Perceived uncertainty in self-managed service teams: An empirical assessment

International Journal of Service Industry Management

Volumn 12, Issue 2, 2001, Pages 158-183

  De Jong, Ad ^a   De Ruyter, Ko ^a   Streukens, Sandra ^a   Ouwersloot, Hans ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Customer service; Self managing teams; Service quality; Teamwork

Indexed keywords

EID: 0035609801     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230110387533     Document Type: Article

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