Effects of organizational/occupational characteristics and personality traits on hotel manager emotional exhaustion

International Journal of Hospitality Management

Volumn 29, Issue 4, 2010, Pages 652-658

  O'Neill, John W ^a   Xiao, Qu ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Burnout; Emotional exhaustion; Hotel; Personality traits

Indexed keywords

EID: 77954540317     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2009.12.004     Document Type: Article

References (59)

1. Bailyn L. Breaking the Mold: Women, Men and Time in the New Corporate World 1993, Free Press, New York.
2. Barrick M.R., Mount M.K. The big five personality dimensions and job performance: a meta-analysis. Personnel Psychology 1991, 44(1):1-26.
3. Block J. The Q-sort Method in Personality Assessment and Psychiatric Research 1961, Charles C. Thomas, Springfield, IL.
4. Brotheridge C.M., Grandey A.A. Emotional labor and burnout: comparing two perspectives of "people work" Journal of Vocational Behavior 2002, 60:17-39.
5. Brown S., Leigh T.W. A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology 1996, 81:358-368.
6. Brubaker T., Caplan R., Cloud D., Costanza D., Drago R., Harris N., Kashian R., Riggs T.L. New estimates of working time for elementary school teachers. Monthly Labor Review 1999, 122:31-40.
7. Cameron S.J., Horsburgh M.E., Armstrong-Stassen M. Job satisfaction, propensity to leave, and burnout in RNs and RNAs: a multivariate perspective. Canadian Journal of Nursing Administration 1994, 7(3):43-64.
8. Cleveland J., O'Neill J., Himelright J., Harrison M., Crouter A., Drago R. Work and family issues in the hospitality industry: Perspectives of entrants, managers, and spouses. Journal of Hospitality and Tourism Research 2007, 31(3):275-298.
9. Cooper C.L. The changing nature of work. Community, Work, and Family 1998, 1(3):313-317.
10. Cordes C., Dougherty T.W. A review and an integration of research on job burnout. Academy of Management Review 1993, 18(4):621-656.
11. Costa P.T., McCrae R.R. Personality as a lifelong determinant of well-being. Affective Processes in Adult Development and Aging 1984, 141-157. Sage Publications, Beverly Hills, CA. I. Malatesta, C. Izard (Eds.).
12. Costa P.T., McCrae R.R. Revised NEO Personality Inventory and NEO Five-factor Inventory: Professional Manual 1992, Psychological Assessment Resources, Odessa, FL.
13. Davidson M., Manning M., Timo N., Ryder P. The dimensions of organizational climate in four- and five-star Australian hotels. Journal of Hospitality and Tourism Research 2001, 25(4):444-461.
14. de Rijk A.E., Le Blanc P.M., Schaufeli W.B., de Jonge J. Active coping and need for control as moderators of the job demand-control model: effects on burnout. Journal of Occupational and Organizational Psychology 1998, 71:1-18.
15. Digman J.M. Personality structure: emergence of the five-factor model. Annual Review of Psychology 1990, 41:417-440.
16. Erickson R.J., Ritter C. Emotional labor, burnout, and inauthenticity. Social Psychology Quarterly 2001, 64(2):146-163.
17. Fletcher B.C., Jones F. A refutation of Karasek's demand-discretion model of occupational stress with a range of dependent measures. Journal of Organizational Behavior 1993, 14:319-330.
18. Gaines J., Jermier J.M. Emotional exhaustion in a high stress organization. Academy of Management Journal 1983, 26:567-586.
19. George J. The role of personality in organizational life: issues and evidence. Journal of Management 1992, 128:185-213.
20. Goodwin R.D., Friedman H.S. Health status and the five-factor personality traits in a nationally representative sample. Journal of Health Psychology 2006, 11(5):643-654.
21. Green D.E., Walkey F.H., Taylor A.J.W. The three-factor structure of the Maslach burnout inventory. Journal of Science Behavior and Personality 1991, 6:453-472.
22. Griffith J.W., Kerr W.A., Mayo T.B., Topal J.R. Changes in subjective fatigue and readiness for work during the eight-hour shift. Journal of Applied Psychology 1950, 34:163-166.
23. James L.R., Jones A.P. Perceived job characteristics and job satisfaction: an examination of reciprocal causation. Personnel Psychology 1980, 33:97-135.
24. Janssen P.M., Schaufeli W.B., Houkes I. Work-related and individual determinants of the three burnout dimensions. Work & Stress 1999, 13(1):74-86.
25. Kahill S. Symptoms of professional burnout: a review of the empirical evidence. Canadian Psychology 1988, 29:284-297.
26. Karasek R.A. Job demands, decision latitude, and mental strain: implications for job redesign. Administrative Science Quarterly 1979, 24:285-308.
27. Karasek R.A., Baker D., Marzer F., Ahlborn A., Theorell T. Job decision latitude, job demands, and cardiovascular disease: a prospective study among Swedish men. American Journal of Public Health 1981, 71:694-705.
28. Kauppinen-Toropainen K., Kandolin I., Mutanen P. Job dissatisfaction and work-related exhaustion in male and female work. Journal of Occupational Behavior 1983, 4:193-207.
29. Kim H.J., Shin K.H., Umbreit W.T. Hotel job burnout: the role of personality characteristics. International Journal of Hospitality Management 2007, 26:421-434.
30. Krone C., Tabacchi M., Farber B. Manager burnout. Cornell Hotel and Restaurant Administration Quarterly 1989, 30(3):58-63.
31. Ledgerwood C.E., Crotts J.C., Everett A.M. Antecedents of employee burnout in the hotel industry. Progress in Tourism and Hospitality Research 1998, 4:31-44.
32. Lee R.T., Ashforth B.E. A meta-analytic examination of the correlates of the three dimensions of job burnout. Journal of Applied Psychology 1996, 81(3):123-133.
33. Manning M.L., Davidson M.C.G., Manning R.L. Toward a shortened measure of organizational climate in tourism and hospitality. Journal of Hospitality and Tourism Research 2004, 28(4):444-462.
34. Maslach C., Leiter M.P. The Truth About Burnout 1997, Jossey-Bass, San Francisco, CA.
35. Maslach C. Burnout: The Cost of Caring 1982, Prentice-Hall, Englewood Cliffs, NJ.
36. Maslach C., Jackson S.E. The measurement of experienced burnout. Journal of Occupational Behavior 1981, 2:99-113.
37. Maslach C., Schaufeli W.B., Leiter M.P. Job burnout. Annual Review of Psychology 2001, 52:397-422.
38. McCrae R.R., Costa P.T. Adding liebe und arbeit: the full five-factor model and well-being. Bulletin of Personality and Social Psychology 1991, 54:430-446.
39. McCrae R.R., John O.P. An introduction to the five-factor model and its applications. Journal of Personality 1992, 60:175-215.
40. Morrison E.W., Milliken F.J. Organizational silence: a barrier to change and development in a pluralistic world. Academy of Management Review 2000, 25(4):706-725.
41. Mulvaney R., O'Neill J.W., Cleveland J., Crouter A.C. A model of work-family dynamics of hotel managers. Annals of Tourism Research 2006, 34(1):66-87.
42. Munck B. Changing a culture of face time. Harvard Business Review 2001, 125-131.
43. Neter J., Kutner M.H., Nachtsheim C.J., Wasserman W. Applied Linear Statistical Models 1996, Irwin, Chicago, IL.
44. Ott R.L., Longnecker M. Statistical Methods and Data Analysis 2001, Duxbury Press, Pacific Grove, CA. 5th ed.
45. Patterson M.G., West M.A., Shackleton V.J., Dawson J.F., Lawthom R., Maitlis S., Robinson D.L., Wallace A.M. Validating the organizational climate measure: links to managerial practices, productivity and innovation. Journal of Organizational Behavior 2005, 26:379-408.
46. Patterson M.G., Warr P.B., West M.A. Organizational climate and company performance: the role of employee affect and employee level. Journal of Occupational and Organizational Psychology 2004, 77:193-216.
47. Pavesic D.V., Brymer R.A. Job satisfaction: what's happening to the young manager?. Cornell Hotel and Restaurant Administration Quarterly 1990, 30(4):90-96.
48. Rentsch J. Climate and culture: interaction and qualitative differences in organizational meanings. Journal of Applied Psychology 1990, 75:668-681.
49. Rosenthal R., Rosnow R.L. Essentials of Behavioral Research: Methods and Data Analysis 1991, McGraw-Hill, Inc., New York. 2nd ed.
50. Schaufeli W.B., Bakker A.B. Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study. Journal of Organizational Behavior 2004, 25:293-315.
51. Schneider B., Bowen D.E. Employee and customer perceptions of service in banks: replication and extension. Journal of Applied Psychology 1985, 70:423-433.
52. Schneider B., White S. Service Quality Research Perspectives 2004, Sage, Thousand Oaks, CA.
53. Thompson C., Beauvais L., Lyness K. When work-family benefits are not enough: the influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior 1999, 54:392-415.
54. Tokar D.M., Fischer A.R., Subich L.M. Personality and vocational behavior: a selective review of the literature, 1993-1997. Journal of Vocational Behavior 1998, 53:115-153.
55. Tracey J.B., Tews M.J. An empirical investigation of the relationships among climate capabilities, and unit performance. Journal of Hospitality and Tourism Research 2004, 28(3):298-312.
56. Vollrath M., Torgersen S. Personality types and coping. Personality and Individual Differences 2000, 29:367-378.
57. Watson D., Hubbard B. Adaptational style and dispositional structure: coping in the context of the five-factor model. Journal of Personality 1996, 64:735-774.
58. Wharton A.S. The affective consequences of service work: managing emotions on the job. Work and Occupations 1993, 20(2):205-232.
59. Zellars K.L., Perrewe P.L., Hochwarter W.A. Burnout in health care: the role of the five factors of personality. Journal of Applied Social Psychology 2000, 30(8):1570-1598.