Wooden's pyramid: Building a hierarchy of skills for successful communication

Medical Teacher

Volumn 33, Issue 1, 2011, Pages 39-43

  Epner, Daniel E ^a   Baile, Walter F ^a  

^a UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; DOCTOR PATIENT RELATION; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL EDUCATION; PROFESSIONAL COMPETENCE; STANDARD;

COMMUNICATION; EDUCATION, MEDICAL; HUMANS; PHYSICIAN-PATIENT RELATIONS; PROFESSIONAL COMPETENCE;

EID: 78650798908     PISSN: 0142159X     EISSN: 1466187X     Source Type: Journal    
DOI: 10.3109/0142159X.2010.530316     Document Type: Article

References (40)

1. Back A, Arnold RM, Baile W, Fryer-Edwards K, Tulsky JA. 2002. A framework for enhanced doctor-patient communication: Oncotalk learning modules. Unpublished work.
2. Back AL, Arnold RM, Quill TE. 2003. Hope for the best, and prepare for the worst. Ann Intern Med 138(5):439-443.
3. Baile WF, Buckman R, Lenzi R, Glober G, Beale EA, Kudelka AP. 2000. SPIKES-A six-step protocol for delivering bad news: Application to the patient with cancer. Oncologist 5(4):302-311.
4. Baile WF, Buckman R, Schapira L, Parker PA. 2006. Breaking bad news: More than just guidelines. J Clin Oncol 24(19):3217-3218.
5. Barbour, A. 1999. Making contact or making sense: Functional and dysfunctional ways of relating.
6. Bendapudi NM, Berry LL, Frey KA, Parish JT, Rayburn WL. 2006. Patients' perspectives on ideal physician behaviors. Mayo Clin Proc 81(3):338-344.
7. Bianchi MT. 2008. Desiderata or dogma: What the evidence reveals about physician attire. J Gen Intern Med 23(5):641-643.
8. Blumhagen DW. 1979. The doctor's white coat: The image of the physician in modern America. Ann Intern Med 91(1):111-116.
9. Bryan CS. 2006. "Aequanimitas" redux: William Osler on detached concern versus humanistic empathy. Perspect Biol Med 49(3):384-392.
10. Buckman R, Baile W. 2002. A practical guide to communication skills in cancer care. Toronto, Ontario: Cinemedic Productions.
11. Buckman R, Baile W. 2005. Breaking bad news: How strategies can help. The University of Texas MD Anderson Cancer Center. Mini-course in communication skills for clinical oncology. Video recording.
12. Buckman R, Baile W. 2007. Truth telling: Yes, but how? J Clin Oncol 25(21):3181.
13. Clayton JM, Hancock K, Parker S, Butow PN, Walder S, Carrick S, Currow D, Ghersi D, Glare P, Hagerty R, et al. 2008. Sustaining hope when communicating with terminally ill patients and their families: A systematic review. Psychooncology 17(7):641-659.
14. Curtis JR, Patrick DL, Shannon SE, Treece PD, Engelberg RA, Rubenfeld GD. 2001. The family conference as a focus to improve communication about end-of-life care in the intensive care unit: Opportunities for improvement. Crit Care Med 29(Suppl 2):N26-N33.
15. Davis TC, Williams MV, Marin E, Parker RM, Glass J. 2002. Health literacy and cancer communication. CA Cancer J Clin 52(3):134-149.
16. Dunn SM, Patterson PU, Butow PN, Smartt HH, McCarthy WH, Tattersall MH. 1993. Cancer by another name: A randomized trial of the effects of euphemism and uncertainty in communicating with cancer patients. J Clin Oncol 11(5):989-996.
17. Epstein RM. 1999. Mindful practice. JAMA 282(9):833-839.
18. Epstein RM, Street Jr RL. 2007. Patient-centered communication in cancer care: Promoting healing and reducing suffering. Bethesda, MD: National Cancer Institute.
19. Goldstein NE, Back AL, Morrison RS. 2008. Titrating guidance: A model to guide physicians in assisting patients and family members who are facing complex decisions. Arch Intern Med 168(16):1733-1739.
20. Hagerty RG, Butow PN, Ellis PM, Lobb EA, Pendlebury SC, Leighl N, MacLeod C, Tattersall MH. 2005. Communicating with realism and hope: Incurable cancer patients' views on the disclosure of prognosis. J Clin Oncol 23(6):1278-1288.
21. Haidet P. 2007. Jazz and the 'art' of medicine: Improvisation in the medical encounter. Ann Fam Med 5(2):164-169.
22. Haidet P, Paterniti DA. 2003. "Building" a history rather than "taking" one: A perspective on information sharing during the medical interview. Arch Intern Med 163(10):1134-1140.
23. Kurtz S, Silverman J, Draper J. 2005. Teaching and learning communication skills in medicine. 2nd ed. Abingdon, Oxon, UK: Radcliffe Publishing.
24. Larson EB, Yao X. 2005. Clinical empathy as emotional labor in the patient-physician relationship. JAMA 293(9):1100-1106.
25. Lilly CM, Daly BJ. 2007. The healing power of listening in the ICU. N Engl J Med 356(5):513-515.
26. Makoul G. 2001a. Essential elements of communication in medical encounters: The Kalamazoo consensus statement. Acad Med 76(4):390-393.
27. Makoul G. 2001b. The SEGUE framework for teaching and assessing communication skills. Patient Educ Couns 45(1):23-34.
28. Maslow AH. 1970. Motivation and personality. 2nd ed. New York, NY: Harper & Row.
29. Morse DS, Edwardsen EA, Gordon HS. 2008. Missed opportunities for interval empathy in lung cancer communication. Arch Intern Med 168(17):1853-1858.
30. Platt FW. 1995. Conversation repair: Case studies in doctor-patient communication. 1st ed. Boston: Little, Brown and Company, Inc. Project of the ABIM Foundation, ACP-ASIM Foundation, and European Federation of Internal Medicine 2002. Medical professionalism in the new millennium: A physician charter. Ann Intern Med 136(3):243-246.
31. Rehman SU, Nietert PJ, Cope DW, Kilpatrick AO. 2005. What to wear today? Effect of doctor's attire on the trust and confidence of patients. Am J Med 118(11):1279-1286.
32. Rodin AE, Key JD. 1994. William Osler and Aequanimitas: An appraisal of his reactions to adversity. J R Soc Med 87(12):758-763.
33. Samora J, Saunders L, Larson RF. 1962. Knowledge about specific diseases in four selected samples. J Health Hum Behav 3:176-185.
34. Schei E. 2006. Doctoring as leadership: The power to heal. Perspect Biol Med 49:393-406. Baltimore: Johns Hopkins University Press. Serial (Book, Monograph).
35. Stark D, Kiely M, Smith A, Morley S, Selby P, House A. 2004. Reassurance and the anxious cancer patient. Br J Cancer 91(5):893-899.
36. Stetten Jr D. 1981. Coping with blindness. N Engl J Med 305(8):458-460.
37. Suchman AL. 2006. A new theoretical foundation for relationship-centered care: Complex responsive processes of relating. J Gen Intern Med 21(Suppl 1):S40-S44.
38. von Fragstein M, Silverman J, Cushing A, Quilligan S, Salisbury H, Wiskin C. 2008. UK consensus statement on the content of communication curricula in undergraduate medical education. Med Educ 42(11):1100-1107.
39. Von Roenn JH, von Gunten CF. 2003. Setting goals to maintain hope. J Clin Oncol 21(3):570-574.
40. Wooden J, Jamison S. 2005. Wooden on leadership. New York, NY: McGraw-Hill.