The relationship of organizational citizenship behavior with job satisfaction, turnover intent, life satisfaction, and burnout among correctional staff

Criminal Justice Studies

Volumn 23, Issue 4, 2010, Pages 361-380

  Lambert, Eric G ^a  

^a WAYNE STATE UNIVERSITY   (United States)

Author keywords

Correctional staff; Job burnout; Job satisfaction; Life satisfaction; Organizational citizenship behaviors; Turnover intent

Indexed keywords

EID: 78449292196     PISSN: 1478601X     EISSN: 14786028     Source Type: Journal    
DOI: 10.1080/1478601X.2010.516533     Document Type: Article

References (72)

1. Archambeault, W., & Archambeault, B. (1982). Correctional supervisory management: Principles of organization, policy, and law. Englewood Cliffs, NJ: Prentice Hall.
2. Armstrong, G., & Griffin, M. (2004). Does the job matter? Comparing correlates of stress among treatment and correctional staff in prisons. Journal of Criminal Justice, 32, 577-592.
3. Bachrach, D., & Jex, S. (2000). Organizational citizenship behavior and mood: An experimental test of perceived job breadth. Journal of Applied Social Psychology, 30, 641-663.
4. Bateman, T., & Organ, D. (1983). Job satisfaction and the good solider: The relationship between affect and employee citizenship. Academy of Management Journal, 26, 587-595.
5. Blakely, C., & Bumphus, V. (2004). Private and public sector prisons - A comparison of select characteristics. Federal Probation, 68(1), 49-55.
6. Blakely, G., Andrews, M., & Moorman, R. (2005). The moderating effects of equity sensitivity on the relationship between organizational justice and organizational citizenship behaviors. Journal of Business and Psychology, 20, 259-273.
7. Bragger, J., Rodriguez-Srednicki, O., Kutcher, E., Indovino, L., & Rosner, E. (2005). Workfamily conflict, work-family culture, and organizational citizenship behavior among teachers. Journal of Business and Psychology, 20, 303-324.
8. Brayfield, A., & Rothe, H. (1951). An index of job satisfaction. Journal of Applied Psychology, 35, 307-311.
9. Brough, P., & Williams, J. (2007). Managing occupational stress in a high-risk industry: Measuring the job demands of correctional officers. Criminal Justice and Behavior, 34, 555-567.
10. Camp, S. (1994). Assessing the effects of organizational commitment and job satisfaction on turnover: An event history approach. The Prison Journal, 74, 279-305.
11. Camp, S., & Lambert, E. (2005). The influence of organizational incentives on absenteeism: Sick leave use among correctional workers. Criminal Justice Policy Review, 17, 144-172.
12. Carlson, J., & Thomas, G. (2006). Burnout among prison caseworkers and corrections officers. Journal of Offender Rehabilitation, 43(3), 19-34.
13. Clegg, S., & Dunkerley, D. (1980). Organization, class, and control. London: Routledge and Kegan Paul.
14. Cranny, C., Smith, P., & Stone, E. (1992). Job satisfaction: How people feel about their jobs and how it affects their performance. New York, NY: Lexington Books.
15. Culliver, C., Sigler, R., & McNeely, B. (1991). Examining prosocial organizational behavior among correctional officers. International Journal of Comparative and Applied Criminal Justice, 15, 277-284.
16. Dalal, R. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241-1255.
17. Demerouti, E., Bakkar, A., & Schaufeli, W. (2005). Spillover and crossover of exhaustion and life satisfaction among dual-earner parents. Journal of Vocational Behavior, 67, 266-289.
18. Donavan, D., Brown, T., & Mowen, J. (2004). Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors. Journal of Marketing, 68, 128-146.
19. Donovan, N., & Halpern, D. (2002). Life satisfaction: The state of knowledge and implications for government. London: Strategy Unit.
20. Drory, A., & Shamir, B. (1988). Effects of organizational and life variables on job satisfaction and burnout. Group and Organization Studies, 13, 441-455.
21. Garland, B. (2004). The impact of administrative support on prison treatment staff burnout: An exploratory study. The Prison Journal, 84, 452-471.
22. Garner, B., Knight, K., & Simpson, D. (2007). Burnout among corrections-based drug treatment staff: Impact of individual and organizational factors. International Journal of Offender Therapy and Comparative Criminology, 51, 510-522.
23. Griffin, M., Hogan, N., Lambert, E., Tucker-Gail, K., & Baker, D. (2009). Job involvement, job stress, job satisfaction, and organizational commitment and burnout of correctional staff. Criminal Justice and Behavior [Online version]. Retrieved December 14, 2009, from http://cjb.sagepub.com/cgi/rapidpdf/0093854809351682v1
24. Hart, P. (1999). Predicting employee life satisfaction: A coherent model of personality, work and nonwork experiences, and domain satisfactions. Journal of Applied Psychology, 84, 564-584.
25. Hopkins, A. (1983). Work and job satisfaction in the public sectors. Totowa, NJ: Rowman and Allonheld.
26. Kantak, D., Futrell, C., & Sager, J. (1992). Job satisfaction and life satisfaction in a sales force. Journal of Personal Selling and Sales Management, 12, 1-7.
27. Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9, 131-133.
28. Keinan, G., & Malach-Pines, A. (2007). Stress and burnout among prison personnel: Sources, outcomes, and intervention strategies. Criminal Justice and Behavior, 34, 380-398.
29. Kemery, E., Bedeian, A., & Zacur, S. (1996). Expectancy-based job cognitions and job affect as predictors of organizational citizenship behaviors. Journal of Applied Social Psychology, 26, 635-651.
30. Kohan, A., & Mazmanian, D. (2003). Police work, burnout, and pro-organizational behavior: A consideration of daily work experiences. Criminal Justice and Behavior, 30, 559-583.
31. Konovsky, M., & Organ, D. (1996). Dispositional and contextual determinants of organizational citizenship. Journal of Organizational Behavior, 17, 253-266.
32. Lambert, E., & Hogan, N. (2009). The importance of job satisfaction and organizational commitment in shaping turnover intent: A test of a causal model. Criminal Justice Review, 34, 96-118.
33. Lambert, E., Hogan, N., & Barton, S. (2002). Satisfied correctional staff: A review of the literature on the antecedents and consequences of correctional staff job satisfaction. Criminal Justice and Behavior, 29, 115-143.
34. Lambert, E., Hogan, N., & Griffin, M. (2008). Being the good soldier: Organizational citizenship behavior and commitment among correctional staff. Criminal Justice and Behavior, 35, 56-68.
35. Lambert, E., Hogan, H., Paoline, E., & Baker, D. (2005). The good life: The impact of job satisfaction and occupational stressors on correctional staff life satisfaction - An exploratory study. Journal of Crime and Justice, 18, 1-26.
36. Lee, R., & Ashford, B. (1996). A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology, 81, 123-133.
37. Leiter, M. (1993). Burnout as a development process: Consideration of models. In W. Schaufeli, C. Maslach, & T. Marek (Eds.), Professional burnout: Recent developments in theory and research (pp. 237-250). Washington, DC: Taylor & Francis.
38. Maslach, C. (1978). Job burnout: How people cope. Public Welfare, 36, 56-58.
39. Maslach, C. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice Hall.
40. Maslach, C. (2003). Job burnout: New directions in research and intervention. Current Directions in Psychological Science, 12, 189-192.
41. Maslach, C., & Jackson, S. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2, 99-113.
42. Maslach, C., & Jackson, S. (1984). Burnout in organizational settings. In S. Oskamp (Ed.), Applied social psychology annual 5 (pp. 135-153). Beverly Hills, CA: Sage.
43. Maslach, C., Schaufeli, W., & Leiter, M. (2001). Job burnout. Annual Reviews of Psychology, 52, 397-422.
44. McShane, M., & Williams, F. (1993). The management of correctional institutions. New York, NY: Garland.
45. Mitchell, O., MacKenzie, D., Styve, G., & Gover, A. (2000). The impact of individual, organizational, and voluntary turnover among juvenile correctional staff members. Justice Quarterly, 17, 333-357.
46. Mobley, W., Griffeth, R., Hand, H., & Meglino, B. (1979). Review and conceptual analysis of the employee turnover process. Psychological Bulletin, 86, 493-522.
47. Mowday, R., Porter, L., & Steers, R. (1982). Employee-organization linkages: The psychology of commitment, absenteeism, and turnover. New York, NY: Academic Press.
48. Muchinsky, P. (1987). Psychology applied to work: An introduction to industrial and organizational psychology (2nd ed.). Chicago, IL: Dorsey Press.
49. Neveu, J.-P. (2007). Jailed resources: Conservation of resources theory as applied to burnout among prison guards. Journal of Organizational Behavior, 28, 21-42.
50. Organ, D. (1988). Organizational citizenship behavior: The good solider syndrome. Lexington, MA: Lexington Books.
51. Organ, D. (1997). Organizational citizenship behavior: It's construct clean-up time. Human Performance, 10, 85-97.
52. Organ, D., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.
53. Paoline, E., Lambert, E., & Hogan, N. (2006). A calm and happy keeper of the keys: The impact of ACA views, relations with coworkers, and policy views on the job stress and job satisfaction of jail staff. The Prison Journal, 8, 182-205.
54. Podsakoff, P., & MacKenzie, S. (1997). Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance, 10, 133-151.
55. Podsakoff, P., MacKenzie, S., Mooreman, R., & Fetter, R. (1990). Transformational leader behavior and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 1, 107-142.
56. Podsakoff, P., MacKenzie, S., Paine, J., & Bachrach, D. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563.
57. Price, J., & Mueller, C. (1986). Absenteeism and turnover among hospital employees. Greenwich, CT: JAI Press.
58. Quinn, R., & Staines, G. (1979). The 1977 quality of employment survey. Ann Arbor, MI: Institute for Social Research, University of Michigan.
59. Riordan, J. (2008). More than one in 100 adults are behind bars, Pew study finds. The Pew Charitable Trusts. Retrieved December 2, 2009, from http://www.pewtrusts.org/news_room_detail.aspx?id=35890
60. Sager, J., Griffeth, R., & Hom, P. (1998). A comparison of structural models representing turnover cognitions. Journal of Vocational Behavior, 53, 254-273.
61. Savicki, V., Cooley, E., & Gjesvold, J. (2003). Harassment as a predictor of job burnout in corrections officers. Criminal Justice and Behavior, 30, 602-619.
62. Schaufeli, W., & Peeters, M. (2000). Job stress and burnout among correctional officers: A literature review. International Journal of Stress Management, 7, 19-48.
63. Smith, C., Organ, D., & Near, J. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653-663.
64. Smith, P., Kendall, L., & Hulin, C. (1969). The measurement of satisfaction in work and retirement. Chicago, IL: Rand-McNally.
65. Somech, A., & Drach-Zahavy, A. (2004). Exploring organizational citizenship behavior from an organizational perspective: The relationship between organizational learning and organizational citizenship behavior. Journal of Occupational and Organizational Psychology, 77, 281-298.
66. Steiner, D., & Truxillo, D. (1989). An improved test of the disaggregation hypothesis of job and life satisfaction. Journal of Occupational Psychology, 62, 33-39.
67. Stohr, M., Self, R., & Lovrich, N. (1992). Staff turnover in new generation jails: An investigation of its causes and preventions. Journal of Criminal Justice, 20, 455-478.
68. Turnipseed, D., & Rassuli, A. (2005). Performance perceptions of organizational citizenship behaviors at work: A bi-level study among managers and employees. British Journal of Management, 16, 231-244.
69. Van Dyne, L., Graham, J., & Dienesch, R. (1994). Organizational citizenship behavior: Construct redefinition, operationalization, and validation. Academy of Management Journal, 37, 765-802.
70. Whitehead, J. (1989). Burnout in probation and corrections. New York, NY: Praeger.
71. Williams, L., & Anderson, S. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.
72. Wright, T. (1993). Correctional employee turnover: A longitudinal study. Journal of Criminal Justice, 21, 131-142.