'All the services were excellent. It is when the human element comes in that things go wrong': Dissatisfaction with hospital care in the last year of life

Journal of Advanced Nursing

Volumn 31, Issue 4, 2000, Pages 768-774

  Rogers, Angie ^a   Karlsen, Saffron ^a   Addington Hall, Julia ^a  

^a KING'S COLLEGE LONDON   (United Kingdom)

Author keywords

Autonomy; Bureaucracy; Communication; Dignity; Dissatisfaction; Health service evaluation; Hospital and community services; Information; Medical education; Nurses; Palliative care; Patient satisfaction; Personal identity threat; Physicians

Indexed keywords

ARTICLE; DEATH AND EUTHANASIA; DEHUMANIZATION; EMPIRICAL APPROACH; HEALTH CARE QUALITY; HOSPITALIZATION; HUMAN; HUMAN RELATION; PALLIATIVE THERAPY; PATIENT SATISFACTION; PROFESSIONAL PATIENT RELATIONSHIP; QUESTIONNAIRE; STANDARD; UNITED KINGDOM;

DEATH AND EUTHANASIA; EMPIRICAL APPROACH; PROFESSIONAL PATIENT RELATIONSHIP;

DEHUMANIZATION; HOSPITALIZATION; HUMANS; INTERPERSONAL RELATIONS; LONDON; PALLIATIVE CARE; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; QUESTIONNAIRES;

EID: 0034169538     PISSN: 03092402     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2648.2000.01347.x     Document Type: Article

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