Integrating the performance management process of on-time delivery with suppliers

International Journal of Logistics Research and Applications

Volumn 13, Issue 3, 2010, Pages 225-241

  Forslund, Helena ^a   Jonsson, Patrik ^b  

^a LINNAEUS UNIVERSITY   (Sweden)

^b CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Delivery service; Integration; On time delivery; Performance management; Supply chain management

Indexed keywords

EID: 77953296040     PISSN: 13675567     EISSN: 1469848X     Source Type: Journal    
DOI: 10.1080/13675561003712799     Document Type: Article

References (38)

1. Basu, R., 2001. New criteria of performance management - a transition from enterprise to collaborative supply chain. Measuring Business Excellence, 5 (4), 7-12.
2. Beamon, B., 1999. Measuring supply chain performance. International Journal of Operations and Production Management, 19 (3), 275-292.
3. Benton, W.C. and Maloni, M., 2005. The influence of power driven buyer/seller relationships on supply chain satisfaction. Journal of Operations Management, 23 (1), 1-22.
4. Bourne, M., Kennerley, M., and Franco-Santos, M., 2005. Managing through measures: a study of impact on performance. Journal of Manufacturing Technology Management, 16 (4), 373-395.
5. Bourne, M., et al., 2000. Designing, implementing and updating performance measurement systems. International Journal of Operations & Production Management, 20 (7), 754-771.
6. Bourne, M., et al., 2002. The success and failure of performance measurement initiatives - perceptions of participating managers. International Journal of Operations & Production Management, 22 (11), 1288-1310.
7. Bowersox, D.J., Closs, D.J., and Stank, T.P., 1999. 21st Century logistics: making supply chain integration a reality. Oakbrook, IL: Council of Logistics Management.
8. Brewer, P.C. and Speh, T.W., 2001. Adapting the balanced scorecard to supply chain management. Supply Chain Management Review, 5 (3), 48-56.
9. Busi, M. and Bititci, U., 2006. Collaborative performance management: present gaps and future research. International Journal of Productivity and Performance Management, 55 (1), 7-25.
10. Byrne, P.M. and Markham, W.J., 1991. Improving quality and productivity in the logistics process. Oakbrook, IL: Council of Logistics Management.
11. Cagliano, R., Caniato, F., and Spina, G., 2006. The linkage between supply chain integration and manufacturing improvement programmes. International Journal of Operations & Production Management, 26 (3), 282-299.
12. Caplice, C. and Sheffi, Y., 1995. A review and evaluation of logistics performance measurement systems. International Journal of Logistics Management, 6 (1), 61-75.
13. Cooper, M., Lambert, D., and Pagh, J., 1997. Supply chain management: more than a new name for logistics. International Journal of Logistics Management, 8 (1), 1-13.
14. Cousins, P.D. and Menguc, B., 2006. The implications of socialization and integration in supply chain management. Journal of Operations Management, 24 (5), 604-620.
15. Fabbe-Costes, N. and Jahre, M., 2007. Supply chain integration improves performance: the Emperor's new suit? International Journal of Physical Distribution & Logistics Management, 36 (10), 835-855.
16. Flynn, B.B., et al., 1990. Empirical research methods in operations management. Journal of Operations Management, 9 (2),250-284.
17. Forslund, H., 2006. Performance gaps in the dyadic order fulfillment process. International Journal of Physical Distribution & Logistics Management, 36 (8), 580-595.
18. Forslund, H., 2007. The impact of performance management on customers'expected logistics performance. International Journal of Operations & Production Management, 27 (8), 901-918.
19. Forslund, H. and Jonsson, P., 2007. Dyadic integration of the performance management process: a delivery service case study. International Journal of Physical Distribution & Logistics Management, 37 (7), 546-567.
20. Frohlich, M.T. and Westbrook, R., 2001. Arcs of integration: an international study of supply chain strategies. Journal of Operations Management, 19 (2), 185-200.
21. Gimenez, C. and Ventura, E., 2005. Logistics-production, logistics-marketing and external integration: their impact on performance. International Journal of Operations and Production Management, 25 (1), 20-38.
22. Holmberg, S., 2000a.A systems perspective on supply chain measurement. International Journal of Physical Distribution & Logistics Management, 30 (10), 847-868.
23. Holmberg, S., 2000b. Supply chain integration though performance measurement. Thesis (PhD). Lund University.
24. Jammernegg, W. and Kischka, P. (2005). Dynamic, customer-oriented improvement of supply networks. European Journal of Operational Research, 167 (2), 413-426.
25. Jones, S.R., et al., 2008. A message in the medium? Assessing the reliability of psychopathology e-questionnaires. Personality and Individual Differences, 44 (2), 349-359.
26. Keebler, J.S., et al., 1999. Keeping score - measuring the business value of logistics in the supply chain. Oakbrook, IL: Council of Logistics Management.
27. Lambert, D.M. and Harrington, T.C., 1990. Measuring non-response bias in customer service mail surveys. Journal of Business Logistics, 11 (2), 5-25.
28. Lockamy, A. and McCormack, K., 2004. Linking SCOR planning practices to supply chain performance: an explorative study. International Journal of Operations & Production Management, 24 (12), 1192-1218.
29. Lohman, C., Fortuin, L., and Wouters, M., 2004. Designing a performance measurement system: a case study. European Journal of Operational Research, 156 (2), 267-286.
30. Mattsson, S.-A., 2002. Logistik i försörjningskedjor (in Swedish). Lund: Studentlitteratur.
31. Mentzer, J.T. and Konrad, B.P., 1991. An efficiency/effectiveness approach to logistics performance analysis. Journal of Business Logistics, 12 (1), 33-61.
32. Novack, R.A. and Thomas, D.J., 2004. The challenges of implementing the perfect order concept. Transportation Journal, 43 (1),5-17.
33. Odette, 2010. MMOG/LE Materials management operations guidelines/logistics evaluation Version3.0. Odette and AIAG, Automotive Industry Action Group. http://www.odette.org (Last accessed 8th March 2010).
34. Schmitz, J. and Platts, K.W., 2004. Supplier logistics performance measurement: indications from a study in the automotive industry. International Journal of Production Economics, 89 (2), 231-243.
35. Shepherd, C. and Günther, H., 2006. Measuring supply chain performance: current research and future directions. International Journal of Productivity & Performance Management, 55 (3/4), 242-258.
36. Soltani, E., et al., 2004. A study of UK-based TQM-driven organisations. The TQM Magazine, 16 (6), 403-417.
37. Stank, T.P., Daugherty, P.J., and Autry, C.W., 1999. Collaborative planning: supporting automatic replenishment programs. Supply Chain Management, 4 (2), 75-85.
38. Stock, J.R. and Lambert, D.M., 2001. Strategic logistics management. NewYork: McGraw-Hill.