Support for hospital patients and associated factors

Scandinavian Journal of Caring Sciences

Volumn 24, Issue 4, 2010, Pages 734-745

  Mattila, Elina ^a   Kaunonen, Marja ^b   Aalto, Pirjo ^a   Ollikainen, Jyrki ^b   Åstedt Kurki, Päivi ^b  

^a TAMPERE UNIVERSITY HOSPITAL   (Finland)

^b TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

Emotional support; Informational support; Organizational factors; Patients; Questionnaire

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; FEMALE; HOSPITAL PATIENT; HOSPITALIZATION; HUMAN; MALE; MIDDLE AGED; PSYCHOLOGICAL ASPECT; UNIVERSITY HOSPITAL;

ADOLESCENT; ADULT; AGED; FEMALE; HOSPITALIZATION; HOSPITALS, UNIVERSITY; HUMANS; INPATIENTS; MALE; MIDDLE AGED; YOUNG ADULT;

EID: 78349287335     PISSN: 02839318     EISSN: 14716712     Source Type: Journal    
DOI: 10.1111/j.1471-6712.2010.00771.x     Document Type: Article

References (78)

1. Hutchison C. Social support: factors to consider when designing studies that measure social support. J Adv Nurs 1999; 29: 1520-6.
2. Coleman EA, Tulman L, Samarel N, Wilmoth MC, Rickel L, Rickel M, Stewart CB. The effect of telephone social support and education on adaptation to breast cancer during the year following diagnosis. Oncol Nurs Forum 2005; 32: 822-9.
3. Mattioli JL, Repinski R, Chappy SL. The meaning of hope and social support in patients receiving chemotherapy. Oncol Nurs Forum 2008; 35: 822-9.
4. Spears J. Emotional support given by ward-based nurses to sarcoma patients. Eur J Oncol Nurs 2008; 12: 334-41.
5. Krishnasamy M. What do cancer patients identify as supportive and unsupportive behaviour of nurses? A pilot study Eur J Cancer Care 1996; 5: 103-10.
6. Walker A, Wilkes L, White K. How do patients perceive support from nurses? Prof Nurse 2000; 16: 902-4.
7. Jefferies H. Ovarian cancer patients: are their informational and emotional needs being met? J Clin Nurs 2002; 11: 41-47.
8. Majasaari H, Sarajärvi A, Koskinen H, Autere S, Paavilainen E. Patient's perceptions of emotional support and information provided to family members. AORN J 2005; 81: 1030-9.
9. Godino C, Jodar L, Duran A, Martinez I, Schiaffino A. Nursing education as an intervention to decrease fatique perception in oncology patients. Eur J Oncol Nurs 2006; 10: 150-5.
10. Kahn RL, Antonucci TC. Convoys over the life course: attachments, roles, and social support. In Life-Span Development and Behaviour (Baltes PB, Brim OB, eds), 1980, Academic Press, New York, 253-83.
11. Schaefer C, Coyne J, Lazarus R. The health-related functions of social support. J Behav Med 1981; 4: 381-406.
12. House JS, Kahn RL. Measures and concepts of social support. In Social Support and Health (Cohe S, Syme SL, eds), 1985, Academic Press, Orlando FL, 83-108.
13. Langford CPH, Bowsher J, Maloney JP, Lillis PP. Social support: a conceptual analysis. J Adv Nurs 1997; 25: 95-100.
14. Cobb S. Social support as a moderator of life stress. Psychosom Med 1976; 38: 300-14.
15. Komproe IH, Rijken M, Ros WJG, Winnubst JAM, Hart H. Available support and received support: different effects under stressful circumstances. J Soc Pers Relat 1997; 14: 59-78.
16. Mikkola L. Tuen merkitykset potilaan ja hoitajan vuorovaikutuksessa (Meanings of Social Support in Patient-Nurse Interaction). doctoral thesis. 2006, Jyväskylä Studies in Humanities 66, Jyväskylä (in Finnish).
17. Chan CWH, Molassiotis A, Yam BMC, Chan SJ, Lam CSW. Travelling through the cancer trajectory: social support perceived by women with gynecologic cancer in Hong Kong. Cancer Nurs 2001; 24: 387-94.
18. Chan CWH, Hon HC, Chien WT, Lopez V. Social support and coping in Chinese patients undergoing cancer surgery. Cancer Nurs 2004; 27: 230-6.
19. Fincham L, Copp G, Galdwell K, Jones L, Tookman A. Supportive care: experiences of cancer patients. Eur J Oncol Nurs 2005; 9: 258-68.
20. DePalma J. The consumer's perspective of quality health-care. Nurs Adm Q 2002; 26: 90-3.
21. Booth K, Beaver K, Kitchener H, O'Neill J, Farrell C. Women's experiences of information, psychological distress and worry after treatment for gynaecological cancer. Patient Educ Couns 2005; 56: 225-32.
22. Rantanen A, Kaunonen M, Åstedt-Kurki P, Tarkka M-T. Coronary artery bypass grafting: social support for patients and their significant others. J Clin Nurs 2004; 13: 158-66.
23. Barry LC, Kasl SV, Lichtman J, Vaccarino V, Krumholz HM. Social support and change in health-related quality of life 6-months after coronary artery bypass grafting. J Psychosom Res 2006; 60: 185-93.
24. Vivar CG, McQueen A. Informational and emotional needs of long-term survivors of breast cancer. J Adv Nurs 2005; 51: 520-8.
25. Voogt E, Van Leeuwen A, Visser A, Van Der Heide A, Van Der Maas P. Information needs of patients with incurable cancer. Support Care Cancer 2005; 13: 943-8.
26. Hanssen TA, Nordrehaug JE, Hanestad BR. A qualitative study of the information needs acute myocardial infarction patients, and their preferences for follow-up contact after discharge. Eur J Cardiovasc Nurs 2005; 4: 37-44.
27. Berterö C. Types and sources of social support for people afflicted with cancer. Nurs Health Sci 2000; 2: 93-101.
28. Buetow S, Coster G. Do general practice patients with heart failure understand its nature and seriousness, and want improved information? Patient Educ Couns 2001; 45: 181-5.
29. Krohne HW, Slangen KE. Influence of Social Support on adaptation to surgery. Health Psychol 2005; 24: 101-5.
30. Dozier AM, Kitzman HJ, Ingersoll GL, Holmberg S, Schultz AW. Development of an instrument to measure patient perception of the quality of nursing care. Res Nurs Health 2001; 24: 506-17.
31. Shippy RA, Karpiak SE. Perceptions of support among older adults with HIV. Res Aging 2005; 27: 290-306.
32. Nguyen TPL, Briancon S, Empereur F, Guillemin F. Factors determining inpatient satisfaction with care. Soc Sci Med 2002; 54: 493-504.
33. Rogers A, Karlsen S, Addington-Hall J. "All the services were excellent. It is when the human element comes in that things go wrong": dissatisfaction with hospital care in the last year of life. J Adv Nurs 2000; 31: 768-74.
34. Atree M. Patients' and relatives' experiences and perceptions of "good" and "not so good" quality of care. J Adv Nurs 2001; 33: 456-66.
35. Suhonen R, Välimäki M, Katajisto J, Leino-Kilpi H. Patient characteristics in relation to perceptions of how individualized care is delivered-research into the sensitivity of the Individualized Care Scale. J Prof Nurs 2006; 22: 253-61.
36. Steginga SK, Occhipinti S, Dunn J, Gardiner RA, Heathcote P, Yaxley J. The supportive care needs of men with prostate cancer. Psychooncology 2001; 10: 66-75.
37. Taskila T, Lindbohm ML, Martikainen R, Lehto US, Hakanen J, Hietanen P. Cancer survivors' received and needed social support from their work place and the occupational health services. Support Care Cancer 2006; 14: 427-35.
38. Aalto P, Karhe L, Koivisto A-M, Välimäki M. The connection between personnel resources with work loading and patient satisfaction on in-patient wards. J Nurs Manag 2009; 17: 135-42.
39. Larsson BW. Patients' views on quality care: age effects and identification of patients profiles. J Clin Nurs 1999; 8: 693-700.
40. Nelson JE, Kinjo K, Meier DE, Ahmed K, Morrison RS. When critical illness becomes chronic: information needs of patients and families. J Crit Care 2005; 20: 79-89.
41. Kramer M, Schmalenberg C. Staff nurses identify essentials of magnetism. In Magnet Hospitals Revisited: Attraction and Retention of Professional Nurses (McClure ML, Hinshaw AS, eds.), 4th edn., 2002, American Nurses Association, Silver Spring, Washington DC, 25-59.
42. Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout and job dissatisfaction. JAMA 2002; 288: 1987-93.
43. Needleman J, Buerhaus P, Mattke S, Stewart M, Zelevinsky K. Nurse-staffing levels and the quality of care in hospitals. N Engl J Med 2002; 346: 1715-22.
44. Lang TA, Hodge M, Olson V, Romano PS, Kravitz RL. Nurse-patient ratios: a systematic review on the effects of nurse staffing on patient, nurse employee, and hospital outcomes. J Nurs Adm 2004; 34: 326-37.
45. Seago JA, Williamson A, Atwood C. Longitudinal analyses of nurse staffing and patient outcomes: more about failure to rescue. J Nurs Adm 2006; 36: 13-21.
46. Stone PW, Mooney-Kane C, Larson EL, Horan T, Glance LG, Zwanziger J, Dick AW. Nurse working conditions and patient safety outcomes. Med Care 2007; 45: 571-8.
47. Gotlieb JB. Understanding the effects of nurses on the process by which patients develop hospital satisfaction. Holist Nurs Pract 2002; 17: 49-60.
48. Bolton LB, Aydin CE, Donaldson N, Brown DS, Nelson MS, Harms D. Nurse staffing and patient perceptions of nursing care. J Nurs Adm 2003; 33: 607-14.
49. Tervo-Heikkinen T, Kvist T, Partanen P, Vehviläinen-Julkunen K, Aalto P. Patient satisfaction as a positive nursing outcome. J Nurs Care Qual 2008; 23: 58-65.
50. Suhonen R, Välimäki M, Katajisto J, Leino-Kilpi H. Hospitals' organizational variables and patients' perceptions of individualized nursing care in Finland. J Nurs Manag 2007; 15: 197-206.
51. Suurmeijer TP, Doeglas DM, Briançon S, Krijnen WP, Krol B, Sanderman R, Moum T, Bjelle A, Van Den Heuvel WJ. The measurement of social support in the European research on incapacitating diseases and social support: the development of the social support questionnaire for transactions (SSQT). Soc Sci Med 1995; 40: 1221-9.
52. Tarkka M-T, Paunonen M, Laippala P. Social support provided by public health nurses and the coping of first-time mothers with child care. Public Health Nurs 1999; 16: 114-9.
53. Toljamo M, Hentinen M. Adherence to self-care and social support. J Clin Nurs 2001; 10: 618-27.
54. Fyrand L, Moum T, Finset A, Glennås A. The impact of disability and disease duration on social support of women with rheumatoid arthritis. J Behav Med 2002; 25: 251-68.
55. Koivula M, Tarkka M-T, Tarkka M, Laippala P, Paunonen-Ilmonen M. Fear and in-hospital social support for coronary artery bypass grafting patients on the day before surgery. Int J Nurs Stud 2002; 39: 415-27.
56. Saito E, Sagawa Y, Kanagawa K. Social support as a predictor of health status among older adults living alone in Japan. Nurs Health Sci 2005; 7: 29-36.
57. Jacobsen SF. Evaluating instruments for use in clinical research. In Instruments for Clinical Health-Care Research (Frank-Stromborg M, Olsen SJ, eds.), 2nd edn., 1997, Jones and Bartlett Publishers, Boston, 3-19
58. Burns N, Grove SK. The Practice of Nursing Research: Conduct, Critique and Utilization, 5th edn. 2005, Elsevier Saunders, St. Louis, Missouri.
59. Blacker D, Endicott J. Psychometric properties: concepts of reliability and validity. In Handbook of Psychiatric Measures (Rush AJ, Pinchus HA, First MB, eds.), 2000, American Psychiatric Press, Inc, Washington DC, 7-14.
60. Nummenmaa L. Käyttäytymistieteiden tilastolliset menetelmät (Statistical Methods in the Behavioural Sciences). 2008, Tammi, Vammalan kirjapaino Oy, Vammala (in Finnish).
61. Munro BH. Statistical Methods for Health Care Research, 5th edn. 2005, Lippincott Williams & Wilkins, Philadelphia.
62. Polit DF, Beck CT. Nursing Research. Principles and Methods. 5th edn. 2004, Lippincott Williams & Wilkins, Philadelphia.
63. Musil CM, Jones SL, Warner CD. Structural equation modeling and its relationship to multiple regression and factor analysis. Res Nurs Health 1998; 21: 271-81.
64. Word Medical Association. Ethical Principles for Medical Research Involving Human Subjects. 2009, Available at: (last accessed 23 May 2009).
65. Parsaie FA, Golchin M, Asvadi I. A comparison of nurse and patient perceptions of chemotherapy treatment stressors. Cancer Nurs 2000; 23: 371-4.
66. Fung D, Cohen MM. Measuring patient satisfaction with anesthesia care: a review of current methodology. Anesth Analg 1998; 87: 1089-98.
67. Hätönen H, Kuosmanen L, Malkavaara H, Välimäki M. Mental health: patients' experiences of patient education during inpatient care. J Clin Nurs 2008; 17: 752-62.
68. McCaughan E, Thompson K. Information needs of cancer patients receiving chemotherapy at a day-case unit in Northern Ireland. J Clin Nurs 2000; 9: 851-8.
69. Wallberg B, Michelson H, Nystedt M, Bolund C, Degner LF, Wilking N. Information needs and preferences for participation in treatment decisions among Swedish breast cancer patients. Acta Oncol 2000; 39: 467-76.
70. Mattila E, Leino K, Paavilainen E, Åstedt-Kurki P. Nursing intervention studies on patients and family members: a systematic literature review. Scand J Caring Sci 2009; 23: 611-22.
71. Stewart DE, Wong F, Cheung AM, Dancey J, Meana M, Cameron JI, McAndrews MP, Bunston T, Murphy J, Rosen B. Information needs and decisional preferences among women with ovarian cancer. Gynecol Oncol 2000; 77: 357-61.
72. Mallinger JB, Griggs JJ, Shields CG. Patient-centered care and breast cancer survivors' satisfaction with information. Patient Educ Couns 2005; 57: 342-9.
73. Pinquart M, Höffken K, Silbereisen RK, Wedding U. Social support and survival in patients with acute myeloid leukaemia. Support Care Cancer 2007; 15: 81-87.
74. McGillis Hall L, Doran D, Pink GH. Nurse staffing models, nursing hours, and patient safety outcomes. J Nurs Adm 2004; 34: 41-5.
75. Cutrona CE, Cohen BB, Igram S. Contextual determinants of the perceived supportiveness of helping behaviours. J Soc Pers Relat 1990; 7: 553-62.
76. Partanen P. Hoitotyön henkilöstön mitoittaminen erikoissairaanhoidossa (Nurse Staffing in Acute Care Tertiary Hospitals), doctoral thesis. 2002, Kuopio University publications E. Social Sciences 99, Kuopio (in Finnish).
77. Han C-H, Connoly PM, Canham D. Measuring patient satisfaction as on outcome of nursing care at a teaching hospital of Southern Taiwan. J Nurs Care Qual 2003; 18: 143-50.
78. Kvist T. Hoidon laatu- potilaiden ja henkilöstön yhteinen asia? (Quality of Care- A Common Issue for Patients and Staff?). 2004, doctoral thesis. Kuopio University publications E. Social Sciences 111, Kuopio (in Finnish).