Potential of organizational memory for creating service performance: A cross-level analysis

Expert Systems with Applications

Volumn 38, Issue 8, 2011, Pages 10493-10498

  Lai, Mei Chi ^a   Huang, Hao Chen ^b   Lin, Lee Hsuan ^c   Kao, Meng Chun ^d  

^a NATIONAL TAIWAN UNIVERSITY   (Taiwan)

^b NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

^c YUAN ZE UNIVERSITY   (Taiwan)

^d YUANPEI UNIVERSITY   (Taiwan)

Author keywords

HLM; Knowledge sharing; Organizational memory

Indexed keywords

CONTEXTUAL VARIABLES; HIERARCHICAL LINEAR MODELING; HLM; KNOWLEDGE SHARING; MULTILEVEL MODEL; ORGANIZATIONAL MEMORY; QUESTIONNAIRE DESIGN; SERVICE PERFORMANCE;

HEALTH CARE; PERSONNEL; REGRESSION ANALYSIS;

KNOWLEDGE MANAGEMENT;

EID: 79953700260     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2011.02.089     Document Type: Article

References (38)

1. K.M. Bartol, and A. Srivastava Encouraging knowledge sharing: The role of organizational reward systems Journal of Leadership and Organizational Studies 9 1 2002 64 77
2. G.W. Bock, R.W. Zmud, Y.G. Kim, and J.N. Lee Behavioral intention formation in knowledge sharing: Examining the role of extrinsic motivators, social-psychological force, and organizational climate MIS Quarterly 29 1 2005 87 112
3. R.A. Boschma, and A.L.J.ter. Wal Knowledge networks and innovative performance in an industrial district: The case of a footwear district in the South of Italy Industry and Innovation 14 2 2007 77 199
4. A.S. Bryk, and S.W. Raudenbush Hierarchical linear models 1992 Sage Newbury Park, CA
5. D.R. Chang, and H. Cho Organizational memory influences new product success Journal of Business Research 61 1 2008 13 23
6. M.Y. Chen, and A.P. Chen Integrating option model and knowledge management performance measures: An empirical study Journal of Information Science 31 5 2005 381 393
7. S.W. Chou Knowledge creation: Absorptive capacity, organizational mechanisms, and knowledge storage/retrieval capabilities Journal of Information Science 31 6 2005 453 465
8. T.C. Chou, P.L. Chang, C.T. Tsai, and Y.P. Cheng Internal learning climate, knowledge management process and perceived knowledge management satisfaction Journal of Information Science 31 4 2005 283 296
9. S.W. Chou, and M.Y. He Knowledge management: The distinctive roles of knowledge assets in facilitating knowledge creation Journal of Information Science 30 2 2004 146 164
10. J. Cohen Statistical power analysis for the behavioral sciences 2nd ed. 1988 Erlbaum Hillsdale, NJ
11. K.R. Conner A historical comparison of resource-based theory and five schools of thought within industrial organization economics: Do we have a new theory of the firm? Journal of Management 17 1 1991 121 154
12. K.R. Conner, and C.K. Prahalad A resource-based theory of the firm: Knowledge versus opportunism Organization Science 7 5 1996 477 501
13. R. Cross, and L. Baird Technology is not enough: Improving performance by building organizational memory Sloan Management Review 47 3 2000 69 78
14. H. Demsetz The theory of the firm revisited Journal of Law, Economics, and Organization 4 1 1998 141 162
15. P.K. Dey, S. Hariharan, and B.T. Clegg Measuring the operational performance of intensive care units using the analytic hierarchy process approach International Journal of Operations and Production Management 26 8 2006 849 865 (Pubitemid 44117784)
16. P.F. Drucker Post capitalist society 1993 Harper Business Publishers New York
17. R. Du, S. Ai, and Y. Ren Relationship between knowledge sharing and performance: A survey in Xi'an, China Expert Systems with Applications 32 1 2007 38 46 (Pubitemid 44322038)
18. A. Fowler, and J. Pryke Knowledge management in public service provision: The Child Support Agency International Journal of Service Industry Management 14 3 2003 254 283 (Pubitemid 37104653)
19. R.M. Grant Toward a knowledge-based theory of the firm Strategic Management Journal 17 Winter 1996 109 122 (Special Issue)
20. P. Hendriks Why share knowledge? The influence of ICT on motivation for knowledge sharing Knowledge and Process Management 6 1996 91 100
21. D.A. Hofmann An overview of the logic and rationale of hierarchical linear models Journal of Management 23 6 1997 723 744 (Pubitemid 127173459)
22. M. Ipe Knowledge sharing on organizations: A conceptual framework Human Resource Development Review 2 4 2003 337 359
23. S. Kim, and H. Lee The impact of organizational context and information technology on employee knowledge-sharing capabilities Public Administration Review 66 3 2006 370 385 (Pubitemid 43937467)
24. B. Kogut, and U. Zander What do firms do? Coordination, identity, and learning Organization Science 7 5 1996 502 518
25. S.H. Liao, W.C. Fei, and C.T. Liu Relationships between knowledge inertia, organizational learning and organization innovation Technovation 28 4 2008 183 195
26. A. Madhok The organization of economic activity: Transaction costs, firm capabilities, and the nature of governance Organization Science 7 5 1996 577 590
27. J.W. Meyer, and W.R. Scott Organizational environments: Ritual and rationality 1983 Jossey-Bass San Francisco
28. W.C. Miller Flash of brilliance-inspiring creativity where you work 1999 Perseus Books Reading, MA
29. S. Nätti, A. Halinen, and N. Hanttu Customer knowledge transfer and key account management in professional service organizations International Journal of Service Industry Management 17 4 2006 304 319 (Pubitemid 44156084)
30. J.A. Nickerson, and T.R. Zenger A knowledge-based theory of the firm-the problem-solving perspective Organization Science 15 6 2004 617 632 (Pubitemid 40031071)
31. P.M. Podsakoff, S.B. MacKenzie, J.Y. Lee, and N.P. Podsakoff Common method biases in behavioral research: A critical review of the literature and recommended remedies Journal of Applied Psychology 88 5 2003 879 903 (Pubitemid 37239703)
32. S.W. Raudenbush, and A.S. Bryk Hierarchical linear models: Applications and data analysis methods 2nd ed. 2002 Sage Thousand Oaks, CA
33. A. Srivastava, K.M. Bartol, and E.A. Locke Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance Academy of Management Journal 49 6 2006 1239 1251
34. E.W. Stein Organizational memory: Review of concepts and recommendations for management International Journal of Information Management 15 2 1995 17 32
35. E.W. Stein, and V. Zwass Actualizing organizational memory with information systems Information Systems Research 6 2 1995 85 117 (Pubitemid 126102973)
36. G. van Heijst, R. van der Spek, and E. Kruizinga Corporate memories as a tool for knowledge management Expert Systems with Applications 13 1 1997 41 54 (Pubitemid 127400543)
37. J.P. Walsh, and G.R. Ungson Organizational memory Academy of Management Review 16 1 1991 57 91
38. M.H. Zack Managing codified knowledge MIT Sloan Management Review 40 4 1999 45 58