Have(n’t) we been here before? Lessons from telephone reference

Reference Librarian

Volumn 41, Issue 85, 2004, Pages 1-17

  Kern, M Kathleen ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

Chat reference; Library history; Reference service; Service models; Telephone reference; Virtual reference

Indexed keywords

EID: 77958533523     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1300/J120v41n85_01     Document Type: Article

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