Reconceptualizing the communicative action of publics: Acquisition, selection, and transmission of information in problematic situations

International Journal of Strategic Communication

Volumn 4, Issue 2, 2010, Pages 126-154

  Kim, Jeong Nam ^a   Grunig, James E ^b   Ni, Lan ^c  

^a PURDUE UNIVERSITY   (United States)

^b UNIVERSITY OF MARYLAND   (United States)

^c UNIVERSITY OF HOUSTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79952594711     PISSN: 1553118X     EISSN: 15531198     Source Type: Journal    
DOI: 10.1080/15531181003701913     Document Type: Article

References (77)

1. Asen, R. (2000). Seeking the "counter" in counterpublics. Communication theory, 10, 424-446.
2. Bateson, G. (1972). Steps to an ecology of mind. New York: Ballantine Books.
3. Blumer, H. (1946). Collective behavior. In A. M. Lee (Ed.), New outlines of the principles of sociology (pp. 167-222). New York: Barnes and Noble.
4. Blumer, H. (1948). Public opinion and public opinion polling. American Sociological Review, 13, 542-554.
5. Brock, T. C. (1965). Commitment to exposure as a determination of information receptivity. Journal of Personality and Social Psychology, 2, 10-19.
6. Brownstein, A. L. (2003). Biased predecision processing. Psychological Bulletin, 129, 545-568.
7. Carter, R. F. (1965). Communication and affective relation. Journalism Quarterly, 42, 203-212.
8. Carter, R. F., Pyszka, R. H., & Guerrero, J. L. (1969). Dissonance and exposure to aversive information. Journalism Quarterly, 46, 37-42.
9. Case, D. O. (2007). Looking for information: A survey of research on information seeking, needs, and behavior (2nd ed.). San Diego, CA: Academic Press.
10. Chaffee, S. H., Saphir, M. N., Graf, J., Sandvig, C., & Hahn, K. S. (2001). Attention to counter-attitudinal messages in a state election campaign. Political Communication, 18, 247-272.
11. Chaffee, S. H., Stamm, G., Guerrero, J. L., & Tipton, L. P. (1969). Experiments on cognitive discrepancies and communication. Journalism Monographs, 14.
12. Chay-Nemeth, C (2001). Revisiting publics: A critical archaeology of publics in the Thai HIV/AIDS issue. Journal of Public Relations Research, 13, 127-161.
13. Chwe, M. S.-Y. (2001). Rational ritual: Culture, coordination, and common knowledge. Princeton, NJ: Princeton University Press.
14. Clarke, P., & Kline, F. G. (1974). Mass media effects reconsidered: Some new strategies for communication research. Communication Research, 1, 224-270.
15. Crystal, A., & Greenberg, J. (2006). Relevance criteria identified by health information users during web searches. Journal of the American Society for Information Science and Technology, 57, 1368-1382.
16. DeVellis, R. F. (1991). Scale development: Theory and applications. Newbury Park, CA: Sage.
17. Dewey, J. (1927). The public and its problems. Athens, New York: Henry Holt and Company.
18. Edwards, H. H. (2006). A rhetorical typology for studying the audience role in public relations communication: The Avon 3-day disruption as exemplar. Journal of Communication, 56, 836-860.
19. Feather, N. T. (1963). Cognitive dissonance, sensitivity, and evaluation. Journal of Abnormal and Social Psychology, 66, 157-163.
20. Ferre, M. M. (1992). The political context of rationality: Rational choice theory and resource mobilization. In A. D. Morris & C. M. Mueller (Eds.), Frontiers in social movement theory (pp. 29-52). Binghamton, NY: Yale University Press.
21. Festinger, L. (1957). A theory of cognitive dissonance. Stanford, CA: Stanford University Press.
22. Fisher, K. E., Erdelez, S., & McKechnie, L. (2005). Theories of information behavior. Medford, NJ: Information Today.
23. Fiske, S. T., & Taylor, S. E. (1991). Social cognition (2nd ed.). New York: McGraw-Hill.
24. Freedman, J. L. (1965). Preference for dissonance information. Journal of Personality and Social Psychology, 2, 287-289.
25. Freedman, J. L., & Sears, D. O. (1965). Selective exposure. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 2, pp. 57-97). New York: Academic Press.
26. Frey, D. (1986). Recent research on selective exposure to information. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 19, pp. 41-80). New York: Academic Press.
27. Grunig, J. E. (1966). The role of information in economic decision making. Journalism Monographs, 3.
28. Grunig, J. E. (1968). Information, entrepreneurship, and economic development: A study of the decision making processes of Colombian Latifundistas. Unpublished doctoral dissertation, University of Wisconsin.
29. Grunig, J. E. (1989). Publics, audiences and market segments: Models of receivers of campaign messages. In C. T. Salmon (Ed.), Information campaigns: Managing the process of social change (pp. 197-226). Newbury Park, CA: Sage.
30. Grunig, J. E. (1997). A situational theory of publics: Conceptual history, recent challenges and new research. In D. Moss, T. MacManus, & D. Vercic (Eds.), Public relations research: An international perspective (pp. 3-46). London, UK: International Thompson Business Press.
31. Grunig, J. E. (2003). Constructing public relations theory and practice. In B. Dervin & S. Chaffee, with L. Foreman-Wernet (Eds.), Communication, another kind of horse race: Essays honoring Richard F. Carter (pp. 85-115). Cresskill, NJ: Hampton Press.
32. Grunig, J. E. (2005). Situational theory of publics. In R. L. Heath (Ed.), Encyclopedia of public relations (pp. 778-780). Thousand Oaks, CA: Sage.
33. Grunig, J. E., & Stamm, K. R. (1979). Cognitive strategies and the resolution of environmental issues: A second study. Journalism Quarterly, 56, 715-726.
34. Habermas, J. (1984). The theory of communicative action (Vol. 1): Reason and the rationalization of society (translated by Thomas McCarthy). Boston, MA: Beacon Press.
35. Hallahan, K. (2000). Inactive publics: The forgotten publics in public relations. Public Relations Review, 26, 499-515.
36. Hallahan, K. (2001). The dynamics of issues activation and response: An issues processes model. Journal of Public Relations Research, 13, 27-59.
37. Hancock, G. R., & Mueller, R. O. (2001). Rethinking construct reliability within latent variable systems. In R. Cudeck, S. du Toit, & D. Sörbom (Eds.), Structural equation modeling: Present and future-Festschrift in honor of Karl Jöreskog (pp. 195-216). Lincolnwood: Scientific Software International.
38. Higgins, E. T. (1996). Knowledge activation, application, and salience. In E. T. Higgins & A. W. Kruglanski (Eds.), Social psychology: Handbook of basic principles (pp. 237-275). New York: Guilford.
39. Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariances structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6, 1-55.
40. Hyman, H. H., & Sheatsley, P. B. (1947). Some reasons why information campaigns fail. Public Opinion Quarterly, 11, 412-423.
41. Jaatinen, M. (1999). Lobbying political issues: A contingency model of effective lobbying strategies. Helsinki, Finland; Inforviestinta Oy.
42. Johnson, J. D. (1997). Cancer-related information seeking. Cresskill, NJ: Hampton Press.
43. Kim, J.-N., & Grunig, J. E. (forthcoming). Situational theory of problem solving: Communicative, cognitive, and perceptive bases. New York: Routledge.
44. Kim, J.-N., & Grunig, J. E. (in press). Problem solving and communicative action: A situational theory of problem solving. Journal of Communication.
45. Kim, J.-N., & Ni, L. (2009, March). Creating a theory-driven strategic public relations procedure. Paper presented to the 12th Annual International Public Relations Research Conference, Miami, FL.
46. Kim, J.-N., Jung, Y.-R., Park, S. C., & Dutta, M. (2009) Gossiping science: Lay diffusers of science knowledge and information. Paper presented to the Applied Communication Division, National Communication Association, Chicago, IL.
47. Kim, J.-N., Ni, L., & Sha, B.-L. (2008). Breaking down the stakeholder environment: A review of approaches to the segmentation of publics. Journalism & Mass Communication Quarterly, 85, 751-768.
48. Kim, J. N., & Rhee, Y. (in press). Strategic thinking about employee communication behavior (ECB) in public relations: Testing the models of megaphoning and scouting effects in Korea. Journal of Public Relations Research.
49. Kim, J.-N., Shen, H., & Morgan, S. (in press). Information behaviors and problem chain recognition effect: Applying situational theory of problem solving in organ donation issues. Health Communication.
50. Kruglanski, A. W. (1989). Lay epistemics and human knowledge: Cognitive and motivational bases. New York: Plenum.
51. Kuo, F.-Y., & Young, M.-L. (2008). A study of the intention-action gap in knowledge sharing practices. Journal of the American Society for Information Science and Technology, 59, 1224-1237.
52. Lippmann, W. (1925). The phantom public. New York: Harcourt Brace Jovanovich.
53. Marken, G. A. (2004). The anatomy of buzz: How to create word-of-mouth marketing. Public Relations Quarterly, 49, 8-10.
54. McDonough, A. M. (1963). Information economics and management systems. New York: McGraw-Hill.
55. McLeod, J. M., & Chaffee, S. H. (1973). Interpersonal approaches to communication research. American Behavioral Scientist, 16, 469-500.
56. Murphy, P., & Dee, J. (1996). Reconciling the preferences of environmental activist and corporate policymakers. Journal of Public Relations Research, 8, 1-33.
57. Netemeyer, R. G., Bearden, W. O., & Sharma, S. (2003). Scaling procedures: Issues and applications. Thousand Oaks, CA: Sage.
58. Ni, L., & Kim, J.-N. (2009). Classifying publics: Communication behaviors and problem-solving characteristics in controversial issues. International Journal of Strategic Communication, 3, 217-241.
59. Plowman, K.D. (2007). Public relations, conflict resolution, and mediation. In Toth, E. L. (Ed.), The future of excellence in public relations and communication management: Challenges for the next generation (pp. 85-102). Mahwah, NJ: Lawrence Erlbaum Associates.
60. Price, V. (1992). Public opinion. Newbury Park. CA: Sage.
61. Price, V., & Roberts, D. F. (1987). Public opinion processes. In C. R. Berger & S. H. Chaffee (eds.), Handbook of communication science (pp. 81-816). Newbury Park, CA: Sage.
62. Rosen, E. (2000). The anatomy of buzz: How to create word of mouth marketing. New York: Currency.
63. Saracevic, I. (2007). Relevance: A review of the literature and a framework for thinking on the notion in information science. Part II: Nature and manifestations of relevance. Journal of the American Society for Information Science and Technology, 58, 1915-1933.
64. Savolainen, R. (2007). Information source horizons and source preferences of environmental activsts: A social phenomenological approach. Journal of the American Society for Information Science and Technology, 58, 1709-1719.
65. Sears, D. O., & Freedman, J. L. (1967). Selective exposure to information: A critical review. Public Opinion Quarterly, 31, 194-213.
66. Sernovitz, A. (2006). Word of mouth marketing: How smart companies get people talking. New York: Kaplan.
67. Sha, B-L. (2006). Cultural identity in the segmentation of publics: An emerging theory of intercultural public relations. Journal of Public Relations Research, 18, 45-65.
68. Simon, H. (1957). Administrative behavior (2nd ed.). New York: Free Press.
69. Spector, P. E. (1992). Summated rating scale construction: An instruction. Newbury Park, CA: Sage.
70. Susskind, L., & Field, P. (1996). Dealing with an angry public: The mutual gains approach to resolving disputes. New York: Free Press.
71. Tarrow, S. (1998). Power in movement: Social movements and contentious politics (2nd ed.). Cambridge, UK: Cambridge University Press.
72. Tkalac, A. (2007). The application of situational theory in Croatia. In E. L. Toth (Ed.), The future of excellence in public relations and communication management: Challenges for the next generation (pp. 527-543). Mahwah, NJ: Lawrence Erlbaum Associates.
73. Vasquez, G. M., & Taylor, M. (2001). Research perspectives on "the public. " In R. L. Heath (Ed.), Handbook of public relations (pp. 139-154). Thousand Oaks, CA: Sage.
74. Warner, M. (2002). Publics and counterpublics. New York: Zone Books.
75. Wilson, P. (1996). Research and information overload. Library Trends, 45, 194-203.
76. Young, K. (1948). Comments on the nature of public opinion. International Journal of Opinion and Attitude Research, 2, 385.
77. Zins, C. (2007). Conceptual approaches for defining data, information, and knowledge. Journal of the American Society for Information Science and Technology, 58, 479-493.