-
1
-
-
33746796961
-
An empirical assessment of the SERVQUAL scale
-
Babakus E, Bolter GW. 1992. An empirical assessment of the SERVQUAL scale. Journal of Business Research 24(3): 253-268.
-
(1992)
Journal of Business Research
, vol.24
, Issue.3
, pp. 253-268
-
-
Babakus, E.1
Bolter, G.W.2
-
3
-
-
85036372776
-
SERVQUAL: Review, critique, research agenda
-
Buttle F. 1996. SERVQUAL: review, critique, research agenda. European Journal of Marketing 30(1): 8-32.
-
(1996)
European Journal of Marketing
, vol.30
, Issue.1
, pp. 8-32
-
-
Buttle, F.1
-
4
-
-
0002596497
-
Consumer perceptions of service quality: an assessment of the SERVQUAL
-
Carman JM. 1990. Consumer perceptions of service quality: an assessment of the SERVQUAL. Journal of Retailing 66(1): 33-35.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-35
-
-
Carman, J.M.1
-
8
-
-
0002381637
-
Measuring service quality: a re-examination and extension
-
Cronin JJ, Taylor SA. 1992. Measuring service quality: a re-examination and extension. Journal of Marketing 56(3): 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
9
-
-
0007744069
-
SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality
-
Cronin JJ, Taylor SA. 1994. SERVPERF versus SERVQUAL: reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing 58(1): 125-131.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 125-131
-
-
Cronin, J.J.1
Taylor, S.A.2
-
12
-
-
0033034690
-
Triangulation in qualitative tourism research
-
Decrop A. 1999. Triangulation in qualitative tourism research. Tourism Management 20(1): 157-161.
-
(1999)
Tourism Management
, vol.20
, Issue.1
, pp. 157-161
-
-
Decrop, A.1
-
16
-
-
0003018497
-
A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: time to move the goal post?
-
Ekinci Y, Riley R. 1998. A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: time to move the goal post? Hospitality Management 17(4): 349-362.
-
(1998)
Hospitality Management
, vol.17
, Issue.4
, pp. 349-362
-
-
Ekinci, Y.1
Riley, R.2
-
18
-
-
0001797456
-
The interview: from structured questions to negotiated text
-
2nd edn, Denzin N, Lincoln Y (eds). Sage: London
-
Fontana A, Frey JH. 2000. The interview: from structured questions to negotiated text. In Handbook of Qualitative Research, 2nd edn, Denzin N, Lincoln Y (eds). Sage: London; 645-672.
-
(2000)
Handbook of Qualitative Research
, pp. 645-672
-
-
Fontana, A.1
Frey, J.H.2
-
22
-
-
0023791713
-
Combining field methods in tourism research
-
Hartmann R. 1988. Combining field methods in tourism research. Annals of Tourism Research 15(1): 88-105.
-
(1988)
Annals of Tourism Research
, vol.15
, Issue.1
, pp. 88-105
-
-
Hartmann, R.1
-
26
-
-
2142859791
-
Tourism and the forbidden zone: the undeserved power of qualitative enquiry
-
Jamal T, Hollinshead K. 2001. Tourism and the forbidden zone: the undeserved power of qualitative enquiry. Tourism Management 22(1): 63-82
-
(2001)
Tourism Management
, vol.22
, Issue.1
, pp. 63-82
-
-
Jamal, T.1
Hollinshead, K.2
-
27
-
-
33644982260
-
Let your data do the talking: researching the solo travel experiences of British and American Women
-
Philmore J, Goodson L (eds). Routledge: London
-
Jordan F, Gibson H. 2004. Let your data do the talking: researching the solo travel experiences of British and American Women. In Qualitative Research in Tourism: Epistemologies, Ontologies and Methodologies, Philmore J, Goodson L (eds). Routledge: London; 215-235.
-
(2004)
Qualitative Research in Tourism: Epistemologies, Ontologies and Methodologies
, pp. 215-235
-
-
Jordan, F.1
Gibson, H.2
-
30
-
-
0035845256
-
Qualitative research: standards, challenges, and guidelines
-
Malterud K. 2001. Qualitative research: standards, challenges, and guidelines. The Lancet 358: 483-488.
-
(2001)
The Lancet
, vol.358
, pp. 483-488
-
-
Malterud, K.1
-
35
-
-
0001924941
-
Clinical research: a multimethod typology and qualitative roadmap
-
2nd edn, Crabtree BF, Miller WL (eds). Sage: Thousand Oaks, CA
-
Miller WL, Crabtree BF. 1999. Clinical research: a multimethod typology and qualitative roadmap. In Doing Qualitative Research, 2nd edn, Crabtree BF, Miller WL (eds). Sage: Thousand Oaks, CA; 3-30.
-
(1999)
Doing Qualitative Research
, pp. 3-30
-
-
Miller, W.L.1
Crabtree, B.F.2
-
37
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman PA, Zeithaml VA, Berry LL. 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing 49(4): 41-50.
-
(1985)
Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, P.A.1
Zeithaml, V.A.2
Berry, L.L.3
-
38
-
-
0001312089
-
Servqual: a multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman PA, Zeithaml VA, Berry LL. 1988. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64(1): 14-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 14-40
-
-
Parasuraman, P.A.1
Zeithaml, V.A.2
Berry, L.L.3
-
39
-
-
3242660262
-
Reassessment of expectation as a comparison standard in measuring service quality: implications for future research
-
Parasuraman PA, Zeithaml VA, Berry LL. 1994. Reassessment of expectation as a comparison standard in measuring service quality: implications for future research. Journal of Marketing 58(1): 111-24.
-
(1994)
Journal of Marketing
, vol.58
, Issue.1
, pp. 111-124
-
-
Parasuraman, P.A.1
Zeithaml, V.A.2
Berry, L.L.3
-
43
-
-
0002312845
-
From the psychometrics of the SERVQUAL to sex - measurements of tourists satisfaction
-
Pizam A, Mansfeld Y (eds). Haworth Press: Binghamton, NY
-
Ryan C. 1999. From the psychometrics of the SERVQUAL to sex - measurements of tourists satisfaction. In Consumer Behavior in Travel and Tourism, Pizam A, Mansfeld Y (eds). Haworth Press: Binghamton, NY; 267-286.
-
(1999)
Consumer Behavior in Travel and Tourism
, pp. 267-286
-
-
Ryan, C.1
-
44
-
-
0012850185
-
Tourist experiences, phenomenographic analysis, post-positivism and neural network software
-
Ryan C. 2000. Tourist experiences, phenomenographic analysis, post-positivism and neural network software. International Journal of Tourism Research 2(2): 119-131.
-
(2000)
International Journal of Tourism Research
, vol.2
, Issue.2
, pp. 119-131
-
-
Ryan, C.1
-
45
-
-
0003912504
-
-
3rd edn. Palgrave Macmillan: Basingstoke
-
Sarantakos S. 2005. Social Research. 3rd edn. Palgrave Macmillan: Basingstoke.
-
(2005)
Social Research
-
-
Sarantakos, S.1
|