메뉴 건너뛰기




Volumn 40, Issue 1, 2007, Pages 63-87

Troubles announcements and reasons for calling: Initial actions in opening sequences in calls to a national children's helpline

Author keywords

[No Author keywords available]

Indexed keywords


EID: 34249942996     PISSN: 08351813     EISSN: None     Source Type: Journal    
DOI: 10.1080/08351810701331273     Document Type: Conference Paper
Times cited : (37)

References (25)
  • 1
    • 0003490416 scopus 로고
    • Atkinson, J. M, & Heritage, J. C, eds, Cambridge, England: Cambridge University Press
    • Atkinson, J. M., & Heritage, J. C. (eds.). (1984). Structures of social action: Studies in conversation analysis. Cambridge, England: Cambridge University Press.
    • (1984) Structures of social action: Studies in conversation analysis
  • 2
    • 85039211937 scopus 로고    scopus 로고
    • Baker, C., Danby, S., & Emmison, M. (2003, July). Who's the friend in the background?: Identification and management of prank calls to a national children 's helpline. Paper presented at the IIEMCA conference, Manchester Metropolitan University, Manchester, England.
    • Baker, C., Danby, S., & Emmison, M. (2003, July). Who's the friend in the background?: Identification and management of prank calls to a national children 's helpline. Paper presented at the IIEMCA conference, Manchester Metropolitan University, Manchester, England.
  • 3
    • 0142161498 scopus 로고    scopus 로고
    • Discovering order in opening sequences in calls to a software helpline
    • A. McHoul & M. Rapley Eds, London: Continuum International
    • Baker, C., Emmison, M., & Firth, A. (2001). Discovering order in opening sequences in calls to a software helpline. In A. McHoul & M. Rapley (Eds.), How to analyse talk in institutional settings: A casebook of methods (pp. 41 -56). London: Continuum International.
    • (2001) How to analyse talk in institutional settings: A casebook of methods , pp. 41-56
    • Baker, C.1    Emmison, M.2    Firth, A.3
  • 5
    • 84899198248 scopus 로고    scopus 로고
    • Kids, counselors and troubles-telling: Morality-in-action in talk on an Australian children's helpline
    • in press, J. Cromdal & M. Tholander Eds, New York: Nova Science
    • Danby, S., & Emmison, M. (in press). Kids, counselors and troubles-telling: morality-in-action in talk on an Australian children's helpline. In J. Cromdal & M. Tholander (Eds.), Children, morality and interaction. New York: Nova Science.
    • Children, morality and interaction
    • Danby, S.1    Emmison, M.2
  • 6
    • 34249943113 scopus 로고    scopus 로고
    • Edwards, D., & Stokoe, E. (2007/this issue). Self-help in calls for help with problem neighbors. Research on Language and Social Interaction, 40, 9-32,
    • Edwards, D., & Stokoe, E. (2007/this issue). Self-help in calls for help with problem neighbors. Research on Language and Social Interaction, 40, 9-32,
  • 7
    • 0031287049 scopus 로고    scopus 로고
    • The conversation object mm: A weak and variable acknowledging token
    • Gardner, R. (1997). The conversation object mm: A weak and variable acknowledging token. Research on Language and Social Interaction, 30, 131-156.
    • (1997) Research on Language and Social Interaction , vol.30 , pp. 131-156
    • Gardner, R.1
  • 8
    • 0039982266 scopus 로고    scopus 로고
    • Between speaking and listening: The vocalization of understandings
    • Gardner, R. (1998). Between speaking and listening: The vocalization of understandings. Applied Linguistics, 19, 204-224.
    • (1998) Applied Linguistics , vol.19 , pp. 204-224
    • Gardner, R.1
  • 9
    • 7444246052 scopus 로고    scopus 로고
    • Crying: Notes on description, transcription and interaction
    • Hepburn, A. (2004). Crying: Notes on description, transcription and interaction. Research on Language and Social Interaction, 37, 251-290.
    • (2004) Research on Language and Social Interaction , vol.37 , pp. 251-290
    • Hepburn, A.1
  • 10
    • 0001788296 scopus 로고
    • A change-of-state token and aspects of its sequential placement
    • J. M. Atkinson & J. Heritage Eds, Cambridge, England: Cambridge University Press
    • Heritage, J. C. (1984a). A change-of-state token and aspects of its sequential placement. In J. M. Atkinson & J. Heritage (Eds.), Structures of social action: Studies in conversation analysis (pp. 299-345). Cambridge, England: Cambridge University Press.
    • (1984) Structures of social action: Studies in conversation analysis , pp. 299-345
    • Heritage, J.C.1
  • 12
    • 0030299487 scopus 로고    scopus 로고
    • Languages, cultures, relationships: Telephone openings in Taiwan
    • Hopper, R., & Chen, C.-H. (1996). Languages, cultures, relationships: Telephone openings in Taiwan. Research on Language and Social Interaction, 29, 291-313.
    • (1996) Research on Language and Social Interaction , vol.29 , pp. 291-313
    • Hopper, R.1    Chen, C.-H.2
  • 13
    • 0002290345 scopus 로고
    • Opening sequences in Dutch telephone conversations
    • D. Boden & D. H. Zimmerman Eds, Cambridge, England: Polity Press
    • Houtkoop-Steenstra, H. ( 1991 ). Opening sequences in Dutch telephone conversations. In D. Boden & D. H. Zimmerman (Eds.), Talk and social structure (pp. 232-250). Cambridge, England: Polity Press.
    • (1991) Talk and social structure , pp. 232-250
    • Houtkoop-Steenstra, H.1
  • 14
    • 0001232864 scopus 로고
    • The rejection of advice: Managing the problematic convergence of a "troubles-telling" and a "service encounter
    • Jefferson, G., & Lee, J. R. E. (1981). The rejection of advice: Managing the problematic convergence of a "troubles-telling" and a "service encounter." Journal of Pragmatics, 5, 399-422.
    • (1981) Journal of Pragmatics , vol.5 , pp. 399-422
    • Jefferson, G.1    Lee, J.R.E.2
  • 16
    • 84974074902 scopus 로고
    • Identification and recognition in Swedish telephone conversation openings
    • Lindstrom, A. (1994). Identification and recognition in Swedish telephone conversation openings. Language in Society, 23, 231-252.
    • (1994) Language in Society , vol.23 , pp. 231-252
    • Lindstrom, A.1
  • 17
    • 0142138174 scopus 로고    scopus 로고
    • I'm a bit concerned-Early actions and psychological constructions in a child protection helpline
    • Potter, J., & Hepburn, A. (2003). "I'm a bit concerned"-Early actions and psychological constructions in a child protection helpline. Research on Language and Social Interaction, 36, 197-240.
    • (2003) Research on Language and Social Interaction , vol.36 , pp. 197-240
    • Potter, J.1    Hepburn, A.2
  • 18
    • 0010097388 scopus 로고
    • The search for help: No one to turn to
    • E. S. Shneidman Ed, New York: Science House
    • Sacks, H. ( 1967). The search for help: No one to turn to. In E. S. Shneidman (Ed.), Essays in self-destruction (pp. 203-223). New York: Science House.
    • (1967) Essays in self-destruction , pp. 203-223
    • Sacks, H.1
  • 19
    • 85050023226 scopus 로고
    • G. Jefferson, Ed, Oxford, England: Blackwell
    • Sacks, H. (1992). Lectures on conversation (Vol. 1; G. Jefferson, Ed.). Oxford, England: Blackwell.
    • (1992) Lectures on conversation , vol.1
    • Sacks, H.1
  • 20
    • 0002439857 scopus 로고
    • Identification and recognition in telephone conversation openings
    • G. Psathas Ed, New York: Irvington
    • Schegloff, E. A. (1979). Identification and recognition in telephone conversation openings. In G. Psathas (Ed.), Everyday language: Studies in ethnomethodology (pp. 23-78). New York: Irvington.
    • (1979) Everyday language: Studies in ethnomethodology , pp. 23-78
    • Schegloff, E.A.1
  • 21
    • 0001703175 scopus 로고
    • The routine as achievement
    • Schegloff, E. A. (1986). The routine as achievement. Human Studies, 9, 111-151.
    • (1986) Human Studies , vol.9 , pp. 111-151
    • Schegloff, E.A.1
  • 22
  • 23
    • 84937189151 scopus 로고    scopus 로고
    • Reduction and specialization in emergency and directory assistance calls
    • Wakin, M., & Zimmerman, D. H. (1999). Reduction and specialization in emergency and directory assistance calls. Research on Language and Social Interaction, 32, 409-437.
    • (1999) Research on Language and Social Interaction , vol.32 , pp. 409-437
    • Wakin, M.1    Zimmerman, D.H.2
  • 24
    • 84935460870 scopus 로고
    • Sequential and institutional contexts in calls for help
    • Whalen, M. R., & Zimmerman, D. H. (1987). Sequential and institutional contexts in calls for help. Social Psychology Quarterly, 50, 172-185.
    • (1987) Social Psychology Quarterly , vol.50 , pp. 172-185
    • Whalen, M.R.1    Zimmerman, D.H.2
  • 25
    • 0001702114 scopus 로고
    • The interactional organization of calls for emergency assistance
    • P. Drew & J. Heritage Eds, Cambridge, England: Cambridge University Press
    • Zimmerman, D. H. (1992). The interactional organization of calls for emergency assistance. In P. Drew & J. Heritage (Eds.), Talk at work: Interaction in institutional settings (pp. 418-469). Cambridge, England: Cambridge University Press.
    • (1992) Talk at work: Interaction in institutional settings , pp. 418-469
    • Zimmerman, D.H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.