Role clarity a phenomena based on organizational origin is a catalyst for job satisfaction: A comparative study launched in india revealing some new facts

European Journal of Scientific Research

Volumn 49, Issue 1, 2011, Pages 61-72

  Sharma, Jai Prakash ^a   Bajpai, Naval ^a  

^a ABV INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT   (India)

Author keywords

Culture; Economic Status; Employee Status; Job Satisfaction; Organizational Culture; Power Control; Psychological Contract; Quality Workspace; Socialization

Indexed keywords

EID: 79953812183     PISSN: 1450216X     EISSN: 1450202X     Source Type: Journal    
DOI: None     Document Type: Article

References (28)

1. Armstrong, M. (1996), "A Handbook of Personnel Management Practice", 6th ed., Kogan Page Limited, London.
2. Banton, M. (1965), "Roles: An introduction to the study of social relations", New York: Basic Books, Inc.
3. Behnnan, Douglas N. , William J. Bigoness, and William D. Perreault, Jr. (1981), "Sources of Job Related Ambiguity and Their Consequences Upon Salespersons' Job Satisfaction and Performance", Management Science, Vol.27 (11), pp.1246-60.
4. Behrman, Douas N. and William D. Perreault, Jr. (1984), "A Role Stress Model of the Perfonnance and Satisfaction oflndustrial Salespersons" Joumal of Marketing, Vol. 48 (Fall), pp.9-21.
5. Berry, L.L., Zeithaml, V.A. and Parasuraman, A. (1990), "Five imperatives for improving service quality", Sloan Management Review, Vol. 31 No. 4, pp. 29-38.
6. Cohen, A. R. (1959), "Situational structure, self-esteem, and threat-oriented reactions to power In D. Cartwright (Ed.), Studies in social power", Ann Arbor: University of Michigan Press.
7. Donnelly, J. & Ivancevich, J. (1975); "Role clarity and the salesman", Journal of Marketing, Vol. 39 No. 1, pp. 71-4.
8. Hackeman, J.K & Oldham G.R. (1975), "Development of the job diagnostic survey", Journal of applied psychology, Volume 60, pp.159-170.
9. Hackman, J.R. & Oldham, G.R. (1976), "Motivation through the design of work: test of a theory", Organisational Behaviour and Human Performance, Vol. 16, pp. 250-79.
10. Hackman, J.R. & Oldham, G.R. (1976), "Motivation through the design of work: test of a theory", Organisational Behaviour and Human Performance, Vol. 16, pp. 250-79.
11. Jackson, S. & Schuler, R. (1985), "A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work-settings", Organizational Behavior and Human Decision Process, Vol. 36, pp. 16-78.
12. Jackson, S. & Schuler, R. (1985), "A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work-settings", Organizational Behavior and Human Decision Process, Vol. 36, pp. 16-78.
13. Jong, Adde, de Ruyter, Ko, Streukens, S. and Ouwersloot, H. (2001), "Perceived uncertainty in self-managed service teams: an empirical assessment", International Journal of Service Industry Management, Vol. 12 No. 2, pp. 158-68.
14. Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964), "Occupational stress: Studies in role conflict and ambiguity", New York: Wiley.
15. Kelly, J.P. & Hise, R.T. (1980), "Role conflict, role clarity, job tension and job satisfaction in the brand manager position", Journal of the Academy of Marketing Science, Vol. 8 No. 2, pp. 120-37.
16. Korczynski, M. (2002), "Human Resource Management in Service Work", Palgrave, Basingstoke.
17. Lyons, T. F. (1971), "Role clarity, need for clarity, satisfaction, tension, and withdrawal", Organizational Behavior and Human Performance, Vol.6, pp.99 - 110.
18. MacKenzie, S.B., Podsakoff, P.M. & Ahearne, M. (1998), "Some possible antecedents and consequences of in-role and extra-role salesperson performance", Journal of Marketing, Vol. 62 No. 3, pp. 87-97.
19. Mukherjee Avinandan & Malhotra Neeru (2006), "Does role clarity explain employeeperceived service quality? A study of antecedents and consequences in call centres", International Journal of Service Industry Management, Vol. 17 No. 5, pp. 444-473.
20. Mukherjee Avinandan & Malhotra Neeru (2006), "Does role clarity explain employeeperceived service quality? A study of antecedents and consequences in call centres", International Journal of Service Industry Management, Vol. 17 No. 5, pp. 444-473.
21. Posner Barry Z. and Butterfield D. Anthony (1978), "Role Clarity and Organizational Level", Journal of Management, Vol. 4, No. 2, 81-90
22. Rusbult, C.E. & Ferrell, D. (1983), "A longitudinal test of the investment model: the impact on job satisfaction, job commitment, and turnover of variations in rewards, costs, alternatives, and investments", Journal of Applied Psychology, Vol. 68 No. 3, pp. 429-38
23. Schaubroeck, J., Ganster, D. C., Sime, W., & Editman, D. (1993), "A field experiment testing supervisory role clarification", Personnel Psychology, Vol. 46, pp. 1-25.
24. Sergeant, A. & Frenkel, S. (2000), "When do customer contact employees satisfy customers?", Journal of Service Research, Vol. 3 No. 1, pp. 18-34.
25. Singh, J. (1993), "Boundary role ambiguity: facets, determinants, and impacts", Journal of Marketing, Vol. 57 No. 2, pp. 11-31.
26. Teas, R.K.,Wacker, J.G. & Hughes, R.E. (1979), "A path analysis of causes and consequences of salesmen's perceptions of role clarity", Journal of Marketing Research, Vol. 16 No. 3, pp. 335-69.
27. Teas, R.K.,Wacker, J.G. & Hughes, R.E. (1979), "A path analysis of causes and consequences of salesmen's perceptions of role clarity", Journal of Marketing Research, Vol. 16 No. 3, pp. 335-69.
28. Walker, Orville C, Jr., Gilbert A. Churchill, Jr., & Neil M. Ford (1977); "Motivation and Performance in Industrial Selling: Present Knowledge and Needed Research", Journal of Marketing Research, Vol. 14 (May), pp.156-68.