extracting new value from IT investments in public administration', Information Systems Journal, Vol. 11, pp. 65-84. (Pubitemid 33672033)
5. Baum, C., Di Maio, A. and Caldwell, F. (2000) What is eGovernment? Gartner's Definitions, Research Note.
6. Beynon-Davies, P. and Williams, M. D. (2003) 'Evaluating electronic local government in the UK', Journal of Information Technology, Vol. 18, No. 2, pp. 137-149. (Pubitemid 37147633)
7. Castells, M. (2000) The Rise of the Network Society, 2nd ed., Blackwell Publishing, Cambridge, MA.
8. Coursey, D. and Norris, D. F. (2008) 'Models of e-government: are they correct? An empirical assessment', Public Administration Review, Vol. 68, No. 3, pp. 523-536.
9. Dhillon, G. S., Weerakkody, V. and Dwivedi, Y. K. (2008) 'Realising transformational stage e-government: a UK local authority perspective', Electronic Government, An International Journal, Vol. 5, No. 2, pp. 162-180.
10. Ebrahim, Z. and Irani, Z. (2005) 'E-government adoption: architecture and barriers', Business Process Management Journal, Vol. 11, No. 5, pp. 589-611. (Pubitemid 41374242)
11. Fountain, J. E. (2001) Building the Virtual State: Information Technology and Institutional Change, Brookings Institution Press, Washington DC.
12. Gascó, M. (2003) 'New technologies and institutional change in public administration', Social Science Computer Review, Vol. 24, No. 1, pp. 6-14.
13. Gil-Garcia, J. R., Chengalur-Smith, I. and Duchessi, P. (2007) 'Collaboratieve e-government: impediments and benefits of information-sharing in the public sector', European Journal of Information Systems, Vol. 16, pp. 121-133.
14. Gil-Garcia, J. R. and Pardo, T. A. (2005) 'E-government success factors: mapping practical tools to theoretical foundations', Government Information Quarterly, Vol. 22, No. 2, pp. 187-216. (Pubitemid 40864788)
15. Gregor, S., Martin, M., Fernandez, W., Stern. S. and Vitale, M. (2006) 'The transformational dimension in the realization of business value from information technology', Journal of Strategic Information Systems, Vol. 15, pp. 249-270. (Pubitemid 44189240)
16. Gupta, M. P. and Jana, D. (2003) 'E-government evaluation: a framework and case study', Government Information Quarterly, Vol. 20, No. 4, pp. 365-387. (Pubitemid 37527835)
17. Ho, A. T. (2002) 'Reinventing local governments and the e-government initiative', Public Administration Quarterly, Vol. 62, No. 4, pp. 434-444.
18. Irani, Z., Elliman, T. and Jackson, P. (2007) 'Electronic transformation of government in the UK: a research agenda', European Journal of Information Systems, Vol. 16, pp. 327-335.
19. Janssen, M. and Cresswell, A. M. (2005) 'An enterprise application integration methodology for e-government', Journal of Enterprise Information Management, Vol. 18, No. 5, pp. 531-547. (Pubitemid 41374252)
20. Janssen, M. and Van Veenstra, A. F. (2005) 'Stages of growth in e-Government: an architectural approach', The Electronic Journal of e-Government, Vol. 3, No. 4, pp. 193-200.
21. Janssen, M. and Wagenaar, R. (2004) 'Developing generic shared services for e-Government', The Electronic Journal of e-Government, Vol. 2, No. 1, pp. 31-38.
22. Kamal, M. M., Weerakkody, V. and Jones, S. (2009) 'The case of EAI in facilitating e-Government services in a Welsh authority', International Journal of Information Management, Vol. 29, No. 2, pp. 161-165.
23. Klein, H. K. and Myers, M. (1999) 'A set of principles for conducting and evaluating interpretive field studies in information systems', MIS Quarterly, Vol. 23, No. 1, pp. 67-94.
24. Kraemer, K. L. and King, J. L. (2005) 'Information technology and administrative reform: Will e-government be different?', International Journal of Electronic Government Research, Vol. 1, No. 2, pp. 27-49.
25. Lam, W. (2005) 'Investigating success factors in enterprise application integration: a case-driven analysis', European Journal of Information Systems, Vol. 14, No. 2, pp. 175-187. (Pubitemid 41111291)
26. Layne, K. and Lee, J. (2001) 'Developing fully functional e-government: a four stage model', Government Information Quarterly, Vol. 18, No. 2, pp. 122-136. (Pubitemid 33379949)
27. Liu, S. and Hwang, J. D. (2003) 'Challenges to transforming IT in the US government', IT Professional, Vol. 5, No. 3, pp. 10-15.
28. Moon, M. J. (2002) 'The Evolution of e-government among Municipalities: rhetoric or reality?', Public Administration Review, Vol. 62, No. 4, pp. 424-433.
29. Peristeras, V. and Tarabanis, K. (2000) 'Towards an enterprise architecture for public administration using a top-down approach', European Journal of Information Systems, Vol. 9, No. 4, pp. 252-260. (Pubitemid 33207145)
30. Poon, P. and Wagner, C. (2001) 'Critical success factors revisited: success and failure cases of information systems for senior executives', Decision Support Systems, Vol. 30, No. 4, pp. 393-418. (Pubitemid 32139130)
31. Rosacker, K. M. and Olson, D. L. (2008) 'Public sector information system critical success factors', Transforming Government: People, Process and Policy, Vol. 2, No. 1, pp. 60-70.
32. Sagheb-Tehrani, M. (2010) 'A model of successful factors towards e-government implementation', Electronic Government, An International Journal, Vol. 7, No. 1, pp. 60-74.
33. Scholl, H. J. (2005) 'E-Government-Induced Business Process Change (BPC): an empirical study of current practices', International Journal of Electronic Government Research, Vol. 1, No. 2, pp. 27-49.
34. Shareef, M. A., Kumar, U. and Kumar, V. (2009) 'Identifying critical factors for adoption of e-government', Electronic Government, An International Journal, Vol. 6, No. 1, pp. 70-96.
35. Somers, T. and Nelson, K. (2001) 'The impact of critical success factors across the stages of enterprise resource planning implementations', Paper presented at the 34th Annual Hawaii International Conference on System Sciences, Maui, Hawaii.
36. Tosey, P. and Robinson, G. (2002) 'When change is no longer enough: What do we mean by 'transformation' in organizational change work?', The TQM Magazine, Vol. 14, No. 2, pp. 100-109. (Pubitemid 34172938)
37. UNPAN (2008) UN e-Government Survey 2008: from e-Government to Connected Governance, United Nations, New York, NY.
38. Walsham, G. (1995) 'Interpretive case studies in IS research: nature and method', European Journal of Information Systems, Vol. 4, pp. 74-81.
39. Weerakkody, V. Janssen, M. and Dwivedi, Y. (2009) Handbook of Research on ICT-enabled Transformational Government: A Global Perspective, Information Science Publishing, Hershey, PA.
40. West, D. M. (2004) 'E-Government and the transformation of service delivery and citizen attitudes', Public Administration Review, Vol. 64, No. 1, pp. 15-27. (Pubitemid 38059187)
41. West, D. M. (2005) Digital Government: Technology and Public Sector Performance, Princeton University Press, Princeton, NJ.
42. Wimmer, M. A. (2002) 'Integrated service modeling for online one-stop government', Electronic Markets, Special Issue on e-Government, Vol. 12, No. 3, pp. 1-8.
43. Yin, R. K. (1989) Case Study Research: Design and Methods, Sage Publications, Newbury Park, California.