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Volumn 52, Issue 2, 2010, Pages 115-124

Risk factors for upper extremity musculoskeletal symptoms among call center employees

Author keywords

Employment; Epidemiology; Musculoskeletal diseases; Telephone; Upper extremity; Work

Indexed keywords

ADULT; ARM; ARTICLE; FEMALE; HUMAN; INJURY; ITALY; MALE; MIDDLE AGED; MUSCULOSKELETAL DISEASE; OCCUPATIONAL EXPOSURE; PATHOPHYSIOLOGY; QUESTIONNAIRE; RISK FACTOR; TELEPHONE;

EID: 77955061904     PISSN: 13419145     EISSN: 13489585     Source Type: Journal    
DOI: 10.1539/joh.L9117     Document Type: Article
Times cited : (34)

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