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Volumn 36, Issue 4, 2010, Pages 389-391

The influence of customer use of corporate websites: Corporate social responsibility, trust, and word-of-mouth communication

Author keywords

Corporate social responsibility; Trust; Website use; Word of mouth

Indexed keywords


EID: 77958152395     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2010.08.002     Document Type: Article
Times cited : (55)

References (6)
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    • Fombrun, C.J.1    Gardberg, N.A.2    Sever, J.M.3
  • 2
    • 84992831489 scopus 로고    scopus 로고
    • The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents
    • Harrison-Walker L.J. The measurement of word-of-mouth communication and an investigation of service quality and customer commitment as potential antecedents. Journal of Service Research 2001, 4(1):60-75.
    • (2001) Journal of Service Research , vol.4 , Issue.1 , pp. 60-75
    • Harrison-Walker, L.J.1
  • 3
    • 38749105854 scopus 로고    scopus 로고
    • Reliability and validity of organization-public relationship measurement and linkages among relationship indicators in a membership organization
    • Ki E.-J., Hon L.C. Reliability and validity of organization-public relationship measurement and linkages among relationship indicators in a membership organization. Journalism and Mass Communication Quarterly 2007, 84:419-438.
    • (2007) Journalism and Mass Communication Quarterly , vol.84 , pp. 419-438
    • Ki, E.-J.1    Hon, L.C.2
  • 4
    • 55749086380 scopus 로고    scopus 로고
    • Public relations' place in corporate social responsibility: Practitioners define their role
    • Kim S., Reber B.H. Public relations' place in corporate social responsibility: Practitioners define their role. Public Relations Review 2008, 34:337-342.
    • (2008) Public Relations Review , vol.34 , pp. 337-342
    • Kim, S.1    Reber, B.H.2
  • 5
    • 55749094332 scopus 로고    scopus 로고
    • Relationship building and the use of the Web sites: How Fortune 500 corporations use their Web sites to build relationships
    • Park H., Reber B.H. Relationship building and the use of the Web sites: How Fortune 500 corporations use their Web sites to build relationships. Public Relations Review 2008, 34:409-411.
    • (2008) Public Relations Review , vol.34 , pp. 409-411
    • Park, H.1    Reber, B.H.2
  • 6
    • 1342312200 scopus 로고    scopus 로고
    • The one number you need to grow
    • Reichheld F.F. The one number you need to grow. Harvard Business Review 2003, 81(12):46-54.
    • (2003) Harvard Business Review , vol.81 , Issue.12 , pp. 46-54
    • Reichheld, F.F.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.