Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective

Journal of Service Management

Volumn 21, Issue 5, 2010, Pages 591-624

  Fischer, Thomas ^a   Gebauer, Heiko ^a   Gregory, Mike ^b   Ren, Guangjie ^b   Fleisch, Elgar ^a  

^a UNIVERSITY OF ST GALLEN   (Switzerland)

^b UNIVERSITY OF CAMBRIDGE   (United Kingdom)

Author keywords

Business development; Corporate strategy; Service levels

Indexed keywords

EID: 78149254843     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231011079066     Document Type: Article

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