Spirals of distrust vs spirals of trust in retail customer service: Consumers as victims or allies

Journal of Services Marketing

Volumn 24, Issue 6, 2010, Pages 458-467

  Friend, Lorraine A ^a   Costley, Carolyn L ^a   Brown, Charis ^b  

^a UNIVERSITY OF WAIKATO   (New Zealand)

^b Ministry of Pacific Island Affairs   (New Zealand)

Author keywords

Consumers; Customer service management; Retail trade; Shoplifting; Trust

Indexed keywords

EID: 77957320157     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041011072573     Document Type: Article

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