Identifying trouble patterns in complex IT services engagements

IBM Journal of Research and Development

Volumn 54, Issue 2, 2010, Pages

  Ratakonda, Krishna ^a   Williams, Rose ^a   Bisceglia, Jack ^b   Taylor, Russell W ^b   Graham, Jim ^b  

^a IBM T J WATSON RESEARCH CENTER   (United States)

^b IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMPLEX INFORMATION; GLOBAL BUSINESS SERVICES; HEALTH MANAGEMENT SYSTEMS; IT SERVICES; PREDICTION MODEL; PROJECT MANAGEMENT PRACTICES; QUANTIFIABLE MEASURES; RISK MITIGATION; ROOT CAUSE; SCHEDULE CHANGES; STATISTICAL DATAS; STATISTICAL MEASURES; TECHNICAL COMPLEXITY;

FAILURE ANALYSIS; HEALTH RISKS; MATHEMATICAL MODELS; PROJECT MANAGEMENT;

INFORMATION TECHNOLOGY;

EID: 77955064401     PISSN: 00188646     EISSN: 00188646     Source Type: Journal    
DOI: 10.1147/JRD.2010.2040109     Document Type: Article

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