Another tool in the assessment toolbox: Integrating libqual+(™) into the university of washington libraries assessment program

Journal of Library Administration

Volumn 40, Issue 3-4, 2004, Pages 121-137

  Hiller, Steve ^a  

^a UNIVERSITY OF WASHINGTON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 79951801857     PISSN: 01930826     EISSN: 15403564     Source Type: Journal    
DOI: 10.1300/J111v40n03_10     Document Type: Article

References (6)

1. Steve Hiller, “Assessing User Needs, Satisfaction and Library Performance at the University of Washington Libraries,” Library Trends, 41 (2001): 605-625.
2. Debbie McGhee, “The Student Survey on Educational Technology 2002: Methodology and Descriptives,” OEA Research Reports 03-04 (2003). Available at: http:// www.washington.edu/oea/0304.htm.
3. Debbie McGhee, “The Student Survey on Educational Technology 2002: Methodology and Descriptives,” OEA Research Reports 03-04 (2003). Available at http:// www.washington.edu/oea/0304.htm.
4. Steve Hiller, “The Impact of Information Technology and Online Library Re-sources on Research, Teaching, and Library Use at the University of Washington,” Performance Measurement and Metrics, 3, no. 2 (2002a): 134-139.
5. Steve Hiller, “How Different are They? A Comparison by Academic Area of Library Use, Priorities, and Information Needs at the University of Washington,” Issues in Science and Technology Librarianship. (Winter 2002). Available at: http://www. istl.org/istl/02-winter/article1.html.
6. See LibQUAL+™ survey score norms available online at http://www.coe. tamu.edu/bthompson/libq2002.ht