Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses

Journal of Operations Management

Volumn 29, Issue 5, 2011, Pages 449-461

  Heim, Gregory R ^a   Ketzenberg, Michael E ^a  

^a TEXAS A AND M UNIVERSITY   (United States)

Author keywords

Innovation; Learning curve; Service development; Service operations; Window of opportunity

Indexed keywords

DESIGN FIRMS; EMPIRICAL ANALYSIS; GOLF COURSE; LEARNING CURVE; LEARNING EFFECTS; LIFE SPAN; LOCAL SERVICE; OPERATION PERIOD; SERVICE DESIGN; SERVICE DEVELOPMENT; SERVICE OPERATIONS; SERVICE RE-DESIGN;

QUALITY OF SERVICE;

DESIGN;

EID: 79955052485     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2010.11.011     Document Type: Article

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