Digital divide in tourism

Journal of Travel Research

Volumn 49, Issue 3, 2010, Pages 267-281

  Minghetti, Valeria ^a   Buhalis, Dimitrios ^b  

^a CA' FOSCARI UNIVERSITY OF VENICE   (Italy)

^b BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Destinations; Digital divide; Economic and social disparities; Markets

Indexed keywords

ECONOMIC IMPACT; INFORMATION AND COMMUNICATION TECHNOLOGY; SOCIAL IMPACT; TECHNOLOGY DIFFUSION; THEORETICAL STUDY; TOURISM MARKET; TOURIST DESTINATION;

EID: 77954616129     PISSN: 00472875     EISSN: 15526763     Source Type: Journal    
DOI: 10.1177/0047287509346843     Document Type: Article

References (73)

1. Antonelli, C. (2003). The Digital Divide: Understanding the Economics of New Digital Information and Communication in the Global Economy. Information Economics and Policy, 15 (2): 173-99.
2. Barzilai-Nahon, K., S. Rafeali, and N. Ahituv (2005). Measuring Gaps in Cyberspace: Constructing Digital Divide Index. http://www.asis.org/Chapters/europe/news/nahon.pdf (accessed December 2007).
3. Bass, F.M. (1969). A New Product Growth for Model Consumer Durables. Management Science, 15 (5): 215-27.
4. Bastakis, C., D. Buhalis, and R. Butler (2004). The Impact of Tour Operator's Power on Small and Medium Sized Tourism Accommodation Enterprises on the Mediterranean Islands. Tourism Management, 25 (2): 151-70.
5. Bonn, M.A., H.L. Furr, and A.M. Susskind (1999). Predicting a Behavioral Profile for Pleasure Travelers on the Basis of Internet Use Segmentation. Journal of Travel Research, 37: 333-40.
6. Bridges.org (2001). Spanning the Digital Divide: Understanding and Tackling the Issues. http://www.bridges.org/publications/65 (accessed April 2007).
7. Buhalis, D. (1998). Strategic Use of Information Technologies in Tourism. Tourism Management, 19 (1): 409-21.
8. Buhalis, D. (2000). Relationships in the Distribution Channel of Tourism: Conflicts between Hoteliers and Tour Operators in the Mediterranean Region. International Hospitality, Leisure and Tourism Administration Journal, 1 (1): 113-39.
9. Buhalis, D. (2003). eTourism: Information Technology for Strategic Tourism Management. London: Financial Times Prentice Hall.
10. Buhalis, D., and K. Kaldis (2008). eEnabled Internet Distribution for Small and Medium Sized Hotels: The Case of Athens. Tourism Recreation Research, 33 (1): 67-81.
11. Buhalis, D., and R. Law (2008). Progress in Tourism Management: Twenty Years on and 10 Years after the Internet: The state of eTourism Research. Tourism Management, 29 (4): 609-23.
12. Castells, M. (2002). The Internet Galaxy. Oxford, UK: Oxford University Press.
13. Chen, W., and B. Wellman (2004). The Global Digital Divide within and between Countries. IT and Society, 1 (7): 39-45.
14. Chinn, M.D., and R.W. Fairle (2004). The Determinants of the Global Digital Divide: Across-Country Analysis of Computer and Internet Penetration Center Discussion Paper No. 881. Economic Growth Center, Yale University.
15. Cho, C.M. (2004). How to Measure the Digital Divide? ITU/ KADO Symposium on Building Digital Bridges, Busan, Republic of Korea, September 10-11, 2004. http://www.itu.int/osg/spu/ni/wsisbridges/ (accessed December 2007).
16. Clement, A., and L.R. Shade (1998). The Access Rainbow: Conceptualizing Universal Access to the Information/Communications Infrastructure. Working Paper No. 10, July 1998, Faculty of Information Studies, University of Toronto. http://www.3.fis.utoronto.ca/research/iprp/publications/wp/wp10.html (accessed December 2007).
17. Clement, A., and L.R. Shade (2000). The Access Rainbow: Conceptualizing Universal Access to the Information/Communications Infrastructure. In Community Informatics: Enabling Communities with Information and Communication Technologies, edited by Michael Gurstein. Hershey, PA: Idea Group Publishing, pp. 32-51.
18. Collins, C., D. Buhalis, and M. Peters (2003). Enhancing Small Medium Tourism Enterprises' Business Performance through the Internet and E-learning Platforms. Education & Training, 45 (8/9): 483-94.
19. Cooper, C., J. Fletcher, A. Fyall, D. Gilbert, and S. Wanhill, Eds. (2008). Tourism: Principles and Practice, 4th edition. London: Pearson. (ISBN: 1408200090).
20. Corrocher, N., and A. Ordanini (2002). Measuring the Digital Divide: A Framework for the Analysis of Cross-Country Differences. Journal of Information Technology, 17 (1): 9-99.
21. Cosh, K., and I. Assenov (2007). Reviewing the Use of Online Service by the Tourism Industry in an Emerging Market: The Case of Thailand. In Information and Communication Technologies in Tourism, edited by M. Sigala, L. Mich, and J. Murphy. New York: Springer, pp. 493-502.
22. Dragulanescu, N. (2002). Social Impact of the Digital Divide in a Central-Eastern European Country. International Information and Library Review, 34 (2): 139-51.
23. Garkavenko, V., and S. Milne (2008). New Zealand Travel Agents in the Internet Era: Spatial Differences in ICT Impact, Adoption and Perception. In Information and Communication Technologies in Tourism, edited by P. O' Connor, W. Hoepken, and U. Gretzel. New York: Springer, pp. 371-82.
24. Gray, V. (2004). Statistics in Perspective: ITU's Digital Access Index (DAI). ITU/KADO Symposium on Building Digital Bridges, Busan, Republic of Korea, September 10-11, 2004. http://www.itu.int/osg/spu/ni/wsisbridges/ (accessed April 2007).
25. Gretzel, U., Y.L. Yuan, and D.R. Fesenmaier (2000). Preparing for the New Economy: Advertising Strategies and Change in Destination Marketing. Journal of Travel Research, 39 (2): 146-56.
26. Guillen, M.F., and S.L. Suarez (2004). Explaining the Global Digital Divide: Economic, Political and Sociological Drivers of Cross-National Internet Use. WeBI/Mack Centre Working Paper Series. http://emertech.wharton.upenn.edu/Working_Papers/InternetPolPaper5.SocForces.pdf (accessed October 2005).
27. Hall, C.M., and S. Page (2006). The Geography of Tourism and Recreation: Environment, Place, and Space. London: Routledge.
28. Hargittai, E. (2002). Second-Level Digital Divide: Differences in People's Online Skills. First Monday. http://www.firstmonday.org/issues/issues7_4/hargittai (accessed December 2007).
29. Hoffman, D.L., and T.P. Novak (1998). Bridging the Racial Digital Divide on the Internet. Science, 280 (17): 390-91.
30. Hohl, A.E., and C.A. Tisdell (1995). Peripheral Tourism- Development and Management. Annals of Tourism Research, 22 (3): 517-34.
31. Hornby, G. (2004). Adoption of Destination Marketing Systems by Tourism Operators in Australia: Expert Perceptions. In Information and Communication Technologies in Tourism 2004, edited by A. J. Frew. New York: Springer, pp. 348-57.
32. Huh, H.J., T. Kim, and R. Law (2009). A Comparison of Competing Theoretical Models for Understanding Acceptance Behavior of Information Systems in Upscale Hotels. International Journal of Hospitality Management, 28 (1): 121-34.
33. Institute of Social and Ethical Accountability (2005). An Employers' Forum on Disability Briefing for CRS Practitioners. http://www.csmworld.org/public/DisabilityandtheDigitalDivide.pdf (accessed October 2005).
34. International Monetary Fund (IMF) (2007). World Economic Outlook Database October 2007. http://www.imf.org/external/pubs/ft/weo/2007/02/weodata/index.aspx (accessed April 2008).
35. International Telecommunication Union (ITU) (2003). World Telecommunication Report: Access Indicators for the Information Society. Executive Summary. http://www.itu.int/ITU-D/ict/publications/wtdr_03/material/WTDR2003Sum_e.pdf (accessed June 2007).
36. International Telecommunication Union (ITU) (2005). Building Digital Bridges. Approaches and Best Practices, Executive Summary, WSIS Thematic Meeting, November 2005, in cooperation with Ministry of Information and Communication of Korea, Korea Agency for Digital Opportunity and Promotion.
37. International Telecommunication Union, Ministry of Information and Communication of Korea, Korea Agency for Digital Opportunity and Promotion (ITU, MIC, KADO) (2005). Building Digital Bridges. Approaches and Best Practices, Executive Summary, WSIS Thematic Meeting, November. http://www.itu.int/publ/S-POL-WSIS.BDB-2005/en (accessed May 2009).
38. International Telecommunication Union, United Nations Conference on Trade and Development (ITU, UNCTAD) (2007). World Information Society Report 2007. Beyond WSIS, Executive Summary, May. http://itu,int/wisr (accessed May 2009).
39. James, J. (2002). Low-Cost Information Technology in Developing Countries: Current Opportunities and Emerging Possibilities. Habitat International, 26 (1): 21-31.
40. Jupiter Research Corporation (2007). The US Online Travel Consumer Survey 2007. http://www.marketresearch.com/product/display.asp?productid=1671643&SID=73485660-441316861-506247329 (accessed May 2009).
41. Kah, J.A., C. Vogt, and K. MacKay (2008). Online Travel Information Search and Purchasing by Internet Use Experiences. Information Technology & Tourism, 10: 227-43.
42. Kaplanidou, K., and C. Vogt (2006). A Structural Analysis of Destination Travel Intentions as a Function of Web Site Features. Journal of Travel Research, 45: 204-16.
43. Kling, R. (2004). The Internet and Unreferred Scholarly Publishing. Annual Review of Information Science and Technology, 38: 591-631.
44. Manente, M., and V. Minghetti (2006). Destination Management Organizations and Actors. In Tourism Business Frontiers. Consumers, products and industry, edited by D. Buhalis and C. Costa. Oxford, UK: Elsevier Butterworth-Heinemann, pp. 228-37.
45. Maplecroft (2009). Global Map of Digital Inclusion Risk. http://maps.maplecroft.com/loadmap?template=min&issueID=17&close=y (accessed May 2009).
46. Martin, S.P., and J.P. Robinson (2004). The Income Digital Divide: An International Perspective. IT and Society, 1 (7): 1-20.
47. Morrison, A.M., J.S. Taylor, A.J. Morrison, and A.D. Morrison (1999). Marketing Small Hotels on the World Wide Web. Information Technology & Tourism, 2 (2): 97-113.
48. Nash, R., and A. Martin (2003). Tourism in Peripheral Areas- The Challenges for Northeast Scotland. International Journal of Tourism Research, 5: 161-81.
49. Nielsen Co., with Pacific Asia Travel Association (PATA) (2008). Nielsen India Outbound Travel Monitor 2008, http://blog.nielsen.com/nielsenwire/wp-content/uploads/2008/09/press_release8.pdf (accessed May 2009).
50. Norris, P. (2001). Digital Divide: Civic Engagement, Information Poverty and the Internet Worldwide. Cambridge, UK: Cambridge University Press.
51. Organization for Economic Cooperation and Development (OECD) (2001). Understanding the Digital Divide. Paris: OECD.
52. Pan, B., and D.R. Fesenmaier (2006). Online Information Search: Vacation Planning Process. Annals of Tourism Research, 33 (3): 809-32.
53. Paraskevas, A., and D. Buhalis (2002). Web-enabled ICT Outsourcing for Small Hotels: Opportunities and Challenges. Cornell Hotel and Restaurant Administration Quarterly, 43 (2): 27-39.
54. Poon, A. (1993). Tourism, Technologies and Competitive Strategies. Wallingford, UK: CAB International.
55. Robinson, J.P., P. Di Maggio, and E. Hargittai (2003). New Social Survey Perspectives on the Digital Divide. IT and Society, 1 (5): 1-22.
56. Rogers, E.M. (1995). Diffusion of Innovations. New York: The Free Press.
57. Scheyvens, R. (2002). Tourism for Development: Empowering Communities. Edinburgh, UK: Pearson Education.
58. Selwyn, N. (2004). Reconsidering Political and Popular Understandings of the Digital Divide. New Media Society, 6 (3): 341-62.
59. Shade, L.R. (2002). The Digital Divide: From Definitional Stances to Policy Initiatives. Department of Canadian Heritage P3: Policy and Program Forum, Ottawa April 16.
60. Sheldon, P. (1997). Tourism Information Technologies. Wallingford, UK: CAB International.
61. Tuomi, I. (1999). Corporate Knowledge: Theory and Practice of Intelligent Organizations. Helsinki, Finland: Metaxis.
62. Tuomi, I. (2000). Beyond the Digital Divide. Third UCB Human-Centered Computing, July 5-7, 2000. http://www.cs.berkeley. edu/~jfc/hcc/retreat3/Divide.pdf (accessed March 2008).
63. Um, S., and J.L. Crompton (1990). Attitude Determinants in Tourism Destination Choice. Annals of Tourism Research, 17: 432-48.
64. United Nations Conference on Trade and Development (UNCTAD) (2004). UNCTAD'S eTourism Initiative, Doc. TD(XI)/BP/6), 26 April. http://www.unctad.org/en/docs/tdxipbd6_en.pdf (accessed June 2007).
65. United Nations World Tourism Organization (UNWTO) (2008). Tourism Highlights. 2008 Edition, Facts and Figures section. http://unwto.org/facts/menu.html (accessed April 2009).
66. van der Borg, J., V. Minghetti, and L. Riganti (1997). The Attitude of Small and Medium-Sized Tourist Enterprises towards Information and Telecommunication Technologies. The Case of Italy. In Information and Communication Technologies in Tourism, edited by A. Min Tjoa. New York: Springer, pp. 286-94.
67. van Dijk, J. (2005). The Deepening Divide. Inequality in the Information Society. London: Sage.
68. van Dijk, J. (2006). Digital Divide Research, Achievements and Shortcomings. Poetics, 34: 221-35.
69. Vatanasakdakul, S., W. Tibben, and J. Cooper (2004). What Prevents b2b eCommerce Adoption in Developing Countries? A Socio-Cultural Perspective. Proceedings of the 17th Bled eCommerce Conference, Bled, Slovenia, June 21-24, 2004.
70. Wahab, S., and C. Cooper (2001). Tourism, Globalization and the Competitive Advantage of Nations. In Tourism in the Age of Globalization, edited by S. Wahab and C. Cooper. London: Routledge.
71. Warschauser, M. (2004). Technology and Social Inclusion. Rethinking the Digital Divide. Cambridge, MA: MIT Press.
72. Weber, K., and W.S. Roehl (1999). Profiling People Searching for and Purchasing Travel Products on the World Wide Web. Journal of Travel Research, 37 (3): 291-98.
73. Wilson, E.J. (2006). The Information Revolution and Developing Countries. Cambridge, MA: MIT Press.