The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion

Service Industries Journal

Volumn 30, Issue 9, 2010, Pages 1565-1579

  Karatepe, Osman M ^a   Haktanir, Mine ^a   Yorganci, Ilkay ^a  

^a EASTERN MEDITERRANEAN UNIVERSITY   (Turkey)

Author keywords

Core self evaluations; Customer related social stressors; Emotional exhaustion; Frontline bank employees; Northern Cyprus

Indexed keywords

BANKING; MODELING; PSYCHOLOGY; SERVICE SECTOR;

CYPRUS;

EID: 77954269980     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802626766     Document Type: Article

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