Psychometric properties of the instrument quality in psychiatric care and descriptions of quality of care among in-patients

International Journal of Health Care Quality Assurance

Volumn 23, Issue 6, 2010, Pages 554-570

  Schröder, Agneta ^a   Larsson, Bodil Wilde ^b   Ahlström, Gerd ^c   Lundqvist, Lars Olov ^a  

^a Orebro County Council   (Sweden)

^b KARLSTAD UNIVERSITY   (Sweden)

^c JÖNKÖPING UNIVERSITY   (Sweden)

Author keywords

Patient care; Psychiatry; Psychometric tests; Quality; Sweden

Indexed keywords

ADULT; ARTICLE; FEMALE; HEALTH CARE QUALITY; HOSPITAL PATIENT; HUMAN; LENGTH OF STAY; MALE; MENTAL HEALTH SERVICE; MIDDLE AGED; PATIENT CARE; PSYCHOMETRY; QUESTIONNAIRE; STATISTICS; STATISTICS AND NUMERICAL DATA;

ADULT; CONTINUITY OF PATIENT CARE; FEMALE; HUMANS; INPATIENTS; LENGTH OF STAY; MALE; MENTAL HEALTH SERVICES; MIDDLE AGED; PSYCHOMETRICS; QUALITY OF HEALTH CARE; QUESTIONNAIRES;

EID: 77954842306     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861011060924     Document Type: Article

References (50)

1. Barker, D. and Orell, M. (1999), "The psychiatric care satisfaction questionnaire: a reliability and validity study" in Social Psychiatry and Psychiatric Epidemiology, Vol. 34, No. 2, pp. 111-6.
2. Berghofer, G., Lang, A., Henkel, H., Schmidl, F., Rudas, S. and Schmitz, M. (2001), "Satisfaction of inpatients and outpatients with staff, environment, and other patients" in Psychiatric Services, Vol. 52, No. 1, pp. 104-6.
3. Bjørngaard, J.H., Ruud, T., Garrat, A. and Hatling, T. (2007), "Patients' experiences and clinicians ratings of the quality of outpatient teams in psychiatric care units in Norway" in Psychiatric Services, Vol. 58, No. 8, pp. 1102-7.
4. Blenkiron, P. and Hammill, C. (2003), "What determines patients' satisfaction with their mental health care and quality of life?" in Postgraduate Medical Journal, Vol. 79, No. 932, pp. 337-40.
5. Campbell, J. (1997), "How consumers/survivors are evaluating the quality of psychiatric care" in Evaluation Review, Vol. 21, No. 3, pp. 357-63.
6. Carmel, S. (1985), "Satisfaction with hospitalization: a comparative analysis of three types of services" in Social Science and Medicine, Vol. 21, No. 11, pp. 1243-9.
7. Cohen, J. (1988), Statistical Power Analysis for the Behavioral Sciences, 2nd ed., Lawrence Earlbaum Associates, Hillsdale, NJ.
8. Cronbach, L.J. (1951), "Coefficient alpha and the internal structure of tests" in Psychometrika, Vol. 16, No. 3, pp. 297-334.
9. Foster, C., Bowers, L. and Nijman, H. (2007), "Aggressive behaviour on acute psychiatric wards: prevalence, severity and management" in Journal of Advanced Nursing, Vol. 58, No. 2, pp. 140-9.
10. French, K. (1981), "Methodological considerations in hospital patient opinion surveys" in International Journal of Nursing Studies, Vol. 18, No. 1, pp. 7-32.
11. Gigantesco, A., Morosini, P. and Bazzoni, A. (2003), "Quality of psychiatric care: validation of an instrument for measuring inpatient opinion" in International Journal for Quality in Health Care, Vol. 15, No. 1, pp. 73-8.
12. Gigantesco, A., Picardi, A., Chiaia, E., Balbi, A. and Morosini, P. (2002), "Patients' and relatives' satisfaction with psychiatric services in a large catchment area in Rome" in European Psychiatry, Vol. 17, No. 3, pp. 139-47.
13. Greenwood, N., Key, A., Burns, T., Bristow, M. and Sedgwick, P. (1999), "Satisfaction with in-patient psychiatric services" in British Journal of Psychiatry, Vol. 174, No. 2, pp. 159-63.
14. Grol, R. (1996), "Research and development in quality of care: establishing the research agenda" in Quality in Health Care, Vol. 5, No. 4, pp. 235-42.
15. Guttman, L. (1954), "Some necessary conditions for common-factor analysis" in Psychometrika, Vol. 19, No. 2, pp. 149-61.
16. Haglund, K., van der Mediden, E., von Knorring, L. and von Essen, L. (2007), "Psychiatric care behind locked doors: a study regarding the frequency of and the reasons for locked psychiatric wards in Sweden" in Journal of Psychiatric and Mental Health Nursing, Vol. 14, No. 1, pp. 149-54.
17. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1995), Multivariate Data Analysis, 4th ed., Prentice-Hall, Englewood Cliffs, NJ.
18. Hansson, L. (1989), "The quality of outpatient psychiatric care: a survey of patient satisfaction in a sectorised care organisation" in Scandinavian Journal of Caring Sciences, Vol. 3, No. 2, pp. 71-82.
19. Hansson, L. and Höglund, E. (1995), "Patient satisfaction with psychiatric services" in Nordic Journal of Psychiatry, Vol. 49, No. 4, pp. 257-62.
20. Hansson, L., Björkman, T. and Berglund, I. (1993), "What is important in psychiatric inpatient care? Quality of care from the patient's perspective" in Quality Assurance in Health Care, Vol. 5, No. 1, pp. 41-7.
21. Jöreskog, K.G. (2003), "Factor analysis by MINRES", available at: www.ssicentral.com/lisrel/minres.pdf.
22. Kaiser, H.F. (1960), "The application of electronic computers to factor analysis" in Educational and Psychological Measurement, Vol. 20, No. 1, pp. 141-51.
23. Kilkku, N., Munnukka, T. and Lehtinen, K. (2003), "From information to knowledge: the meaning of information-giving to patients who had experienced first-episode psychosis" in Journal of Psychiatric and Mental Health Nursing, Vol. 10, No. 1, pp. 57-64.
24. Kolb, S.J., Race, K.E. and Seibert, J.H. (2000), "Psychometric evaluation of an inpatient psychiatric care consumer satisfaction suvery" in The Journal of Behavioral Health Services and Research, Vol. 27, No. 1, pp. 75-86.
25. Kuosmanen, L., Hätönen, H., Jyrkinen, A.R., Katajisto, J. and Välimäki, M. (2006), "Patient satisfaction with psychiatric inpatient care" in Journal of Advanced Nursing, Vol. 55, No. 6, pp. 655-63.
26. Larsson, G., Wilde Larsson, B. and Munck, I.M.E. (1998), "Refinement of the questionnaire 'quality of care from the patient's perspective' using structural equation modelling" in Scandinavian Journal of Caring Sciences, Vol. 12, No. 2, pp. 111-8.
27. Leavey, G., King, M., Cole, E., Hoar, A. and Johnson-Sabine, E. (1997), "First-onset psychotic illness: patients' and relatives' satisfaction with services" in The British Journal of Psychiatry, Vol. 170, pp. 53-7.
28. Lebow, J.L. (1982), "Consumer satisfaction with mental health treatment" in Psychological Bulletin, Vol. 91, No. 2, pp. 244-59.
29. Lebow, J.L. (1983a), "Client satisfaction with mental health treatment: methodological considerations in assessment" in Evaluation Review, Vol. 7, No. 6, pp. 729-52.
30. Lebow, J.L. (1983b), "Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction" in Evaluation and Program Planning, Vol. 6, Nos 3/4, pp. 265-74.
31. Lowry, D.A. (1998), "Issues of non-compliance in mental health" in Journal of Advanced Nursing, Vol. 28, No. 2, pp. 280-7.
32. Mardis, R. and Brownson, K. (2003), "Length of stay at an all-time low" in Health Care Manager, Vol. 22, No. 2, pp. 122-7.
33. Middelboe, T., Schjødt, T., Byrsting, K. and Gjerris, A. (2001), "Ward atmosphere in acute psychiatric in-patient care: patients' perceptions, ideals, and satisfaction" in Acta Psychiatrica Scandinavica, Vol. 103, No. 3, pp. 212-9.
34. National Board of Health and Welfare (Socialstyrelsen) (2005), Ledningssystem för kvalitet och patientsäkerhet i hälso- och sjukvården (Management Systems for Quality and Patient Security in Health and Sick Care), in Swedish.
35. Nunnally, J. and Bernstein, I. (1994), Psychometric Theory, 3rd ed., McGraw-Hill, New York, NY.
36. Perreault, M., Rogers, W.L., Leichner, P. and Sabourin, S. (1996), "Patients' requests and satisfaction with services in an outpatient psychiatric setting" in Psychiatric Services, Vol. 47, No. 3, pp. 287-92.
37. Ruggeri, M. (1994), "Patients' and relatives' satisfaction with psychiatric services: the state of the art of its measurement" in Social Psychiatry and Psychiatric Epidemiology, Vol. 29, No. 5, pp. 212-27.
38. Schröder, A., Ahlström, G. and Wilde Larsson, B. (2006), "Psychiatric patient's perceptions of the concept of quality of care in the psychiatric setting: a phenomenograpic study" in Journal of Clinical Nursing, Vol. 15, No. 1, pp. 93-102.
39. Schröder, A., Wilde Larsson, B. and Ahlström, G. (2007), "Quality in psychiatric care: an instrument evaluating patients' expectations and experiences" in International Journal of Health Care Quality Assurance, Vol. 20, No. 2, pp. 141-60.
40. Shaw, I. (1997), "Assessing quality in health care services: lessons from mental health nursing" in Journal of Advanced Nursing, Vol. 26, No. 4, pp. 758-64.
41. Silferhielm, H. and Kamis Gould, E. (2000), "The Swedish mental health system; past, present, and future" in International Journal of Law and Psychiatry, Vol. 23, Nos 3/4, pp. 293-307.
42. Sitzia, J. and Wood, N. (1997), "Patient satisfaction: a review of issues and concepts" in Social Science and Medicine, Vol. 45, No. 12, pp. 1829-43.
43. Streiner, D.L. and Norman, G.R. (2003), Health Measurement Scales: A Practical Guide to Their Development and Use, 2nd ed., Oxford University Press, Oxford.
44. Stump, T.E., Dexter, P.R., Tierney, W.N. and Wolinsky, F.D. (1995), "Measuring patient satisfaction with physicians among older and diseased adults in a primary care municipal outpatient setting: an examination of three instruments" in Medical Care, Vol. 33, No. 9, pp. 958-72.
45. Svensson, B. and Hansson, L. (1994), "Patient satisfaction with inpatient psychiatric care: the influence of personality traits, diagnosis and perceived coercion" in Acta Psychiatrica Scandinavica, Vol. 90, No. 5, pp. 379-84.
46. Välimäki, M. (1998), "Psychiatric patients' views on the concept of self-determination: findings from a descriptive study" in Journal of Clinical Nursing, Vol. 7, No. 1, pp. 59-66.
47. Walter, G., Clearly, M. and Ray, J.M. (1998), "Attitudes of mental health personnel towards rating outcome" in Journal of Quality in Clinical Practice, Vol. 18, No. 2, pp. 109-15.
48. Wilde, B., Larsson, G., Larsson, M. and Starrin, B. (1994), "Quality of care: development of a patient-centred questionnaire based on a grounded theory model" in Scandinavian Journal of Caring Sciences, Vol. 8, No. 1, pp. 39-48.
49. Wilde Larsson, B., Larsson, G., Wickman Chantereau, M. and Stalvon Holsein, K. (2005), "International comparisons of patients' views on quality of care" in International Journal of Health Care Quality Assurance, Vol. 18, No. 1, pp. 62-73.
50. Wolins, L. (1995), "A Monte Carlo study of constrained factor analysis using maximum likelihood and unweighted least squares" in Educational and Psychological Measurement, Vol. 55, No. 4, pp. 545-57.