Comparing total quality management success factors in UK manufacturing and service industries: some key findings from a survey

Journal of Advances in Management Research

Volumn 1, Issue 2, 2004, Pages 32-45

  Antony, Jiju ^a   Fergusson, Craig ^a   Warwood, Steve ^b   Hing Yee Tsang, Joanna ^b  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Critical Success Factors lpar; CSFs rpar; ; Quality; Spillovers; Survey; TQM

Indexed keywords

EID: 73949101169     PISSN: 09727981     EISSN: 20493207     Source Type: Journal    
DOI: 10.1108/97279810480000363     Document Type: Article

References (0)