Organisational culture and IT resources impacts on ERP system success: An empirical investigation

International Journal of Business and Systems Research

Volumn 4, Issue 2, 2010, Pages 131-148

  Ifinedo, Princely ^a   Udo, Godwin ^b   Ifinedo, Airi ^c  

^a CAPE BRETON UNIVERSITY   (Canada)

^b UNIVERSITY OF TEXAS AT EL PASO   (United States)

^c NAV Solutions   (Canada)

Author keywords

Enterprise resource planning systems; ERP; IT professionals' skills; IT resources; Organisational culture; Quality of IT professional; Structural equation modelling; System success

Indexed keywords

EID: 77955281802     PISSN: 1751200X     EISSN: 17512018     Source Type: Journal    
DOI: 10.1504/IJBSR.2010.030771     Document Type: Article

References (50)

1. Al-Mashari, M. (2003) 'Enterprise resource planning (ERP) systems: a research agenda', Industrial Management and Data Systems, Vol. 103, No. 1, pp.22-27.
2. Armstrong, J.S. and Overton, T.S. (1977) 'Estimating non-response bias in mail surveys', Journal of Marketing Research, Vol. 4, No. 3, pp.396-402.
3. Bernroider, E. and Koch, S. (2001) 'ERP selection process in midsize and large organizations', Business Process Management Journal, Vol. 7, No. 3, pp.251-257.
4. Bingi, P., Sharma, M. and Godla, J. (1999) 'Critical issues affecting an ERP implementation', Information Systems Management, Vol. 16, No. 3, pp.7-14.
5. Chin, W. (1998) 'Issues and opinion on structural equation modeling', MIS Quarterly, Vol. 22, No. 1, pp.vii-xvi.
6. Chin, W. (2000) 'Tutorial - partial least squares for researchers: an overview and presentation of recent advances using the PLS approach', Proceedings of ICIS, Brisbane, Australia.
7. Chiu, R-K., Koh, S.C.L., Yen, C-C., Chang, C-M. and Chan, C-L. (2007) 'Performance analysis for enterprise distributed information system', Int. J. Business and Systems Research, Vol. 1, No. 2, pp.216-235.
8. Davenport, T. (1998) 'Putting the enterprise into the enterprise system', Harvard Business Review, Vol. 76, No. 4, pp.121-131.
9. Davenport, T. (2000) Mission Critical. Boston, MA: Harvard Business School Press.
10. DeLone, W.H. and McLean, E.R. (1992) 'Information systems success: the quest for the dependable variable', Information Systems Research, Vol. 3, No. 1, pp.60-95.
11. Donaldson, L. (2001) The Contingency Theory of Organizations. CA: Sage Publication.
12. Ein-Dor, P. and Segev, E. (1978) 'Organizational context and the success of management information systems', Management Science, Vol. 24, No. 10, pp.1064-1077.
13. Esteves, J. and Pastor, J. (2001) 'Enterprise resource planning systems research: an annotated bibliography', Communications of the AIS, Vol. 7, No. 8, pp.1-52.
14. Fornell, C. and Larcker, D.F. (1981) 'Evaluating structural equation models with unobserved variables and measurement error', Journal of Marketing Research, Vol. 18, No. 1, pp.39-50.
15. Gable G., Sedera, D. and Chan T. (2003) 'Enterprise systems success: a measurement model', Proceedings of the 24th. ICIS, Seattle, Washington.
16. Gable, G.G., Sedera, D. and Chan, T. (2008) 'Re-conceptualizing information system success: the IS-impact measurement model', The Journal of AIS, Vol. 9, No. 7, pp.377-408.
17. Hair Jr., J.F., Anderson, R.E., Thatham, R.L. and Black, W.C. (1998) Multivariate Data Analysis. Upper Saddle River, NJ: Prentice-Hall International, Inc.
18. Helo, P., Anussornnitisarn, P. and Phusavat, K. (2008) 'Expectation and reality in ERP implementation: consultant and solution provider perspective', Industrial Management and Data Systems, Vol. 108, No. 8, pp.1045-1059.
19. Hofstede, G. (1984) Cultures Consequences: International Differences in Work-Related Values. Beverly Hills, CA: Sage Publications.
20. Hong, K. and Kim, Y. (2002) 'The critical success factors for ERP implementation: an organizational fit perspective', Information and Management, Vol. 40, No. 1, pp.25-40.
21. Hsu, L-L., Lin, P-C., Ho, C-T. and Pan, J-R. (2008) 'Factors that impact on the acceptance and performance of ERP system: multiple case studies in Taiwan', Int. J. Business and Systems Research, Vol. 2, No. 1, pp.16-33.
22. Hunton, J.E., Lippincott, B. and Reck, J.L. (2003) 'Enterprise resource planning systems: comparing firm performance of adopter and nonadopters', Int. J. Accounting Information Systems, Vol. 4, No. 3, pp.165-184.
23. Ifinedo, P. (2006a) 'Extending the Gable et al. enterprise systems success measurement model: a preliminary study', Journal of Information Technology Management, Vol. 17, No. 1, pp.14-33.
24. Ifinedo, P. (2006b) 'Enterprise resource planning systems success assessment: an integrative framework', PhD Thesis, Department of Computer Science and Information Systems, University of Jyväskylä, Finland [ISBN: 951-39-2622-2; ISSN: 1456-5390;64].
25. Ifinedo, P. (2007) 'Investigating the relationships among ERP systems success dimensions: a structural equation model', Issues in Information Systems, Vol. 8, No.2, pp.399-405.
26. Ifinedo, P. and Davidrajuh, R. (2005). Digital divide in Europe: assessing and comparing the e-readiness of a developed and an emerging economy in the Nordic region', Electronic Government: An International Journal, Vol. 2, No. 2, pp.111-133.
27. Ifinedo, P. and Nahar, N. (2006) 'Quality, impact and success of ERP systems: a study involving some firms in the Nordic-Baltic region', Journal of Information Technology Impact, Vol. 6, No. 1, pp.19-46.
28. Ifinedo, P. and Nahar, N. (2009) 'Interactions between contingency, organizational IT factors, and ERP success', Industrial Management and Data Systems, Vol. 109, No. 1, pp.118-137.
29. Jones, M. and Price, L.R. (2001) 'Organizational knowledge sharing in ERP implementation: a multiple case study analysis', Proceedings of the 22nd. International Conference on Information Systems, New Orleans, Louisiana.
30. Kanungo, S., Sadavarti, S. and Srinivas, Y (2001) 'Relating IT strategy and organizational culture: an empirical study of public sector units in India', Journal of Strategic Information Systems, Vol. 10, pp.29-57.
31. Kappos, A. (2000) 'Organizational culture and the achievement of ERP strategic advantages and BPR performance improvements', Unpublished MSc Thesis, Concordia University, Montréal, Canada.
32. Ke, W. and Wei, K.K. (2008) 'Organizational culture and leadership in ERP implementation', Decision Support Systems, Vol. 45, pp.208-218.
33. Krumbholz, M., Galliers, J., Coulianos, N. and Maiden, N. (2000) 'Implementing enterprise resource planning packages in different corporate and national cultures', Journal of Information Technology, Vol. 15, No. 4, pp.267-279.
34. Krumbholz, M. and Maiden, N. (2001) 'The implementation of enterprise resource planning packages in different organizational and national cultures', Information Systems, Vol. 26, No. 3, pp.185-204.
35. Klaus, H., Rosemann, M. and Gable, G. (2000) 'What Is ERP?' Information Systems Frontiers, Vol. 2, No. 2, pp.141-162.
36. Laukkanen, S., Sarpola, S. and Hallikainen, P. (2007) 'Enterprise size matters - objectives and constraints of ERP adoption', Journal of Enterprise Information Management, Vol. 20, No. 3, pp.319-334.
37. Lawrence, P.R. and Lorsch, J.W. (1967) Organization and Environment. Boston, MA: Division of Research, Graduate School of Business Administration, Harvard University.
38. Lee, C-H., Huang, S-Y., Ou,C-S. and Chiu, L-Y. (2007) 'The impact of BPR/BPO strategy, internet-based technology investment and BPR type on BPR performance', Int. J. Business and Systems Research, Vol. 1, No. 3, pp.317-342.
39. Lee, S.C and Lee, H.G. (2004) 'The importance of change management after ERP Implementation: an information capability perspective', Proceedings of the 25th International Conference on Information Systems, Washington, DC.
40. Markus, L. and Tanis, C. (2000) 'The enterprise systems experience - from adoption to success', In R.W. Zmud (Ed.), Framing the Domains of IT Research: Glimpsing the Future Through the Past, Cincinnati, OH: Pinnaflex Educational Resources, Inc.
41. Martin, M. (1998) 'Enterprise resource planning', Fortune, Vol. 137, No. 2, pp.149-151.
42. Nunnally, J.C. (1978) Psychometric Theory (2nd edn.), New York, NY: McGraw-Hill.
43. Schein, E.H. (1985) Organization Culture and Leadership: A Dynamic View. San Francisco, CA: Jossey Bass.
44. Soh, C. Kien, S.S. and Tay-Yap, J. (2000) 'Cultural fits and misfits: is ERP a universal solution?', Communications of the ACM, Vol. 43, No. 3, pp.47-51.
45. Swan, J., Newell, S. and Robertson, M. (1999) 'The illusion of 'best practice' in information systems for operations management', European Journal of Information Systems, Vol. 8, No. 4, pp.284-293.
46. Tsai, W-H, Lin, T. W., Chen, S-P. and Hung, S-J. (2007) 'Users' service quality satisfaction and performance improvement of ERP consultant selections', Int. J. Business and Systems Research, Vol. 1, No. 3, pp.280-301.
47. Willcocks, L.P and Sykes, R. (2000) 'The role of the CIO and IT function in ERP', Communications of the ACM, Vol. 43, No. 4, pp.32-38.
48. Wu, J-H. and Wang, Y-M. (2006) 'Measuring ERP success: the ultimate users' view', Int. J. Operations and Production Management, Vol. 26, No. 8, pp.882-903.
49. Wu, J-H. and Wang, Y-M. (2007) 'Measuring ERP success: the key-users' viewpoint of the ERP to produce a viable IS in the organization', Computers in Human Behavior, Vol. 23, No.3, pp.582-1596.
50. Chin, W.W., Marcolin, B.L and Newsted, P. R. (1996) 'A partial least square latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and voice mail emotion/adoption study', Proceedings of the 17th ICIS, Cleveland, OH.