Script proposals: A device for empowering clients in counselling

Discourse Studies

Volumn 13, Issue 1, 2011, Pages 3-26

  Emmison, Michael ^a   Butler, Carly W ^b   Danby, Susan ^c  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b LOUGHBOROUGH UNIVERSITY   (United Kingdom)

^c QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

advice giving; contrasts; conversation analysis; counselling; empowerment; helplines; lists; reported speech; scripts

Indexed keywords

EID: 79551597031     PISSN: 14614456     EISSN: 14617080     Source Type: Journal    
DOI: 10.1177/1461445610387734     Document Type: Article

References (52)

1. Anderson, D. (2005) 'What You'll Say Is...": Represented Voice in Organizational Change Discourse', Journal of Organizational Change 18(1): 63-77.
2. Antaki, C. (2007) 'Mental Health Practitioners' Use of Idiomatic Expressions in Summarizing Clients' Accounts', Journal of Pragmatics 39(3): 527-41.
3. Antaki, C. (2008) 'Formulations in Psychotherapy', in A. Peräkylä, C. Antaki, S. Vehviläinen and I. Leudar (eds) Conversation Analysis and Psychotherapy, pp. 26-42. Cambridge: Cambridge University Press.
4. Atkinson, M. (1984) Our Masters' Voices: The Language and Body Language of Politics. London: Methuen.
5. Bergmann, J.R. (1992) 'Veiled Morality: Notes on Discretion in Psychiatry', in P. Drew and J. Heritage (eds) Talk at Work: Interaction in Institutional Settings, pp. 137-62. Cambridge: Cambridge University Press.
6. Butler, C.W., Danby, S. and Emmison, M. (under review)'Address Terms in Telephone Counselling'.
7. Butler, C.W., Danby, S., Emmison, M. and Thorpe, K. (2009) 'Managing Medical Advice Seeking in Calls to Child Health Line', Sociology of Health and Illness 31(6): 817-34.
8. Butler, C.W., Potter, J., Danby, S., Emmison, M. and Hepburn, A. (2010) 'Advice Implicative Interrogatives: Building Client Centred Support in a Children's Helpline', Social Psychology Quarterly 73(3): 265-87.
9. Couture, S. and Sutherland, O. (2006) 'Giving Advice on Advice-Giving: A Conversation Analysis of Karl Tomm's Practice', Journal of Marital and Family Therapy 32: 329-45.
10. Danby, S. and Emmison, M. (in press)'Kids, Counsellors and Troubles-Telling: Morality-in-Action in Talk on an Australian Children's Helpline', in J. Cromdal and M. Tholander (eds) Morality in Practice: Exploring Childhood, Parenthood and Schooling in Everyday Life. London: Equinox.
11. Danby, S., Baker, C.W. and Emmison, M. (2005) 'Four Observations on Openings in Calls to Kids Help Line', in C. Baker, M. Emmison and A. Firth (eds) Calling for Help: Language and Social Interaction in Telephone Helplines. Amsterdam: John Benjamins.
12. Danby, S., Butler, C. and Emmison, M. (2009) 'When Listeners Can't Talk: Comparing Active Listening in Opening Sequences of Telephone and Online Counselling', Australian Journal of Communication 36(3): 91-114.
13. Drew, P. and Holt, E. (1988) 'Complainable Matters: The Use of Idiomatic Expressions in Making Complaints', Social Problems 35(4): 398-417.
14. Drew, P. and Holt, E. (1998) 'Figures of Speech: Figurative Expressions and the Management of Topic Transition in Conversation', Language in Society 27(4): 495-522.
15. Edwards, D. (1994) 'Script Formulations: An Analysis of Event Descriptions in Conversation', Journal of Language and Social Psychology 13(3): 211-47.
16. Edwards, D. (1995) 'Two to Tango: Script Formulations, Dispositions, and Rhetorical Symmetry in Relationship Troubles Talk', Research on Language and Social Interaction 28(4): 319-50.
17. Edwards, D. and Mercer, N. (1987) Common Knowledge: The Development of Understanding in the Classroom. London: Methuen/ Routledge.
18. Emmison, M. and Danby, S. (2007a) 'Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline', Research on Language and Social Interaction 40(1): 63-87.
19. Emmison, M. and Danby, S. (2007b) 'Who's the Friend in the Background?: Interactional Strategies in Determining Authenticity in Calls to a National Children's Helpline', Australian Review of Applied Linguistics 30(3): 1-17.
20. Goffman, E. (1981) 'Footing', in Forms of Talk, chapter 3. Oxford: Blackwell.
21. Hepburn, A. and Potter, J. (in press)'Designing the Recipient: Some Practices that Manage Advice Resistance in Institutional Settings', Social Psychology Quarterly.
22. Heritage, J.C. and Greatbatch, D. (1986) 'Generating Applause: A Study of Rhetoric and Response at Party Political Conferences', American Journal of Sociology 92(1): 110-57.
23. Heritage, J.C. and Sefi, S. (1992) 'Dilemmas of Advice: Aspects of the Delivery and Reception of Advice in Interactions between Health Visitors and First Time Mothers', in P. Drew and J. Heritage (eds) Talk at Work, pp. 359-417. Cambridge: Cambridge University Press.
24. Holt, E. (1996) 'Reporting on Talk: The Use of Direct Reported Speech in Conversation', Research on Language and Social Interaction 29(3): 219-45.
25. Holt, E. (2000) 'Reporting and Reacting: Concurrent Responses to Reported Speech', Research on Language and Social Interaction 33(4): 425-54.
26. Holt, E. and Clift, R. (eds) (2007) Reporting Talk: Reported Speech in Interaction. Cambridge: Cambridge University Press.
27. Jefferson, G. (1991) 'List Construction as a Task and Resource', in G. Psathas (ed.) Interactional Competence, pp. 63-92. New York: Irvington.
28. Jefferson, G. (2004) 'Glossary of Transcript Symbols with an Introduction', in G.H. Lerner (ed.) Conversation Analysis: Studies from the First Generation, pp. 13-31. Amsterdam: John Benjamins.
29. Jefferson, G. and Lee, J. (1981) 'The Rejection of Advice: Managing the Problematic Convergence of a Troubles-Telling and a Service Encounter', Journal of Pragmatics 5: 399-422. (Reprinted in P. Drew and J. Heritage (eds) (1992) Talk at Work, pp. 521-48. Cambridge: Cambridge University Press.).
30. Kids Helpline (2009) 'Kids Helpline Overview', available online at: http://www.kidshelp.com.au/grownups/news-research/research-reports/kids-helpline-overview.php.
31. Kinnell, A. and Maynard, D.W. (1996) 'The Delivery and Receipt of Safer Sex Advice in Pretest Counselling Sessions for HIV and AIDS', Journal of Contemporary Ethnography 24(4): 405-37.
32. Kitzinger, C. (2000) 'How to Resist an Idiom', Research on Language and Social Interaction 33(2): 121-54.
33. Lehrer, A. (1989) 'Remembering and Representing Prose: Quoted Speech as a Data Source', Discourse Processes 12: 105-25.
34. Maynard, D.W. (1989) 'Perspective-Display Sequences in Conversation', Western Journal of Speech Communication 53: 91-113.
35. Maynard, D.W. (1992) 'On Clinicians Co-Implicating Recipients' Perspective in the Delivery of Diagnostic News', in P. Drew and J. Heritage (eds) Talk at Work: Interaction in Institutional Settings, pp. 331-58. Cambridge: Cambridge University Press.
36. Mehan, H. (1979) Learning Lessons: Social Organization in the Classroom. Cambridge, MA: Harvard University Press.
37. Myers, G. (1999) 'Unspoken Speech: Hypothetical Reported Discourse and the Rhetoric of Everyday Talk', Text 19(4): 571-90.
38. Peräkylä, A. (2004) 'Making Links in Psychoanalytic Interpretations: A Conversation Analytical Perspective', Psychotherapy Research 14(3): 289-307.
39. Peräkylä, A. and Vehviläinen, S. (2003) 'Conversation Analysis and the Professional Stocks of Knowledge', Discourse & Society 14(6): 727-50.
40. Pilnick, A. (1999) 'Patient Counselling by Pharmacists: Advice, Information or Instruction?', The Sociological Quarterly 40(4): 613-22.
41. Pudlinski, C. (2002) 'Accepting and Rejecting Advice as Competent Peers', Discourse Studies 4(4): 481-99.
42. Pudlinski, C. (2005) 'The Mitigation of Advice: Interactional Dilemmas of Peers on a Telephone Support Service', in C. Baker, M. Emmison and A. Firth (eds) Calling for Help: Language and Social Interaction in Telephone Helplines. Amsterdam: John Benjamins.
43. Ratliff, D. and Morris, G.H. (1995) 'Telling How to Say It: A Way of Giving Suggestions in Family Therapy Supervision', in G.H. Morris and R.J. Chenail (eds) The Talk of the Clinic: Explorations in the Analysis of Medical and Therapeutic Discourse. Mahwah, NJ: Lawrence Erlbaum Associates.
44. Rendle-Short, J. (2010) 'Mate as a Term of Address in Ordinary Interaction', Journal of Pragmatics 42(5): 1201-18.
45. Sacks, H. (1992) Lectures on Conversation, Vol. 1, G. Jefferson (ed.), Introduction by E. Schegloff. Oxford: Blackwell.
46. Sams, J. (2007) 'Quoting the Unspoken: An Analysis of Quotations in Spoken Discourse', Colorado Research in Linguistics 20: 1-16.
47. Silverman, D. (1997) Discourses of Counselling: HIV Counselling as Social Interaction. London: Sage.
48. Vehviläinen, S. (2001) 'Evaluative Advice in Educational Counselling: The Use of Disagreement in Stepwise Entry to Advice', Research on Language and Social Interaction 34(3): 371-98.
49. Vehviläinen, S. (2003a) 'Avoiding Providing Solutions: Orienting to the Ideal of Students' Self-Directedness in Counselling Interaction', Discourse Studies 5(3): 389-414.
50. Vehviläinen, S. (2003b) 'Preparing and Delivering Interpretations in Psychoanalytic Interaction', Text 23(4): 573-606.
51. Waring, H.Z. (2007) 'Complex Advice Acceptance as a Resource for Managing Asymmetries', Text & Talk 27(1): 107-37.
52. Wootton, A.J. (1981) 'Children's Use of Address Terms', in P. French and M. MacLure (eds) Adult-Child Conversation, pp. 142-58. New York: St Martins.