Dyadic integration of the performance management process: A delivery service case study

International Journal of Physical Distribution and Logistics Management

Volumn 37, Issue 7, 2007, Pages 546-567

  Forslund, Helena ^a   Jonsson, Patrik ^b  

^a LINNAEUS UNIVERSITY   (Sweden)

^b CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Customer service management; Delivery lead time; Performance management; Supply chain management

Indexed keywords

EID: 34547698814     PISSN: 09600035     EISSN: None     Source Type: Journal    
DOI: 10.1108/09600030710776473     Document Type: Article

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