Making reference service count: Collecting and using reference service statistics to make a difference

Reference Librarian

Volumn 51, Issue 3, 2010, Pages 202-211

  Garrison, Judith S ^a  

^a INDIANA UNIVERSITY PURDUE UNIVERSITY FORT WAYNE   (United States)

Author keywords

Assessment; Reference service; Statistics

Indexed keywords

EID: 77954609888     PISSN: 02763877     EISSN: 15411117     Source Type: Journal    
DOI: 10.1080/02763871003733372     Document Type: Article

References (12)

1. Applegate, Rachel. 2008. Whose decline? Which academic libraries are "deserted" in terms of reference transactions? Reference & User Services Quarterly 48: 176-89.
2. Association of Research Libraries. 2009. ARL statistics questionnaire, 2008-09: Instructions for completing the questionnaire. http://www.arl.org/bm~doc/09instruct.pdf (Accessed June 15, 2009).
3. Feldman, Louise Mort. 2009. Information desk referrals: Implementing an office statistics database. College & Research Libraries 70: 133-40.
4. Garrison, Judith S. 2008. Helping libraries count: Reports and examples of uses. Poster presented at the Library Assessment Conference 2008, August 4-6, in Seattle, WA. http://software.lib.ipfw.edu/2950.0.html (Accessed February 14, 2010).
5. Gerlich, Bella Karr, and G. Lynn Berard. 2007. Introducing the read scale: qualitative statistics for academic reference services. Georgia Library Quarterly 43: 7-13.
6. Indiana University-Purdue University Fort Wayne. 2007. 2006-2007 statistical profile. http://www.ipfw.edu/ir/pdfs/Statsprof06-07.pdf (Accessed November 11, 2009).
7. Massey-Burzio, Virginia. 1992. Reference encounter of a different kind: a symposium. Journal of Academic Librarianship 18: 276.
8. Meserve, Harry C., Sandra E. Belanger, Joan Bowlby, and Lisa Rosenblum. 2009. Developing a model for reference research statistics. Reference & User Quarterly 48: 247-58.
9. Novotny, Eric. 2002. Reference service statistics & assessment. SPEC Kit vol. 268. Washington, DC: Association of Research Libraries.
10. Schulte, Stephanie J. 2009. Evaluating reference services to nursing students using reference statistics. NAHRS Newsletter 29, no. 1, http://nahrs.mlanet.org/newsletter/v29no12009.pdf (Accessed June 15, 2009).
11. Smith, Michael M. 2008. A tool for all places: A web-based reference statistics system. Reference Services Review 34: 298-315.
12. Zweizig, Douglas L. 1984. Tailoring measures to fit your service: A guide for the manager of reference services. Reference Librarian 11: 53-8.