Oasis: A framework for linking notification delivery to the perceptual structure of goal-directed tasks

ACM Transactions on Computer-Human Interaction

Volumn 17, Issue 4, 2010, Pages

  Iqbal, Shamsi T ^a   Bailey, Brian P ^b  

^a MICROSOFT RESEARCH   (United States)

^b University of Illinois at Urbana Champaign   (United States)

Author keywords

Attention; Breakpoints; Interruption; Notification management systems

Indexed keywords

ATTENTION; BREAK-POINTS; DESKTOP COMPUTING; DETECTION MECHANISM; EXPLICIT KNOWLEDGE; IN-INTERRUPTION; INFORMATION SOURCES; INTERRUPTION; INTERRUPTION COSTS; MANAGEMENT POLICY; NOTIFICATION MANAGEMENT SYSTEMS; OFFLINE; ON THE FLIES; SCHEDULING POLICIES; STATISTICAL MODELS; SYSTEM FUNCTIONALITY; TASK STRUCTURE;

EQUIPMENT TESTING; MANAGEMENT; SCHEDULING;

COST REDUCTION;

EID: 78650744038     PISSN: 10730516     EISSN: 15577325     Source Type: Journal    
DOI: 10.1145/1879831.1879833     Document Type: Article

References (59)

1. ADAMCZYK, P. D. AND BAILEY, B. P. 2004. If not now when? The effects of interruptions at different moments within task execution. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 271-278.
2. BAILEY, B. P., ADAMCZYK, P. D., CHANG, T. Y., AND CHILSON, N. A. 2006. A framework for specifying and monitoring user tasks. J. Comput. Hum. Behav. 22, 4, 685-708.
3. BAILEY, B. P. AND IQBAL, S. T. 2008. Understanding changes in mental workload during execution of goal-directed tasks and its application for interruption management. ACM Trans. Comput. Hum. Interac. 14, 4, 1-28.
4. BAILEY, B. P. AND KONSTAN, J. A. 2006. On the need for attention aware systems: Measuring effects of interruption on task performance, error rate, and affective state. J. Comput. Hum. Behav. 22, 4, 709-732.
5. BEGOLE, J. B.,MATSAKIS, N. E., AND TANG, J. C. 2004. Lilsys: Sensing unavailability. In Proceedings of the ACM Conference on Computer Supported Cooperative Work. 511-514.
6. CZERWINSKI, M., CUTRELL, E., AND HORVITZ, E. 2000a. Instant messaging and interruption: Influence of task type on performance. In Proceedings of the Annual Conference of the Human Factors and Ergonomics Society of Australia (OZCHI). C. Paris, N. Ozkan, S. Howard, and S. Lu, Eds., 356-361.
7. CZERWINSKI, M., CUTRELL, E., AND HORVITZ, E. 2000b. Instant messaging: Effects of relevance and timing. In Proceedings of HCI: People and Computers XIV. S. Turner and P. Turner, Eds., British Computer Society, 71-76.
8. CZERWINSKI, M. AND HORVITZ, E. 2002. Memory for daily computing events. In Proceedings of HCI: People and Computers XVI. F. Culwin, Ed.
9. DABBISH, L. AND KRAUT, R. E. 2004. Controlling interruptions: Awareness displays and social motivation for coordination. In Proceedings of the ACM Conference on Computer Supported Cooperative Work. 182-191.
10. DEMARCO, T. AND LISTER, T. 1999. Peopleware: Productive Projects and Teams 2nd Ed. Dorset House Publishing Company, New York.
11. DEY, A. K. AND ABOWD, G. D. 2000. CybreMinder: A context-aware system for supporting reminders. In Proceedings of 2nd International Symposium on Handheld and Ubiquitous Computing. 172-186.
12. DISMUKES, K., YOUNG, G., AND SUMWALT, R. 1998. Cockpit interruptions and distractions. ASRS Directline 10.
13. DRAGUNOV, A. N., DIETTERICH, T. G., JOHNSRUDE, K., MCLAUGHLIN, M., LI, L., AND HERLOCKER, J. L. 2005. TaskTracer: A desktop environment to support multi-tasking knowledge workers. In Proceedings of the International Conference on Intelligent User Interfaces. 75-82.
14. FOGARTY, J. AND HUDSON, S. E. 2007. Toolkit support for developing and deploying sensor-based statistical models of human situations. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM Press, 135-144
15. FOGARTY, J., KO, A. J., AUNG, H. H., GOLDEN, E., TANG, K. P., AND HUDSON, S. E. 2005. Examining task engagement in sensor-based statistical models of human interruptibility. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 331-340.
16. FOGARTY, J., LAI, J., AND CHRISTENSEN, J. 2004. Presence versus availability: The design and evaluation of a context-aware communication client. Int. J. Hum. Comp. Studies, 61, 3, 299-317.
17. GILLIE, T. AND BROADBENT, D. 1989. What makes interruptions disruptive? A study of length, similarity, and complexity. Psych. Rese. 50, 243-250.
18. GLUCK, J., BUNT, A., AND MCGRENERE, J. 2007. Matching attentional draw with utility in interruption. In Proceedings of the ACM Conference on Human Factors in Computing Systems. ACM Press, 41-50
19. GONZALEZ, V. M. AND MARK, G. 2004. "Constant, constant, multi-tasking craziness": managing multiple working spheres. In Proceedings of the ACMConference on Human Factors in Computing Systems. 113-120.
20. HO, J. AND INTILLE, S. S. 2005. Using context-aware computing to reduce the perceived burden of interruptions from mobile devices. In Proceedings of the ACM Conference on Human Factors in Computing Systems. ACM Press, 909-918
21. HORVITZ, E. 1999. Principles of mixed-initiative user interfaces. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 159-166.
22. HORVITZ, E., APACIBLE, J., AND SUBRAMANI, M. 2005. Balancing awareness and interruption: Investigation of notification deferral policies. In Proceedings of the 10th User Modeling International Conference. L. Ardissono, P. Brna, and A. Mitrovic, Eds., Springer, 433-437.
23. HORVITZ, E., JACOBS, A., AND HOVEL, D. 1999. Attention-sensitive alerting. In Proceedings of the Conference on Uncertainty in Artificial Intelligence. 305-313.
24. HORVITZ, E., KADIE, C. M., PAEK, T., AND HOVEL, D. 2003. Models of attention in computing and communications: From principles to applications. Comm. ACM, 52-59.
25. HORVITZ, E., KOCH, P., KADIE, C. M., AND JACOBS, A. 2002. Coordinate: Probabilistic forecasting of presence and availability. In Proceedings of the 18th Conference on Uncertainty and Artificial Intelligence. Morgan-Kaufmann, 224-233.
26. IQBAL, S. T. 2008. A framework for intelligent notificationmanagement inmultitasking domains. Ph.D. Thesis. Department of Computer Science, University of Illinois at Urbana-Champaign.
27. IQBAL, S. T. AND BAILEY, B. P. 2005. Investigating the effectiveness of mental workload as a predictor of opportune moments for interruption. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 1489-1492.
28. IQBAL, S. T. AND BAILEY, B. P. 2006. Leveraging characteristics of task structure to predict costs of interruption. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 741-750.
29. IQBAL, S. T. AND BAILEY, B. P. 2007. Understanding and developing models for detecting and differentiating breakpoints during interactive tasks. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 697-706.
30. IQBAL, S. T. AND BAILEY, B. P. 2008. Effects of intelligent notification management on users and their tasks. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 93-102.
31. IQBAL, S. T. AND HORVITZ, E. 2007. Disruption and recovery of computing tasks: Field study, analysis and directions. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 677-686.
32. IQBAL, S. T. AND HORVITZ, E. 2010. Notification and awareness: A field study of alert usage and preferences. In Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW). ACM, 27-30.
33. JACKSON, T. W.,DAWSON, R. J., ANDWILSON, D. 2001. The cost of email interruption. J. Syst. Inform. Technol. 5, 1, 81-92.
34. KREIFELDT, J. G. ANDMCCARTHY,M. E. 1981. Interruption as a test of the user-computer interface. In Proceedings of the 17th Annual Conference on Manual Control. Jet Propulsion Laboratory, California Institute of Technology, JPL Publication 81-95, 655-667.
35. LATORELLA, K. A. 1998. Effects of modality on interrupted flight deck performance: Implications for data link. In Proceedings of the 42nd Annual Meeting of the Human Factors and Ergonomics Society. 87-91.
36. LATORELLA, K. A. 1999. Investigating interruptions: Implications for flightdeck performance. National Aviation and Space Administration, Washington, DC.
37. LEE, J. D., HOFFMAN, J. D., AND HAYES, E. 2004. Collision warning design to mitigate driver distraction. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 65-72.
38. MAES, P. 1994. Agents that reduce work and information overload. Comm. ACM 37, 7, 30-40.
39. MAGLIO, P. AND CAMPBELL, C. S. 2000. Tradeoffs in displaying peripheral information. In Proceedings of the ACM Conference on Human Factors in Computing Systems. 241-248.
40. MARX, M. AND SCHMANDT, C. 1996. CLUES: Dynmic prsonalized message filtering. In Proceedings of the ACM Conference on Computer Supported Cooperative work.
41. MCCRICKARD, D. S., CATRAMBONE, R., CHEWAR, C. M., AND STASKO, J. T. 2003. Establishing tradeoffs that leverage attention for utility: Empirically evaluating information display in notification systems. Int. J. Hum.-Comput. Studies 58, 5, 547-582.
42. MCFARLANE, D. C. 1999. Coordinating the interruption of people in human-computer interaction. In Proceedings of the IFIP TC.13 International Conference on Human-Computer Interaction. 295-303.
43. MCFARLANE, D. C. AND LATORELLA, K. A. 2002. The scope and importance of human interruption in HCI design. Hum.-Comput. Interact. 17, 1, 1-61.
44. MIYATA, Y. AND NORMAN, D. A. 1986. Psychological issues in support of multiple activities. In User Centered System Design: New Perspectives on Human-Computer Interaction, D. A. Norman and S. W. Draper Eds., Lawrence Erlbaum Associates, Hillsdale, NJ, 265-284.
45. MONK, C. A., BOEHM-DAVIS, D. A., AND TRAFTON, J. G. 2002. The attentional costs of interrupting task performance at various stages. In Proceedings of theHuman Factors and Ergonomics Society 46th Annual Meeting.
46. NAGEL, K. S., HUDSON, J. M., AND ABOWD, G. D. 2004. Predictors of availability in home life context-mediated communication. In Proceedings of the ACM Conference on Computer Supported Cooperative Work. ACM Press, 497-506.
47. NAVON, D. AND GOPHER, D. 1979. On the economy of the human processing system: A model of multiple capacity. Psych. Rev. 86, 254-255.
48. NEWTSON, D. 1973. Attribution and the unit of perception of ongoing behavior. J. Person. Soc. Psych. 28, 1, 28-38.
49. NEWTSON, D. AND ENGQUIST, G. 1976. The perceptual organization of ongoing behavior. J. Experi. Soc. Psych. 12, 436-450.
50. SPEIER, C., VALACICH, J. S., AND VESSEY, I. 1999. The influence of task interruption on individual decision making: An information overload perspective. Decis. Sci. 30, 2, 337-360.
51. STANTON, N. 1994. Human Factors in Alarm Design. Taylor and Francis, London, UK.
52. TANG, J. C., YANKELOVICH, N., BEGOLE, J., KLEEK, M. V., LI, F., AND BHALODIA, J. 2001. ConNexus to awarenex: Extending awareness to mobile users. In Proceedings of the ACM Conference on Human Factors in Computing Systems. ACM Press, 221-228.
53. VAN DANTZICH, M., ROBBINS, D., HORVITZ, E., AND CZERWINSKI, M. 2002. Scope: Providing awareness of multiple notifications at a glance. In Proceedings of the Conference on Advanced Visual Interfaces.
54. VOIDA, S. AND MYNATT, E. D. 2009. It feels better than filing: Everyday work experiences in an activity-based computing system. In Proceedings of the 27th International Conference on Human factors in Computing Systems. ACM.
55. WICKENS, C. D. 2002. Multiple resources and performance prediction. Theo. Issues Ergon. Sci. 3, 2, 159-177.
56. WITTEN, I. H. AND FRANK, E. 2005. Data Mining: Practical Machine Learning Tools and Techniques. Morgan Kaufmann, San Francisco, CA.
57. ZACKS, J.,TVERSKY, B., AND IYER, G. 2001. Perceiving, remembering, and communicating structure in events. J. Exper. Psych. Gen. 130, 1, 29-58.
58. ZACKS, J. M. AND TVERSKY, B. 2001. Event structure in perception and conception. Psych. Bull. 127, 3-21.
59. ZIJLSTRA, F. R. H., ROE, R. A., LEONORA, A. B., AND KREDIET, I. 1999. Temporal factors in mental work: Effects of interrupted activities. J. Occup. Organiz. Psych. 72, 163-185.