-
1
-
-
33645942195
-
Behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece
-
Alexandris, K., Dimitriatdis, D. & Kasiara, A. (2001). Behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece. European Sport Management Quarterly, Vol. 1, pp. 251-280.
-
(2001)
European Sport Management Quarterly
, vol.1
, pp. 251-280
-
-
Alexandris, K.1
Dimitriatdis, D.2
Kasiara, A.3
-
2
-
-
84990330562
-
Image of tourism attractions in Kuwait
-
Alhemoud, A.M. & Armstrong, E. G. (1996). Image of tourism attractions in Kuwait. Journal of Travel Research, Vol. 34, No. 4, pp. 67-80.
-
(1996)
Journal of Travel Research
, vol.34
, Issue.4
, pp. 67-80
-
-
Alhemoud, A.M.1
Armstrong, E.G.2
-
3
-
-
0003200354
-
Customer satisfaction and retention across firms
-
Zeithaml, Berry & Parasuraman (Eds.), T. N. September, 1996
-
Anderson, E. W. & Sullivan, M. W. (1990). Customer satisfaction and retention across firms. In Zeithaml, Berry & Parasuraman (Eds.), Paper Presented at TIMS College of marketing special interest conference on service marketing Nashville, T. N. September, 1996.
-
(1990)
Paper Presented at TIMS College of marketing special interest conference on service marketing Nashville
-
-
Anderson, E.W.1
Sullivan, M.W.2
-
4
-
-
0011939750
-
Customer satisfaction Market share and profitability: Findings from Sweden
-
Anderson, E. W., Fornell, C. & Lehmann, D. (1994). Customer satisfaction. Market share and profitability: findings from Sweden. Journal of Marketing, Vol. 58, pp. 53-66.
-
(1994)
Journal of Marketing
, vol.58
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, D.3
-
5
-
-
0000847703
-
Life status changes and changes in consumer preferences and satisfaction
-
Andreasen, A. R. (1984). Life status changes and changes in consumer preferences and satisfaction. Journal of Consumer Research, Vol. II, pp. 784-794.
-
(1984)
Journal of Consumer Research
, vol.2
, pp. 784-794
-
-
Andreasen, A.R.1
-
6
-
-
0034085459
-
Marketing culture and customers retention in the tourism industry
-
Appiah-Adu, K., Fyall, A., & Singh, S. (2000). Marketing culture and customers retention in the tourism industry. The Service Industries Journal, Vol. 20, No. 2, pp. 95-113.
-
(2000)
The Service Industries Journal
, vol.20
, Issue.2
, pp. 95-113
-
-
Appiah-Adu, K.1
Fyall, A.2
Singh, S.3
-
8
-
-
0000828662
-
The Relationship between destination images and sociodemographic and trip characteristics of international travellers
-
Baloglu, S. (1997a). The Relationship between destination images and sociodemographic and trip characteristics of international travellers. Journal of Vacation Marketing, Vol. 3, No. 3, pp. 221-233.
-
(1997)
Journal of Vacation Marketing
, vol.3
, Issue.3
, pp. 221-233
-
-
Baloglu, S.1
-
9
-
-
0013163297
-
Image variations of Turkey by familiarity index: Informational and experiential dimensions
-
Baloglu, S. (2001). Image variations of Turkey by familiarity index: informational and experiential dimensions. Tourism Management, Vol. 22, pp. 127-133.
-
(2001)
Tourism Management
, vol.22
, pp. 127-133
-
-
Baloglu, S.1
-
10
-
-
0002516613
-
Affective images of tourism destinations
-
Baloglu, S. & Brinberg, D. (1997). Affective images of tourism destinations. Journal of Travel Research, Vol. 35, No. 4, pp. 11-15.
-
(1997)
Journal of Travel Research
, vol.35
, Issue.4
, pp. 11-15
-
-
Baloglu, S.1
Brinberg, D.2
-
11
-
-
0033834234
-
Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by Us- based tour operators and travel agents
-
Baloglu, S. & Mangaloglu, M. (2001). Tourism destination images of Turkey, Egypt, Greece, and Italy as perceived by Us- based tour operators and travel agents. Tourism Management, Vol. 22, pp. 1-9.
-
(2001)
Tourism Management
, vol.22
, pp. 1-9
-
-
Baloglu, S.1
Mangaloglu, M.2
-
12
-
-
0032752432
-
A model of destination image formation
-
Baloglu, S. & McCleary, K. W. (1999). A model of destination image formation. Annals of Tourism Research, Vol. 26, No. 4, pp. 868-897.
-
(1999)
Annals of Tourism Research
, vol.26
, Issue.4
, pp. 868-897
-
-
Baloglu, S.1
Mccleary, K.W.2
-
13
-
-
84877826665
-
-
XI Congreso Nacional y VII Congreso Hispano- Francés. Asociación Europea de Dirección y Economia de la Empresa, L1eida
-
Bigné, E. (1997). Perspectivas Actuales de la Investigación Contenido del Marketing: Bases de Futuro. XI Congreso Nacional y VII Congreso Hispano- Francés. Asociación Europea de Dirección y Economia de la Empresa, L1eida, pp. 69-80.
-
(1997)
Perspectivas Actuales de la Investigación Contenido del Marketing: Bases de Futuro
, pp. 69-80
-
-
Bigné, E.1
-
14
-
-
0034812130
-
Tourism image, evaluation variables and after purchase behaviour: Inter relationship
-
Bigné, E., Sanchez, I., & Snchz J. (2001), Tourism image, evaluation variables and after purchase behaviour: inter relationship. Tourism Management PERGAMON, Vol. 22, pp. 607-616.
-
(2001)
Tourism Management PERGAMON
, vol.22
, pp. 607-616
-
-
Bigné, E.1
Sanchez, I.2
Snchz, J.3
-
15
-
-
85036325219
-
On the relationship between store image, store satisfaction and store loyalty
-
Bloemer, J. & Ruyter, K. (1998). On the relationship between store image, store satisfaction and store loyalty. European Journal of Marketing, Vol. 32, No. 5/6, pp. 10.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.5-6
, pp. 10
-
-
Bloemer, J.1
Ruyter, K.2
-
16
-
-
0033247750
-
A dynamic model of customers' usage of services: Usage as an antecedent and consequence of satisfaction
-
Bolton, R. N. & Lemon, K. N. (1999). A dynamic model of customers' usage of services: usage as an antecedent and consequence of satisfaction. Journal of Marketing Research, Vol.36, No.2, pp.171-186.
-
(1999)
Journal of Marketing Research
, vol.36
, Issue.2
, pp. 171-186
-
-
Bolton, R.N.1
Lemon, K.N.2
-
17
-
-
0001684877
-
La Imagen Turistica de España: Un Modelo de Gestión a Largo Plazo
-
Bordas, E. & Rubio, M. L. (1993). La Imagen Turistica de España: Un Modelo de Gestión a Largo Plazo. Información a Comercial Española, Vol. 722, pp. 107-118.
-
(1993)
Información a Comercial Española
, vol.722
, pp. 107-118
-
-
Bordas, E.1
Rubio, M.L.2
-
18
-
-
0042916415
-
A dynamic process model of service quality: From expectations to behavioural intentions
-
Boulding, W., Kalra, A., Staelin, R. & Zeithaml, V. A. (1993). A dynamic process model of service quality: from expectations to behavioural intentions. Journal of Marketing Research, Vol. 30, pp. 7-27.
-
(1993)
Journal of Marketing Research
, vol.30
, pp. 7-27
-
-
Boulding, W.1
Kalra, A.2
Staelin, R.3
Zeithaml, V.A.4
-
19
-
-
0024824753
-
Multiple multinational tourism positioning using correspondence analysis
-
Calantone, R. J., di Benedetto, C. A., Hakam, A. & Bojanic, D. C. (1989). Multiple multinational tourism positioning using correspondence analysis. Journal of travel Research, Vol. 28, No. 2, pp. 25-32.
-
(1989)
Journal of travel Research
, vol.28
, Issue.2
, pp. 25-32
-
-
Calantone, R.J.1
Di Benedetto, C.A.2
Hakam, A.3
Bojanic, D.C.4
-
20
-
-
0002596497
-
Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
-
Carman, J. M. (1990). Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions. Journal of Retailing, Vol. 66, No. 1, pp. 33-55.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-55
-
-
Carman, J.M.1
-
21
-
-
17544368930
-
The effects of service quality and the mediating role of customer satisfaction
-
Caruana, A. (2002), the effects of service quality and the mediating role of customer satisfaction. European Journal of Marketing, Vol. 36, No. 7, pp. 1-14.
-
(2002)
European Journal of Marketing
, vol.36
, Issue.7
, pp. 1-14
-
-
Caruana, A.1
-
22
-
-
0034043214
-
Measurement of Korean tourists' perceived images of overseas destinations
-
Chen, J. S. & Hsu, C. H. C. (2000). Measurement of Korean tourists' perceived images of overseas destinations. Journal of Travel Research, Vol.38, No.4, pp.410-415.
-
(2000)
Journal of Travel Research
, vol.38
, Issue.4
, pp. 410-415
-
-
Chen, J.S.1
Hsu, C.H.C.2
-
23
-
-
0026044524
-
Tourism destination image modification process. Marketing implications
-
Chon, K. (1991), Tourism destination image modification process. Marketing implications. Tourism Management, Vol. 12, No. 1, pp. 68-72.
-
(1991)
Tourism Management
, vol.12
, Issue.1
, pp. 68-72
-
-
Chon, K.1
-
24
-
-
0000375425
-
An investigation into the determinants of customer satisfaction
-
Churchill, G. A. & Suprenant, C. (1982), an investigation into the determinants of customer satisfaction. Journal of Marketing Research, Vol. 19, pp. 491-504.
-
(1982)
Journal of Marketing Research
, vol.19
, pp. 491-504
-
-
Churchill, G.A.1
Suprenant, C.2
-
25
-
-
0003804579
-
-
UK: Pitman Publishing
-
Cooper, C., Fletcher, J., Gilbert, D. & Wanhill, S. (1993). Tourism Principles & practice. UK: Pitman Publishing.
-
(1993)
Tourism Principles & practice
-
-
Cooper, C.1
Fletcher, J.2
Gilbert, D.3
Wanhill, S.4
-
26
-
-
0002238945
-
Customer portfolio development: Modelling destination adopters, in actives and rejecters
-
Court, B. & Lupton, R. A. (1997). Customer portfolio development: modelling destination adopters, in actives and rejecters. Journal of Travel Research, Vol. 36, No. 1, pp. 35-43.
-
(1997)
Journal of Travel Research
, vol.36
, Issue.1
, pp. 35-43
-
-
Court, B.1
Lupton, R.A.2
-
27
-
-
84965443281
-
An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image
-
Crompton, J. L. (1979). An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image. Journal of Travel Research, Vol. 17, pp. 18-23.
-
(1979)
Journal of Travel Research
, vol.17
, pp. 18-23
-
-
Crompton, J.L.1
-
28
-
-
38249005203
-
Choice set propositions in destination decisions
-
Crompton, J. L. & Ankomah, P. K. (1993). Choice set propositions in destination decisions. Annals of Tourism Research, Vol. 20, pp. 461-476.
-
(1993)
Annals of Tourism Research
, vol.20
, pp. 461-476
-
-
Crompton, J.L.1
Ankomah, P.K.2
-
29
-
-
0345122596
-
Identifying dimensions of service quality in public recreation
-
Crompton, J., Mackay, K. & Fesenmaier, D. (1991). Identifying dimensions of service quality in public recreation. Journal of Park and Recreation Administration, Vol. 9, pp. 15-27.
-
(1991)
Journal of Park and Recreation Administration
, vol.9
, pp. 15-27
-
-
Crompton, J.1
Mackay, K.2
Fesenmaier, D.3
-
30
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
Cronin, J. & Taylor, S. (1992). Measuring service quality: a re-examination and extension. Journal of Marketing, Vol. 56, pp. 55-68.
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin, J.1
Taylor, S.2
-
31
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
Cronin, J. J. & Taylor, S. A. (1992). Measuring service quality: a re-examination and extension. Journal of Marketing, Vol. 56, pp. 55-68.
-
(1992)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
32
-
-
0002245781
-
Consumer satisfaction with Michigan's container deposit law: An ecological perspective
-
Crosby, L. A. & Taylor, J. R. (1982). Consumer satisfaction with Michigan's container deposit law: an ecological perspective. Journal of Marketing, Vol. 46, No. 1, pp. 47-60.
-
(1982)
Journal of Marketing
, vol.46
, Issue.1
, pp. 47-60
-
-
Crosby, L.A.1
Taylor, J.R.2
-
34
-
-
78651483202
-
-
Budapest,1255-1270
-
De Ruyter, K., Wetzels, M. & Bloemer, J. M. N. On the relationship between perceived service quality and behavioural intentions: a cross-sectional perspective, Paper Presented at EMAC-conference. Budapest, pp. 273-312, 1255-1270.
-
On the relationship between perceived service quality and behavioural intentions: A cross-sectional perspective, Paper Presented at EMAC-conference
, pp. 273-312
-
-
De Ruyter, K.1
Wetzels, M.2
Bloemer, J.M.N.3
-
35
-
-
0003114397
-
The meaning and measurement of destination image
-
Echtner, C. M. & Ritchie, J. R. B. (1991). The meaning and measurement of destination image. The Journal of Tourism Studies, Vol. 2, No. 2, pp. 2-12.
-
(1991)
The Journal of Tourism Studies
, vol.2
, Issue.2
, pp. 2-12
-
-
Echtner, C.M.1
Ritchie, J.R.B.2
-
36
-
-
0002113043
-
The measurement of destination image: An empirical assessment
-
Echtner, C. & Ritchie, M. B. (1993). The measurement of destination image: An empirical assessment. Journal of Travel Research, Vol. 22, No. 4, pp. 3-13.
-
(1993)
Journal of Travel Research
, vol.22
, Issue.4
, pp. 3-13
-
-
Echtner, C.1
Ritchie, M.B.2
-
37
-
-
0002113043
-
The measurement of destination image: An empirical assessment
-
Echtner, C. & Ritchie, M. B. (1993). The measurement of destination image: An empirical assessment. Journal of Travel Research, Vol. 31, No. 4, pp. 3-13.
-
(1993)
Journal of Travel Research
, vol.31
, Issue.4
, pp. 3-13
-
-
Echtner, C.1
Ritchie, M.B.2
-
38
-
-
0002079587
-
Image differences between prospective, first-time, and repeat visitors to the lower Rio Grande valley
-
Fakeye, P. & Crompton. (1991). Image differences between prospective, first-time, and repeat visitors to the lower Rio Grande valley. Journal of Travel Research, Vol. 29, No. 2, pp. 10-16.
-
(1991)
Journal of Travel Research
, vol.29
, Issue.2
, pp. 10-16
-
-
Fakeye, P.1
Crompton2
-
39
-
-
0002079587
-
Image differences between prospective, first-time and repeat visitors to the lower Rio Grande valley
-
Fakeye, P.C. & Crompton, J. L. (1991). Image differences between prospective, first-time and repeat visitors to the lower Rio Grande valley. Journal of Travel Research, Vol. 30, No. 2, pp. 10-16.
-
(1991)
Journal of Travel Research
, vol.30
, Issue.2
, pp. 10-16
-
-
Fakeye, P.C.1
Crompton, J.L.2
-
40
-
-
0003174134
-
Managing the tourist destination's image
-
Font, X. (1997). Managing the tourist destination's image. Journal of Vacation Marketing, Vol. 3, No. 2, pp. 123-131.
-
(1997)
Journal of Vacation Marketing
, vol.3
, Issue.2
, pp. 123-131
-
-
Font, X.1
-
41
-
-
0002469577
-
A national customer satisfaction barometer: The Swedish experience
-
Fornell, C. (1992). A national customer satisfaction barometer: the Swedish experience. Journal of Marketing, Vol. 56, pp. 6-21.
-
(1992)
Journal of Marketing
, vol.56
, pp. 6-21
-
-
Fornell, C.1
-
42
-
-
0030518346
-
The American customer satisfaction index: Nature, purpose, and findings
-
Fornell, C., Johanson, M. D., Anderson, E. W., Cha, J. & Bryant, B. E. (1996). The American customer satisfaction index: nature, purpose, and findings. Journal of Marketing, Vol. 60, pp. 7-18.
-
(1996)
Journal of Marketing
, vol.60
, pp. 7-18
-
-
Fornell, C.1
Johanson, M.D.2
Anderson, E.W.3
Cha, J.4
Bryant, B.E.5
-
43
-
-
0024783460
-
Tourism image: Attribute measurement of state tourism products using multidimensional scaling techniques
-
Gartner, W. C. (1989). Tourism image: attribute measurement of state tourism products using multidimensional scaling techniques. Journal of Travel Research, Vol. 28, No. 2, pp. 16-20.
-
(1989)
Journal of Travel Research
, vol.28
, Issue.2
, pp. 16-20
-
-
Gartner, W.C.1
-
45
-
-
84952529767
-
Image formation process
-
M. Uysal, & D. R. Fesenmaier (Eds.),New York: The Haworth press, Inc
-
Gartner, W. C. (1993). Image formation process. In M. Uysal, & D. R. Fesenmaier (Eds.), Communication and channel systems in tourism marketing (pp. 191-215). New York: The Haworth press, Inc.
-
(1993)
Communication and channel systems in tourism marketing
, pp. 191-215
-
-
Gartner, W.C.1
-
46
-
-
0023512467
-
An analysis of state image change over a twelve- year period (1971-1983)
-
Gartner, W. C., & Hunt, J. (1987). An analysis of state image change over a twelve- year period (1971-1983). Journal of Travel Research, Vol. 26, No. 2, pp. 15-19.
-
(1987)
Journal of Travel Research
, vol.26
, Issue.2
, pp. 15-19
-
-
Gartner, W.C.1
Hunt, J.2
-
47
-
-
77955718339
-
-
Academy of Marketing Science Review (online)
-
Giese, J. L. & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review (online). Http://www.amsreview.org/amsrev/theory/giese00-01.html.
-
(2000)
Defining consumer satisfaction
-
-
Giese, J.L.1
Cote, J.A.2
-
48
-
-
0003300522
-
Quality of service and tourist satisfaction
-
S. Witt, & L. Moutinho (Eds.), Hempel Hempstead: prentice-Hall
-
Gnoth, J. (1994). Quality of service and tourist satisfaction. In S. Witt, & L. Moutinho (Eds.), Tourism marketing and management handbook (pp.279284). Hempel Hempstead: prentice-Hall.
-
(1994)
Tourism marketing and management handbook
, pp. 279284
-
-
Gnoth, J.1
-
49
-
-
85106114497
-
How tourists choose their holidays: An analytical framework
-
B. Goodall, & G. Ashworth (Eds.),London: Routledge
-
Goodall, B. (1988). How tourists choose their holidays: an analytical framework. In B. Goodall, & G. Ashworth (Eds.), Marketing in the tourism industry. The promotion of destination regions (pp. 1-17). London: Routledge.
-
(1988)
Marketing in the tourism industry. The promotion of destination regions
, pp. 1-17
-
-
Goodall, B.1
-
50
-
-
84965760551
-
A new approach to image analysis through multidimensional scaling
-
Goodrich, J. N. (1977). A new approach to image analysis through multidimensional scaling. Journal of Travel Research, Vol. 16, No. 3, pp. 3-7.
-
(1977)
Journal of Travel Research
, vol.16
, Issue.3
, pp. 3-7
-
-
Goodrich, J.N.1
-
51
-
-
84970707729
-
The relationship between preferences for and perceptions of vacation destinations
-
Goodrich, J. N. (1978). The relationship between preferences for and perceptions of vacation destinations. Journal of Travel Research, Vol. 17, No. 2, pp. 8-13.
-
(1978)
Journal of Travel Research
, vol.17
, Issue.2
, pp. 8-13
-
-
Goodrich, J.N.1
-
54
-
-
0004222331
-
-
Austin. TX: Bureau of Business Research, University of Texas
-
Gunn, C. (1972). Vacationscape. Austin. TX: Bureau of Business Research, University of Texas.
-
(1972)
Vacationscape
-
-
Gunn, C.1
-
56
-
-
84925977721
-
Satisfaction, commitment and knowledge of customers on a mandatory participation time-of-day electricity pricing experiment
-
Herberlein, T. A., Linz, D. & Ortiz, B. P. (1998). Satisfaction, commitment and knowledge of customers on a mandatory participation time-of-day electricity pricing experiment. Journal of consumer Research, Vol. 9, pp. 106-114.
-
(1998)
Journal of consumer Research
, vol.9
, pp. 106-114
-
-
Herberlein, T.A.1
Linz, D.2
Ortiz, B.P.3
-
57
-
-
0034044237
-
Assessing tourists' satisfaction with shopping in the Hong Kong special administrative region of China
-
Heung, V. & Cheng, E. (2000). Assessing tourists' satisfaction with shopping in the Hong Kong special administrative region of China. Journal of Travel Research, Vol.34, No.2, pp.396-404.
-
(2000)
Journal of Travel Research
, vol.34
, Issue.2
, pp. 396-404
-
-
Heung, V.1
Cheng, E.2
-
58
-
-
0002844018
-
Image as a factor in tourism development
-
Hunt, J. D. (1975). Image as a factor in tourism development. Journal of Travel Research, Vol. 13, No. 3, pp. 1-7.
-
(1975)
Journal of Travel Research
, vol.13
, Issue.3
, pp. 1-7
-
-
Hunt, J.D.1
-
59
-
-
0032362373
-
Alternative indexes for monitoring customer perceptions of service quality: A comparative evaluation in a retail context
-
Hurley, R. F. & Estelami, H. (1998). Alternative indexes for monitoring customer perceptions of service quality: a comparative evaluation in a retail context. Journal of the Academy of Marketing Science, Vol. 26, No. 3, pp. 209-221.
-
(1998)
Journal of the Academy of Marketing Science
, vol.26
, Issue.3
, pp. 209-221
-
-
Hurley, R.F.1
Estelami, H.2
-
60
-
-
0003361274
-
The analysis of choice and demand in tourism
-
P. Johnson, & B. Thomas (Eds.), London: Man sell
-
Jonson, P. & Thomas, B. (1992). The analysis of choice and demand in tourism. In P. Johnson, & B. Thomas (Eds.), Choice and demand in tourism (pp.12). London: Man sell.
-
(1992)
Choice and demand in tourism
-
-
Jonson, P.1
Thomas, B.2
-
61
-
-
85107910598
-
Customer switching behaviour in service industries: An exploratory study
-
Keaveney, S. M. (1995). Customer switching behaviour in service industries: an exploratory study. Journal of Marketing, Vol. 59, pp. 71-82.
-
(1995)
Journal of Marketing
, vol.59
, pp. 71-82
-
-
Keaveney, S.M.1
-
62
-
-
85086550838
-
People, places and priorities: Opportunity sets and consumers holiday choice
-
G. Ashworth, & B. Goodall (Eds.),London: Routledge
-
Kent, P. (1990). People, places and priorities: opportunity sets and consumers holiday choice. In G. Ashworth, & B. Goodall (Eds.), Marketing tourism places (pp.42-62). London: Routledge.
-
(1990)
Marketing tourism places
-
-
Kent, P.1
-
63
-
-
0003927975
-
-
New York: The free press
-
Kotler, O., Haider, D. H., & Rein, Y. (1993). Marketing places: Attracting investment, industry and tourism to cities, states and nations. New York: The free press.
-
(1993)
Marketing places: Attracting investment, industry and tourism to cities, states and nations
-
-
Kotler, O.1
Haider, D.H.2
Rein, Y.3
-
65
-
-
9744276817
-
Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination
-
Kozak, M. & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, Vol. 38, No. 1, pp. 260-269.
-
(2000)
Journal of Travel Research
, vol.38
, Issue.1
, pp. 260-269
-
-
Kozak, M.1
Rimmington, M.2
-
66
-
-
0001422407
-
From motivation to actual travel
-
Mansfeld, Y. (1992). From motivation to actual travel. Annals of Tourism Research, Vol. 19, pp. 399-419.
-
(1992)
Annals of Tourism Research
, vol.19
, pp. 399-419
-
-
Mansfeld, Y.1
-
67
-
-
0004103080
-
-
Cooper, Fletcher, Gilbert, & Wanhill (Eds.),London: Longman
-
Mathieson, A. & Wall, G. (1982). In Cooper, Fletcher, Gilbert, & Wanhill (Eds.), Tourism: economic.physical and social impacts. London: Longman.
-
(1982)
Tourism: Economic.physical and social impacts
-
-
Mathieson, A.1
Wall, G.2
-
68
-
-
0003347948
-
Tourist product
-
S. Witt, & L. Moutinho (Eds.),Hempel Hempstead: Prentice-Hall
-
Middleton, V. T. C. (1994). Tourist product. In S. Witt, & L. Moutinho (Eds.), Tourism marketing and management handbook (pp.573-576). Hempel Hempstead: Prentice-Hall.
-
(1994)
Tourism marketing and management handbook
, pp. 573-576
-
-
Middleton, V.T.C.1
-
69
-
-
84970532799
-
The role of awareness and familiarity with a destination: The central Florida case
-
Milman, A., & Pizam, A. (1995). The role of awareness and familiarity with a destination: the central Florida case. Journal of Travel Research, Vol. 33, No. 3, pp. 21-27.
-
(1995)
Journal of Travel Research
, vol.33
, Issue.3
, pp. 21-27
-
-
Milman, A.1
Pizam, A.2
-
70
-
-
84954992302
-
Consumer behaviour in tourism
-
Mountinho, L. (1987). Consumer behaviour in tourism. European Journal of Marketing, Vol. 21, No. 10, pp. 5-44.
-
(1987)
European Journal of Marketing
, vol.21
, Issue.10
, pp. 5-44
-
-
Mountinho, L.1
-
72
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, Vol. 17, pp. 460-469.
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.L.1
-
73
-
-
0002852072
-
Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
-
Oliver, R. L. & Swan, J. E. (1989). Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach. Journal of Marketing, Vol. 53, pp. 21-35.
-
(1989)
Journal of Marketing
, vol.53
, pp. 21-35
-
-
Oliver, R.L.1
Swan, J.E.2
-
74
-
-
0002106437
-
Congnivitive, Affective and attribute Bases of the satisfaction Response
-
(December)
-
Oliver, R. L. (1993). Congnivitive, Affective and attribute Bases of the satisfaction Response. Journal of Consumer Research, Vol. 20(December), pp. 418-430.
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 418-430
-
-
Oliver, R.L.1
-
75
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasurman, A., Zeithmal, V. & Berry, L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, Vol. 49, pp. 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasurman, A.1
Zeithmal, V.2
Berry, L.3
-
76
-
-
0001312089
-
SERVQUAL: A Multiple- item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., Zeithaml, V. & Berry, L. (1988). SERVQUAL: a Multiple- item scale for measuring consumer perceptions of service quality. Journal of Retailing, Vol. 64, pp. 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.2
Berry, L.3
-
77
-
-
0000921899
-
Perceived changes in holiday destinations
-
Pearce, P. L. (1982). Perceived changes in holiday destinations. Annals of Tourism research, Vol. 9, No. 2, pp. 145-164.
-
(1982)
Annals of Tourism research
, vol.9
, Issue.2
, pp. 145-164
-
-
Pearce, P.L.1
-
78
-
-
46149131550
-
Holiday destination image -the problems of assessment: An example developed in Menorca
-
Phelps, A. (1986). Holiday destination image -the problems of assessment: An example developed in Menorca. Tourism Management, Vol. 7, No. 3, pp. 168-180.
-
(1986)
Tourism Management
, vol.7
, Issue.3
, pp. 168-180
-
-
Phelps, A.1
-
79
-
-
0003381136
-
The Role of the consumer in image Building
-
spring
-
Reynolds, W. (1965). The Role of the consumer in image Building. California Management Review, spring, pp. 69-76.
-
(1965)
California Management Review
, pp. 69-76
-
-
Reynolds, W.1
-
80
-
-
0003298537
-
Ideal and actual images of back packer visitors to Northern Australia
-
Ross, G. F. (1993). Ideal and actual images of back packer visitors to Northern Australia. Journal of Travel Research, Vol. 32, No. 2, pp. 54-57.
-
(1993)
Journal of Travel Research
, vol.32
, Issue.2
, pp. 54-57
-
-
Ross, G.F.1
-
81
-
-
0003657965
-
-
Cooper, Fletcher, Gilbert, & Wanhill (Eds.),London: Tourism International press
-
Schmoll, G. A. (1977). In Cooper, Fletcher, Gilbert, & Wanhill (Eds.), Tourism promotion. London: Tourism International press.
-
(1977)
Tourism promotion
-
-
Schmoll, G.A.1
-
83
-
-
0001864251
-
Modelling vacation destination decisions behavioural approach relationship marketing consumer markets: Antecedents and consequences
-
Sirakaya, E., Mclellan, R. W. & Uysal, M. (1996). Modelling vacation destination decisions behavioural approach relationship marketing consumer markets: antecedents and consequences. Journal of travel &Tourism marketing, Vol. 5, No. 1/2, pp. 52-75.
-
(1996)
Journal of travel &Tourism marketing
, vol.5
, Issue.1-2
, pp. 52-75
-
-
Sirakaya, E.1
Mclellan, R.W.2
Uysal, M.3
-
84
-
-
0030486062
-
A Re-examination of the determinants of consumer satisfaction
-
Spreng, R. A., Mankenzie, S. B. & Olshavsky, R. W. (1996). A Re-examination of the determinants of consumer satisfaction. Journal of Marketing, Vol. 60, No. 3, pp. 15-32.
-
(1996)
Journal of Marketing
, vol.60
, Issue.3
, pp. 15-32
-
-
Spreng, R.A.1
Mankenzie, S.B.2
Olshavsky, R.W.3
-
85
-
-
33645917455
-
A cross-cultural assessment of the satisfaction formation process
-
Spreng, R. & Chiou, J. (2002). A cross-cultural assessment of the satisfaction formation process. European Journal of Marketing, Vol. 38, No. 7/8, pp. 1-8.
-
(2002)
European Journal of Marketing
, vol.38
, Issue.7-8
, pp. 1-8
-
-
Spreng, R.1
Chiou, J.2
-
86
-
-
0030161598
-
An empirical examination of a model of perceived service quality and satisfaction
-
Spreng, R. & Mckoy, J. (1996). An empirical examination of a model of perceived service quality and satisfaction. Journal of Retailing, Vol. 72, pp. 201-214.
-
(1996)
Journal of Retailing
, vol.72
, pp. 201-214
-
-
Spreng, R.1
Mckoy, J.2
-
87
-
-
85086534202
-
The concept of opportunity sets as a methodological framework for the analysis of selling tourism places: The Industry view
-
G. Ashworth, & B. Goodall (Eds.), London: Routledge
-
Stabler, M. (1990). The concept of opportunity sets as a methodological framework for the analysis of selling tourism places: the Industry view. In G. Ashworth, & B. Goodall (Eds.), Marketing tourism places (pp.23-41). London: Routledge
-
(1990)
Marketing tourism places
, pp. 23-41
-
-
Stabler, M.1
-
89
-
-
0038007794
-
A conceptualization of relationships between Service quality and visitor satisfaction, and their links to destination selection
-
Tian-Cole, S. & Crompton, J. L. (2003). A conceptualization of relationships between Service quality and visitor satisfaction, and their links to destination selection. Leisure studies, Vol. 22, pp. 65-80.
-
(2003)
Leisure studies
, vol.22
, pp. 65-80
-
-
Tian-Cole, S.1
Crompton, J.L.2
-
90
-
-
0002271779
-
Models of consumer satisfaction formation: An extension
-
Tse, D. K. & Wilton, P. C. (1988). Models of consumer satisfaction formation: An extension. Journal of Marketing Research, Vol. 25, pp. 204-212.
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
-
91
-
-
0025660257
-
Attitude determinants in tourism destination choice
-
Um, S. & Crompton, J. L. (1990). Attitude determinants in tourism destination choice. Annals of Tourism Research, Vol. 17, pp. 432-448.
-
(1990)
Annals of Tourism Research
, vol.17
, pp. 432-448
-
-
Um, S.1
Crompton, J.L.2
-
92
-
-
0026497821
-
Tourism cognitive mapping of unfamiliar environments
-
Walmsley, D. J. & Jenkins, J. M. (1992). Tourism cognitive mapping of unfamiliar environments. Annals of Tourism Research, Vol. 19, No. 2, pp. 268-286.
-
(1992)
Annals of Tourism Research
, vol.19
, Issue.2
, pp. 268-286
-
-
Walmsley, D.J.1
Jenkins, J.M.2
-
93
-
-
84990397364
-
Evaluative image and tourism: The use of personal constructs to describe the structure of destination images
-
Walmsley, D. J. & Young, M. (1998). Evaluative image and tourism: The use of personal constructs to describe the structure of destination images. Journal of Travel Research, Vol. 36, No. 3, pp. 65-69.
-
(1998)
Journal of Travel Research
, vol.36
, Issue.3
, pp. 65-69
-
-
Walmsley, D.J.1
Young, M.2
-
94
-
-
0024804466
-
Linking service quality, customer satisfaction and behavioural intention
-
Woodside, A., Frey, L. & Daly, R. (1989). Linking service quality, customer satisfaction and behavioural intention. Journal of Health Care Marketing, Vol. 9, pp. 5-17.
-
(1989)
Journal of Health Care Marketing
, vol.9
, pp. 5-17
-
-
Woodside, A.1
Frey, L.2
Daly, R.3
-
95
-
-
0024571922
-
A general model of traveller destination choice
-
Woodside, A. G. & Lysonski, S. (1989). A general model of traveller destination choice. Journal of Travel Research, Vol. 27, pp. 8-14.
-
(1989)
Journal of Travel Research
, vol.27
, pp. 8-14
-
-
Woodside, A.G.1
Lysonski, S.2
-
96
-
-
23044518118
-
Service quality, Profitability, and the economic worth of customers: What we know and what we need to learn
-
Zeithmal, V. A. (2000). Service quality, Profitability, and the economic worth of customers: what we know and what we need to learn. Journal of the Academy of Marketing Science, Vol. 28, No. 1, pp. 67-85.
-
(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.1
, pp. 67-85
-
-
Zeithmal, V.A.1
-
97
-
-
0030548125
-
The behavioural consequences of service quality
-
Zeithmal, V. A., Berry, L. L. & Parasuraman, A. (1996). The behavioural consequences of service quality. Journal of Marketing, Vol. 60, No. 2, pp. 31-46.
-
(1996)
Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Zeithmal, V.A.1
Berry, L.L.2
Parasuraman, A.3
|