Linking the benchmarking tool to a knowledge-based system for performance improvement

Expert Systems with Applications

Volumn 38, Issue 8, 2011, Pages 10579-10586

  Lai, Mei Chi ^a   Wang, Wei Kang ^b   Huang, Hao Chen ^c   Kao, Meng Chun ^d  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b YUAN ZE UNIVERSITY   (Taiwan)

^c NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^d YUANPEI UNIVERSITY   (Taiwan)

Author keywords

Data envelopment analysis; Knowledge based systems; Process benchmarking; Public university library

Indexed keywords

BENCHMARKING TOOLS; DATABASE MANAGEMENT; DEA MODELS; INTEGRATED FRAMEWORKS; MODEL BASE; NUMERICAL DATA; OPERATIONAL EFFICIENCIES; PERFORMANCE IMPROVEMENTS; PROCESS BENCHMARKING; PUBLIC LIBRARY; PUBLIC UNIVERSITIES; PUBLIC UNIVERSITY LIBRARY; RELATIVE EFFICIENCY;

BENCHMARKING; DATA ENVELOPMENT ANALYSIS; DECISION MAKING; KNOWLEDGE ACQUISITION; LIBRARIES;

KNOWLEDGE BASED SYSTEMS;

EID: 79953723127     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.02.101     Document Type: Article

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