Usability evaluation of voiceprint authentication in automated telephone banking: Sentences versus digits

Interacting with Computers

Volumn 23, Issue 1, 2011, Pages 57-69

  Gunson, Nancie ^a   Marshall, Diarmid ^a   McInnes, Fergus ^a   Jack, Mervyn ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

Author keywords

authentication; biometrics; dialogue design; usability; verification; Voiceprint

Indexed keywords

BANKING; BIOMETRICS; SALES; TELEPHONE SETS; USABILITY ENGINEERING; VERIFICATION;

CONTROLLED EXPERIMENT; CUSTOMER ACCEPTANCE; DIALOGUE DESIGN; TELEPHONE BANKING; TELEPHONE NUMBERS; USABILITY; USABILITY EVALUATION; VOICEPRINT;

AUTHENTICATION;

EID: 78650267408     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2010.10.001     Document Type: Article

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