Information desk referrals: Implementing an office statistics database

College and Research Libraries

Volumn 70, Issue 2, 2009, Pages 133-140

  Feldmann, Louise Mort ^a  

^a Veterinary Dentistry and Oral Surgery   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 64549121106     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.70.2.133     Document Type: Article

References (15)

1. Jennie M. Welch, "Click and Be Counted: A New Standard for Reference Statistics," The Reference Librarian 47, no. 97 (2007): 101-02.
2. Virginia Massey-Burzio, "Reference Encounters of a Different Kind: A Symposium," The Journal of Academic Librarianship 18, no. 5 (1992): 278; Karen J. Graves, "Implementation and Evaluation of Information Desk Services Provided by Library Technical Assistants," Bulletin of the Medical Library Association 86, no. 4 (1998): 481; Beth S. Woodard, "The Effectiveness of an Information Desk Staffed by Graduate Students and Nonprofessionals," College & Research Libraries 50, no. 4 (1989): 456.
3. Denise Forro, Lori A. Goetsch, and Clifford H. Haka, Information Desks in ARL Libraries (Washington, D.C.: Association of Research Libraries Office of Management Services, 1991).
4. Ibid., 4.
5. David A. Tyckson, "What Is the Best Model of Reference Service?" Library Trends 50, no. 2 (2001): 183.
6. Ibid., 194.
7. Massey-Burzio, "Reference Encounters of a Different Kind," 277-79.
8. Stacey E. Kimmel-Smith, "Ten Years After: The Integrated Computing and Library Help Desk at Lehigh University," Internet Reference Services Quarterly 11, no. 3 (2006).
9. Ibid., 41-42.
10. Ibid., 43.
11. Ibid., 51.
12. Morgan Library does not offer centralized instant messaging assistance, but several College Liaisons Librarians offer instant messaging through Meebo widgets on their subject guides.
13. Massey-Burzio, "Reference Encounters of a Different Kind," 278.
14. Graves, "Implementation and Evaluation of Information Desk Services," 481.
15. Woodard, "The Effectiveness of an Information Desk," 456.