Development and testing of the Consumer Experience Index (CEI)

Managing Service Quality: An International Journal

Volumn 21, Issue 2, 2011, Pages 112-132

  Kim, Seunghyun ^a   Cha, Jaemin ^a   Knutson, Bonnie J ^a   Beck, Jeffrey A ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Communication; Consumers; Measurement; Service climate; Service operations

Indexed keywords

EID: 79952787545     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111113429     Document Type: Article

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