메뉴 건너뛰기




Volumn 2, Issue 4, 2009, Pages 262-275

The impact of learning orientation on NSD and hotel performance: Evidence from the hotel industry in Iran

Author keywords

Hospitality services; Hotel and catering industry; Innovation; Iran; Learning organizations; Learning processes

Indexed keywords


EID: 79251633601     PISSN: 17537983     EISSN: 17537991     Source Type: Journal    
DOI: 10.1108/17537980911001099     Document Type: Article
Times cited : (32)

References (66)
  • 1
    • 84986101138 scopus 로고    scopus 로고
    • A customer-oriented new-service development process
    • Alam, I., Perry, C. (2002), "A customer-oriented new-service development process" in Journal of Services Marketing, Vol. 16, No. 6, pp. 515-34.
    • (2002) Journal of Services Marketing , vol.16 , Issue.6 , pp. 515-534
    • Alam, I.1    Perry, C.2
  • 2
    • 0030077443 scopus 로고    scopus 로고
    • Market orientation and innovation
    • Atuahene-Gima, K. (1996), "Market orientation and innovation" in Journal of Business Research, Vol. 35, No. 2, pp. 93-103.
    • (1996) Journal of Business Research , vol.35 , Issue.2 , pp. 93-103
    • Atuahene-Gima, K.1
  • 3
    • 0035444243 scopus 로고    scopus 로고
    • An empirically-based typology of product innovativeness for new financial services: Success and failure scenarios
    • Avlonitis, G.J., Papastathopoulou, P.G., Gounaris, S.P. (2001), "An empirically-based typology of product innovativeness for new financial services: success and failure scenarios" in Journal of Product Innovation Management, Vol. 18, pp. 324-42.
    • (2001) Journal of Product Innovation Management , vol.18 , pp. 324-342
    • Avlonitis, G.J.1    Papastathopoulou, P.G.2    Gounaris, S.P.3
  • 4
    • 0038364716 scopus 로고    scopus 로고
    • Learning orientation, market orientation, and innovation: Integrating and extending models of organizational performance
    • Baker, W., Sinkula, J.M. (1999), "Learning orientation, market orientation, and innovation: integrating and extending models of organizational performance" in Journal of Market-Focused Management, Vol. 4, No. 4, pp. 295-308.
    • (1999) Journal of Market-Focused Management , vol.4 , Issue.4 , pp. 295-308
    • Baker, W.1    Sinkula, J.M.2
  • 5
    • 0032709583 scopus 로고    scopus 로고
    • The supply of hotel rooms in Queensland, Australia
    • Borooah, V.A. (1999), "The supply of hotel rooms in Queensland, Australia" in Annals of Tourism Research, Vol. 26, No. 4, pp. 985-1003.
    • (1999) Annals of Tourism Research , vol.26 , Issue.4 , pp. 985-1003
    • Borooah, V.A.1
  • 6
    • 0036298858 scopus 로고    scopus 로고
    • Learning orientation, firm innovation capability, and firm performance
    • Calantone, R.J., Cavusgil, T.S., Zhao, Y. (2002), "Learning orientation, firm innovation capability, and firm performance" in Industrial Marketing Management, Vol. 31, pp. 515-24.
    • (2002) Industrial Marketing Management , vol.31 , pp. 515-524
    • Calantone, R.J.1    Cavusgil, T.S.2    Zhao, Y.3
  • 7
    • 2342545574 scopus 로고    scopus 로고
    • The effect of environment turbulence on new product development strategy planning
    • Calantone, R.J., Garcia, R., Dröge, C. (2003), "The effect of environment turbulence on new product development strategy planning" in The Journal of Product Innovation Management, Vol. 20, pp. 90-103.
    • (2003) The Journal of Product Innovation Management , vol.20 , pp. 90-103
    • Calantone, R.J.1    Garcia, R.2    Dröge, C.3
  • 8
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • Churchill, G.A. Jr (1979), "A paradigm for developing better measures of marketing constructs" in Journal of Marketing Research, Vol. 16, pp. 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill Jr., G.A.1
  • 9
    • 0001205661 scopus 로고
    • New product success in industrial firms
    • Cooper, R.G. (1982), "New product success in industrial firms" in Industrial Marketing Management, Vol. 11, pp. 215-23.
    • (1982) Industrial Marketing Management , vol.11 , pp. 215-223
    • Cooper, R.G.1
  • 11
    • 0004294249 scopus 로고
    • Learning about markets
    • Marketing Science Institute Report Number 91-117, Cambridge
    • Day, G.S. (1991), "Learning about markets", Marketing Science Institute, Cambridge, Marketing Science Institute Report Number 91-117.
    • (1991)
    • Day, G.S.1
  • 12
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • Day, G.S. (1994), "The capabilities of market-driven organizations" in Journal of Marketing, Vol. 58, pp. 37-52.
    • (1994) Journal of Marketing , vol.58 , pp. 37-52
    • Day, G.S.1
  • 13
    • 85122765006 scopus 로고
    • Success factors in developing new business services
    • de Brentani, U. (1991), "Success factors in developing new business services" in European Journal of Marketing, Vol. 25, No. 2, pp. 35-59.
    • (1991) European Journal of Marketing , vol.25 , Issue.2 , pp. 35-59
    • de Brentani, U.1
  • 14
    • 0040216527 scopus 로고    scopus 로고
    • Executive insights: Corporate culture and market orientation: Comparing Indian and Japanese firms
    • Deshpandé, R., Farley, J.U. (1999), "Executive insights: corporate culture and market orientation: comparing Indian and Japanese firms" in Journal of International Marketing, Vol. 7, No. 4, pp. 111-27.
    • (1999) Journal of International Marketing , vol.7 , Issue.4 , pp. 111-127
    • Deshpandé, R.1    Farley, J.U.2
  • 15
    • 0002430774 scopus 로고
    • Organisational learning: Implications for organisational design
    • Staw, B. (Ed.), JAI Press, Greenwich, CT
    • Duncan, R.B., Weiss, A. (1978), "Organisational learning: implications for organisational design" Staw, B. (Ed.), Research in Organisational Behavior, JAI Press, Greenwich, CT.
    • (1978) Research in Organisational Behavior
    • Duncan, R.B.1    Weiss, A.2
  • 16
    • 84986163974 scopus 로고    scopus 로고
    • Good and bad customers: The benefits of participating in the banking relationship
    • Ennew, C.T., Binks, M.R. (1996), "Good and bad customers: the benefits of participating in the banking relationship" in International Journal of Bank Marketing, Vol. 14, No. 2, pp. 5-13.
    • (1996) International Journal of Bank Marketing , vol.14 , Issue.2 , pp. 5-13
    • Ennew, C.T.1    Binks, M.R.2
  • 17
    • 0002419336 scopus 로고
    • The learning organization: How planners create organizational learning
    • Galer, G., van der Heijden, K. (1992), "The learning organization: how planners create organizational learning" in Marketing Intelligence & Planning, Vol. 10, No. 6, pp. 5-12.
    • (1992) Marketing Intelligence & Planning , vol.10 , Issue.6 , pp. 5-12
    • Galer, G.1    van der Heijden, K.2
  • 18
    • 33747510053 scopus 로고    scopus 로고
    • Entrepreneurial orientation and the structuring of organizations performance evidence from the Asian hotel industry
    • Giri, G., Tse, E.C.-Y. (2006), "Entrepreneurial orientation and the structuring of organizations performance evidence from the Asian hotel industry" in International Journal of Contemporary Hospitality Management, Vol. 18, No. 6, pp. 454-68.
    • (2006) International Journal of Contemporary Hospitality Management , vol.18 , Issue.6 , pp. 454-468
    • Giri, G.1    Tse, E.C.-Y.2
  • 19
    • 8644258463 scopus 로고    scopus 로고
    • Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention
    • Hennig-Thurau, T. (2004), "Customer orientation of service employees: its impact on customer satisfaction, commitment, and retention" in International Journal of Service Industry Management, Vol. 15, No. 5, pp. 460-78.
    • (2004) International Journal of Service Industry Management , vol.15 , Issue.5 , pp. 460-478
    • Hennig-Thurau, T.1
  • 20
    • 84889685192 scopus 로고    scopus 로고
    • Innovation modes in the Swiss service sector: A cluster analysis based on firm-level data
    • paper presented at 3rd Workshop of the "Focus Group on Innovative Firms and Networks"OECD Rome, Swiss Federal Institute of Technology Zurich
    • Hollenstein, H. (2000), "Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data", Swiss Federal Institute of Technology Zurich, Zurich, paper presented at 3rd Workshop of the "Focus Group on Innovative Firms and Networks"OECD Rome.
    • (2000)
    • Hollenstein, H.1
  • 21
    • 84936824011 scopus 로고
    • Organizational learning: The contributing processes and the literatures
    • Huber, G.P. (1991), "Organizational learning: the contributing processes and the literatures" in Organization Science, Vol. 2, pp. 88-115.
    • (1991) Organization Science , vol.2 , pp. 88-115
    • Huber, G.P.1
  • 22
    • 0031257708 scopus 로고    scopus 로고
    • A global learning organization structure and market information processing
    • Hult, G.M.T., Ferrell, O.C. (1997), "A global learning organization structure and market information processing" in Journal of Business Research, Vol. 40, pp. 155-66.
    • (1997) Journal of Business Research , vol.40 , pp. 155-166
    • Hult, G.M.T.1    Ferrell, O.C.2
  • 23
    • 0032447290 scopus 로고    scopus 로고
    • Managing the international strategic sourcing function as a market-driven organizational learning system
    • Hult, G.T.M. (1998), "Managing the international strategic sourcing function as a market-driven organizational learning system" in Decision Sciences, Vol. 29, pp. 193-216.
    • (1998) Decision Sciences , vol.29 , pp. 193-216
    • Hult, G.T.M.1
  • 24
    • 2542485449 scopus 로고    scopus 로고
    • Innovativeness: Its antecedents and impact on business performance
    • Hult, G.T.M., Hurley, R.F., Knight, G.A. (2004), "Innovativeness: its antecedents and impact on business performance" in Industrial Marketing Management, Vol. 33, No. 5, pp. 429-38.
    • (2004) Industrial Marketing Management , vol.33 , Issue.5 , pp. 429-438
    • Hult, G.T.M.1    Hurley, R.F.2    Knight, G.A.3
  • 25
    • 0038016669 scopus 로고    scopus 로고
    • The role of entrepreneurship in building cultural competitiveness in different organizational types
    • Hult, G.T.M., Snow, C.C., Kandemir, D. (2003), "The role of entrepreneurship in building cultural competitiveness in different organizational types" in Journal of Management, Vol. 29, No. 3, pp. 401-26.
    • (2003) Journal of Management , vol.29 , Issue.3 , pp. 401-426
    • Hult, G.T.M.1    Snow, C.C.2    Kandemir, D.3
  • 26
    • 84986078945 scopus 로고    scopus 로고
    • New service development: A review of the literature and annotated bibliography
    • Johne, A., Storey, C. (1998), "New service development: a review of the literature and annotated bibliography" in European Journal of Marketing, Vol. 32, Nos 3/4, pp. 184-251.
    • (1998) European Journal of Marketing , vol.32 , Issue.3-4 , pp. 184-251
    • Johne, A.1    Storey, C.2
  • 28
    • 20344366263 scopus 로고    scopus 로고
    • A conceptualization of an organizational learning culture in international joint ventures
    • Kandemir, D., Hult, G.T.M. (2005), "A conceptualization of an organizational learning culture in international joint ventures" in Industrial Marketing Management, Vol. 34, pp. 430-9.
    • (2005) Industrial Marketing Management , vol.34 , pp. 430-439
    • Kandemir, D.1    Hult, G.T.M.2
  • 29
    • 0032399432 scopus 로고    scopus 로고
    • Learning and performance orientation of salespeople: The role of supervisors
    • Kohli, A.K., Shervani, T.A., Challagalla, G.N. (1998), "Learning and performance orientation of salespeople: the role of supervisors" in Journal of Marketing Research, Vol. 25, pp. 263-74.
    • (1998) Journal of Marketing Research , vol.25 , pp. 263-274
    • Kohli, A.K.1    Shervani, T.A.2    Challagalla, G.N.3
  • 30
    • 27844607745 scopus 로고    scopus 로고
    • Entrepreneurial learning: Researching the interface between learning and the entrepreneurial context
    • Leitch, C.M., Harrison, R.T. (2005), "Entrepreneurial learning: researching the interface between learning and the entrepreneurial context" in Entrepreneurship Theory & Practice, Vol. 29, No. 2, pp. 351-71.
    • (2005) Entrepreneurship Theory & Practice , vol.29 , Issue.2 , pp. 351-371
    • Leitch, C.M.1    Harrison, R.T.2
  • 31
    • 46749097235 scopus 로고    scopus 로고
    • The impact of market orientation on NSD and financial performance of hospital industry
    • Lonial, S.C., Tarim, M., Tatoglu, E., Zaim, S., Zaim, H. (2008), "The impact of market orientation on NSD and financial performance of hospital industry" in Industrial Management and Data Systems, Vol. 108, No. 6, pp. 794-811.
    • (2008) Industrial Management and Data Systems , vol.108 , Issue.6 , pp. 794-811
    • Lonial, S.C.1    Tarim, M.2    Tatoglu, E.3    Zaim, S.4    Zaim, H.5
  • 32
    • 0002591824 scopus 로고
    • Why marketing management needs to be different for services
    • Donnelly, J.H., George, W.R. (Eds.), AMA, Chicago, IL
    • Lovelock, C.H. (1981), "Why marketing management needs to be different for services" Donnelly, J.H. and George, W.R. (Eds.), Marketing of Services, AMA, Chicago, IL.
    • (1981) Marketing of Services
    • Lovelock, C.H.1
  • 33
    • 0003711260 scopus 로고
    • Prentice-Hall International, London
    • Lovelock, C.H. (1991), Services Marketing, Prentice-Hall International, London.
    • (1991) Services Marketing
    • Lovelock, C.H.1
  • 35
    • 84931032405 scopus 로고    scopus 로고
    • The adoption of the internet by export firms in transitional markets
    • Nguyen, T.D., Barrett, N.J. (2006), "The adoption of the internet by export firms in transitional markets" in Asia Pacific Journal of Marketing and Logistics, Vol. 18, No. 1, pp. 29-42.
    • (2006) Asia Pacific Journal of Marketing and Logistics , vol.18 , Issue.1 , pp. 29-42
    • Nguyen, T.D.1    Barrett, N.J.2
  • 36
    • 0001238362 scopus 로고
    • Developing capabilities for organizational learning
    • Pennings, J.M. (Ed.), Jossey-Bass, San Francisco, CA
    • Norman, R. (1985), "Developing capabilities for organizational learning" Pennings, J.M. (Ed.), Organizational Strategy and Change, Jossey-Bass, San Francisco, CA.
    • (1985) Organizational Strategy and Change
    • Norman, R.1
  • 39
    • 48549110174 scopus 로고
    • To avoid organizational crises, unlearn
    • Nystrom, P.C., Starbuck, W. (1984), "To avoid organizational crises, unlearn" in Organizational Dynamics, Vol. 12, pp. 53-65.
    • (1984) Organizational Dynamics , vol.12 , pp. 53-65
    • Nystrom, P.C.1    Starbuck, W.2
  • 40
    • 46149085668 scopus 로고    scopus 로고
    • Innovation behavior in the hotel industry
    • Orfila-Sintesb, F., Mattssona, J. (2009), "Innovation behavior in the hotel industry" in Omega, Vol. 37, pp. 380-94.
    • (2009) Omega , vol.37 , pp. 380-394
    • Orfila-Sintesb, F.1    Mattssona, J.2
  • 42
    • 24744464808 scopus 로고    scopus 로고
    • Learning orientation and leadership quality: Their impact on salespersons' performance
    • Paparoidamis, N.G. (2005), "Learning orientation and leadership quality: their impact on salespersons' performance" in Management Decision, Vol. 43, Nos 7/8, pp. 1054-63.
    • (2005) Management Decision , vol.43 , Issue.7-8 , pp. 1054-1063
    • Paparoidamis, N.G.1
  • 43
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
    • Spring
    • Parasuraman, A., Zeithaml, V.A., Berry, L.L. (1988), "SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality" in Journal of Retailing, Spring, pp. 12-40.
    • (1988) Journal of Retailing , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 44
    • 0002264372 scopus 로고
    • What is meant by services?
    • October
    • Rathmell, J.M. (1966), "What is meant by services?" in Journal of Marketing, October, pp. 32-6.
    • (1966) Journal of Marketing , pp. 32-36
    • Rathmell, J.M.1
  • 45
    • 44949179797 scopus 로고    scopus 로고
    • Organizational learning and the learning organization; reviewing evolution for prospecting the future
    • Rebelo, T.M., Gomes, A.D. (2008), "Organizational learning and the learning organization; reviewing evolution for prospecting the future" in The Learning Organization, Vol. 15, No. 4, pp. 294-308.
    • (2008) The Learning Organization , vol.15 , Issue.4 , pp. 294-308
    • Rebelo, T.M.1    Gomes, A.D.2
  • 46
    • 0002648046 scopus 로고
    • Mental models
    • Senge, P.M. (1992), "Mental models" in Planning Review, Vol. 20, pp. 4-10.
    • (1992) Planning Review , vol.20 , pp. 4-10
    • Senge, P.M.1
  • 48
    • 0344079408 scopus 로고
    • Market information processing and organizational learning
    • Sinkula, J. (1994), "Market information processing and organizational learning" in Journal of Marketing, Vol. 58, pp. 35-45.
    • (1994) Journal of Marketing , vol.58 , pp. 35-45
    • Sinkula, J.1
  • 49
    • 0031495464 scopus 로고    scopus 로고
    • A framework for market-based organizational learning: Linking values, knowledge, and behavior
    • Sinkula, J., Baker, W., Noordewier, T. (1997), "A framework for market-based organizational learning: linking values, knowledge, and behavior" in Journal of the Academy of Marketing Science, Vol. 25, No. 4, pp. 305-18.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.4 , pp. 305-318
    • Sinkula, J.1    Baker, W.2    Noordewier, T.3
  • 51
    • 84992988776 scopus 로고
    • Market orientation and the learning organization
    • Slater, S.F., Narver, J.C. (1995), "Market orientation and the learning organization" in Journal of Marketing, Vol. 59, No. 3, pp. 63-75.
    • (1995) Journal of Marketing , vol.59 , Issue.3 , pp. 63-75
    • Slater, S.F.1    Narver, J.C.2
  • 53
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo, S.L., Lusch, R.F. (2004), "Evolving to a new dominant logic for marketing" in Journal of Marketing, Vol. 68, No. 1, pp. 1-17.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 54
    • 0033249248 scopus 로고    scopus 로고
    • A resource-based view of product development
    • Verona, G. (1999), "A resource-based view of product development" in Academy of Management Review, Vol. 24, No. 1, pp. 132-42.
    • (1999) Academy of Management Review , vol.24 , Issue.1 , pp. 132-142
    • Verona, G.1
  • 55
    • 0003713908 scopus 로고
    • Manufacturing strategy
    • Chapman and Hall, London
    • Voss, C.A. (1992), "Manufacturing strategy", Process and Content, Chapman and Hall, London.
    • (1992) Process and Content
    • Voss, C.A.1
  • 56
    • 84872015194 scopus 로고    scopus 로고
    • Review of the concept of organizational learning
    • Working Paper Series No. WP004/02, University of Wolverhampton
    • Wang, C.L., Ahmed, P.K. (2002), "Review of the concept of organizational learning", University of Wolverhampton, Wolverhampton, Working Paper Series No. WP004/02.
    • (2002)
    • Wang, C.L.1    Ahmed, P.K.2
  • 58
    • 0000913594 scopus 로고
    • Developing successful new financial services for businesses
    • de Brentani, U., Cooper, R.G. (1992), "Developing successful new financial services for businesses" in Industrial Marketing Management, Vol. 21, No. 3, pp. 231-42.
    • (1992) Industrial Marketing Management , vol.21 , Issue.3 , pp. 231-242
    • de Brentani, U.1    Cooper, R.G.2
  • 59
    • 0036018697 scopus 로고    scopus 로고
    • An examination of cultural competitiveness and order fulfillment cycle time within supply chains
    • Hult, G.T., Ketchen, D.J. Jr, Nichols, E.L. Jr (2002), "An examination of cultural competitiveness and order fulfillment cycle time within supply chains" in Academy of Management Journal, Vol. 45, No. 3, pp. 577-86.
    • (2002) Academy of Management Journal , vol.45 , Issue.3 , pp. 577-586
    • Hult, G.T.1    Ketchen Jr., D.J.2    Nichols Jr., E.L.3
  • 61
    • 0002954788 scopus 로고
    • The effect of a market orientation on business profitability
    • Narver, J.C., Slater, S.F. (1990), "The effect of a market orientation on business profitability" in Journal of Marketing, Vol. 54, pp. 20-35.
    • (1990) Journal of Marketing , vol.54 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 66
    • 44949103084 scopus 로고    scopus 로고
    • Examining the effect of market orientation on innovativeness
    • Tajeddini, K., Trueman, M., Larsen, G. (2006), "Examining the effect of market orientation on innovativeness" in Journal of Marketing Management, Vol. 22, Nos 5/6, pp. 529-51.
    • (2006) Journal of Marketing Management , vol.22 , Issue.5-6 , pp. 529-551
    • Tajeddini, K.1    Trueman, M.2    Larsen, G.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.