Think-aloud protocols: A comparison of three think-aloud protocols for use in testing data-dissemination web sites for usability

Conference on Human Factors in Computing Systems - Proceedings

Volumn 4, Issue , 2010, Pages 2381-2390

  Olmsted Hawala, Erica L ^a   Murphy, Elizabeth D ^a   Hawala, Sam ^a   Ashenfelter, Kathleen T ^a  

^a U S CENSUS BUREAU   (United States)

Author keywords

experimental design; think aloud; usability testing; user testing; user centered design; verbalization

Indexed keywords

EXPERIMENTAL DESIGN; THINK ALOUD; USABILITY TESTING; USER CENTERED DESIGNS; USER TESTING;

DESIGN; HUMAN ENGINEERING; SPEECH COMMUNICATION; STATISTICS; USABILITY ENGINEERING; WORLD WIDE WEB;

INTERNET PROTOCOLS;

EID: 77954011682     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1753326.1753685     Document Type: Conference Paper

References (25)

1. Boren, T., and Ramey, J. Thinking aloud: Reconciling theory and practice. IEEE Transactions on Professional Communication 43, 3 (2000), 261-278.
2. th Annual Meeting, (1990), 1270-1274.
3. Chin, J.P., Diehl, V., and Norman, K. L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. In Proc CHI 88, ACM Press (1988), 213-218.
4. th Annual Meeting, (1990), 1263-1264.
5. Dumas, J and Redish, J. A Practical Guide to Usability Testing. Intellect Press, Portland, OR, USA, 1999.
6. Ericsson, K.A. and Simon, H.A. Protocol Analysis: Verbal Reports As Data. (Revised ed.) MIT Press, Cambridge, MA, USA, 1996.
7. Hair, J. F., Anderson, R. E., Tatham, R. L., and Black, W. C. Multivariate data analysis. (5th ed.). Prentice Hall, Englewood Cliffs, NJ, USA, 1998.
8. Hertzum, M, Hansen, K., and Anderson, H. Scrutinising usability evaluation: does thinking aloud affect behaviour and mental workload? Behaviour & Information Technology 28, 2 (2009), 165-181.
9. Hughes, J., and Parkes, S. Trends in the use of verbal protocol analysis in software engineering research. Behaviour & Information Technology 22, 2 (2003), 127-140.
10. Krahmer, E., and Ummelen, N. Thinking about thinking aloud: A comparison of two verbal protocols for usability testing. IEEE Transactions on Professional Communication 47, 2 (2004), 105-117.
11. Khasawneh, S. A. Construct validation of an Arabic version of the learning transfer system of the learning transfer system for use in Jordan. (2004), Dissertation: Louisiana State University.
12. Nielsen, J. Usability Engineering. Morgan Kaufmann, New York, NY, USA, 1993.
13. Norgaard, M., and Hornbaek, K., What do usability evaluators do in Practice? An explorative study of think-aloud testing. In DIS 2006, ACM Press (2006), 209-219.
14. Novotny, E., and Cahoy, E. If we teach, do they learn?: The impact of instruction on online catalog search strategies. Portal: Libraries and the Academy, 6, 2 (2006), 155-167.
15. th Annual Meeting, (1990), 1265-1269.
16. Romaine, S. Communicating Gender. Erlbaum, Mahwah, NJ, USA, 1999.
17. Rubin, J. Handbook of usability testing: How to plan, design, and conduct effective tests. Wiley, New York: NY, USA, 1994.
18. SAS Institute, Inc. Statistical Analysis Software (SAS 8.02), 2001, Software package.
19. rd Ed.). HarperCollins, New York, NY, USA, 1996.
20. Van Den Haak, M., De Jong, M., and Schellens, P. Retrospective vs. concurrent think-aloud protocols: Testing the usability of an online library catalogue. Behaviour & Information Technology 22, 5 (2003), 339-351.
21. Van Den Haak, M., De Jong, M., and Schellens, P. Employing think-aloud protocols and constructive interaction to test the usability of online library catalogues: A methodological comparison. Interacting with Computers 16, 6 (2004), 1153-1170.
22. Van Den Haak, M., De Jong, M., and Schellens, P. Evaluation of an informational Web site: Three variants of the think-aloud method compared. Technical Communication 54, 1 (2007), 58-71.
23. Ward, N and Tsukahara, W. Prosodic features which cue back-channel feedback in English and Japanese. Journal of Pragmatics 32, (2000), 1177-1207.
24. th Annual Meeting, (1992), 1220-1224.
25. Yngve, V. On getting a word in edgewise. Papers from the sixth regional meeting [of the] Chicago Linguistic Society, (1970), 567-577.