-
1
-
-
0005081725
-
Hedonic tone, perceived arousal, and item desirability: Three components of self-reported mood
-
Barrett L.A. Hedonic tone, perceived arousal, and item desirability: Three components of self-reported mood. Cognition and Emotion 10 (1996) 47-68
-
(1996)
Cognition and Emotion
, vol.10
, pp. 47-68
-
-
Barrett, L.A.1
-
2
-
-
33947393960
-
Waiting time influence on the satisfaction-loyalty relationship in services
-
Bielen F., and Demoulin N. Waiting time influence on the satisfaction-loyalty relationship in services. Managing Service Quality 17 (2007) 174-193
-
(2007)
Managing Service Quality
, vol.17
, pp. 174-193
-
-
Bielen, F.1
Demoulin, N.2
-
4
-
-
0001334044
-
A psychological perspective on service segmentation models: the significance of accounting for consumers' perceptions of waiting and service
-
Carmon Z., Shanthikumar J.G., and Carmon T.F. A psychological perspective on service segmentation models: the significance of accounting for consumers' perceptions of waiting and service. Management Science 41 (1995) 1806-1815
-
(1995)
Management Science
, vol.41
, pp. 1806-1815
-
-
Carmon, Z.1
Shanthikumar, J.G.2
Carmon, T.F.3
-
7
-
-
0032327411
-
How disconfirmation, perception and actual waiting times impact customer satisfaction
-
Davis M.M., and Heineke J. How disconfirmation, perception and actual waiting times impact customer satisfaction. International Journal of Service Industry Management 9 (1998) 64-73
-
(1998)
International Journal of Service Industry Management
, vol.9
, pp. 64-73
-
-
Davis, M.M.1
Heineke, J.2
-
8
-
-
38249019596
-
An analysis of customer satisfaction with waiting times in a two-stage service process
-
Davis M.M., and Maggard M.J. An analysis of customer satisfaction with waiting times in a two-stage service process. Journal of Operations Management 9 (1990) 324-334
-
(1990)
Journal of Operations Management
, vol.9
, pp. 324-334
-
-
Davis, M.M.1
Maggard, M.J.2
-
9
-
-
84988482435
-
Consumers' affective response to delays at different phases of a service delivery
-
Dubé L., Schmitt B.H., and Leclerc F. Consumers' affective response to delays at different phases of a service delivery. Journal of Applied Social Psychology 21 (1991) 810-820
-
(1991)
Journal of Applied Social Psychology
, vol.21
, pp. 810-820
-
-
Dubé, L.1
Schmitt, B.H.2
Leclerc, F.3
-
10
-
-
0002439564
-
Consumers' reactions to waiting: When delays affects the perception of service quality
-
Dubé-Rioux L., Schmitt B.H., and Leclerc F. Consumers' reactions to waiting: When delays affects the perception of service quality. Advances in Consumer Research 16 (1989) 112-125
-
(1989)
Advances in Consumer Research
, vol.16
, pp. 112-125
-
-
Dubé-Rioux, L.1
Schmitt, B.H.2
Leclerc, F.3
-
12
-
-
0001421894
-
A field study of causal inferences and consumer reaction: The view from the airport
-
Folkes V.S., Koletsky S., and Graham J.L. A field study of causal inferences and consumer reaction: The view from the airport. Journal of Consumer Research 13 (1987) 534-539
-
(1987)
Journal of Consumer Research
, vol.13
, pp. 534-539
-
-
Folkes, V.S.1
Koletsky, S.2
Graham, J.L.3
-
13
-
-
1942506770
-
The structure of affective reactions to critical incidents
-
Friman M. The structure of affective reactions to critical incidents. Journal of Economic Psychology 25 (2004) 331-353
-
(2004)
Journal of Economic Psychology
, vol.25
, pp. 331-353
-
-
Friman, M.1
-
14
-
-
0032220927
-
The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective
-
Houston M.B., Bettencourt L.A., and Wanger S. The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective. Psychology and Marketing 15 (1998) 735-753
-
(1998)
Psychology and Marketing
, vol.15
, pp. 735-753
-
-
Houston, M.B.1
Bettencourt, L.A.2
Wanger, S.3
-
15
-
-
0032354608
-
The effect of delay type and service stage on consumers' reactions to waiting
-
Hui M.K., Thakor M.V., and Gill R. The effect of delay type and service stage on consumers' reactions to waiting. Journal of Consumer Research 24 (1998) 469-479
-
(1998)
Journal of Consumer Research
, vol.24
, pp. 469-479
-
-
Hui, M.K.1
Thakor, M.V.2
Gill, R.3
-
16
-
-
0003087091
-
Prescription for the waiting-in-line blues: Entertain, enlighten, and engage
-
Katz K.L., Larson B.M., and Larson R.C. Prescription for the waiting-in-line blues: Entertain, enlighten, and engage. Sloan Management Review Winter (1991) 44-53
-
(1991)
Sloan Management Review
, vol.Winter
, pp. 44-53
-
-
Katz, K.L.1
Larson, B.M.2
Larson, R.C.3
-
17
-
-
0038873808
-
Commuting stress: Problems of definition and variable identification
-
Koslowsky M. Commuting stress: Problems of definition and variable identification. Applied Psychology: An International Review 46 (1997) 153-173
-
(1997)
Applied Psychology: An International Review
, vol.46
, pp. 153-173
-
-
Koslowsky, M.1
-
18
-
-
0029304079
-
The emotion probe: Studies of motivation and attention
-
Lang P.J. The emotion probe: Studies of motivation and attention. American Psychologist 50 (1995) 372-385
-
(1995)
American Psychologist
, vol.50
, pp. 372-385
-
-
Lang, P.J.1
-
19
-
-
0001965945
-
The psychology of waiting lines
-
Czepiel J.A., Solomon M., and Surprenant C. (Eds), Lexington Books, Lexington, MA
-
Maister D.H. The psychology of waiting lines. In: Czepiel J.A., Solomon M., and Surprenant C. (Eds). The service encounter (1984), Lexington Books, Lexington, MA
-
(1984)
The service encounter
-
-
Maister, D.H.1
-
20
-
-
12044258070
-
Culture and the self: Implications for cognition, emotion, and motivation
-
Markus H.R., and Kitayama S. Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review 98 (1991) 224-253
-
(1991)
Psychological Review
, vol.98
, pp. 224-253
-
-
Markus, H.R.1
Kitayama, S.2
-
21
-
-
0040317105
-
Patterns of emotional responses and behavioural consequences of dissatisfaction
-
Maute M.F., and Dubé L. Patterns of emotional responses and behavioural consequences of dissatisfaction. Journal of Applied Psychology 48 (1999) 219-247
-
(1999)
Journal of Applied Psychology
, vol.48
, pp. 219-247
-
-
Maute, M.F.1
Dubé, L.2
-
25
-
-
0025407426
-
Objective and subjective dimensions of travel impedance as determinants of commuting stress
-
Novaco R.W., Stokols D., and Milanesi L. Objective and subjective dimensions of travel impedance as determinants of commuting stress. American Journal of Community Psychology 18 (1990) 231-257
-
(1990)
American Journal of Community Psychology
, vol.18
, pp. 231-257
-
-
Novaco, R.W.1
Stokols, D.2
Milanesi, L.3
-
26
-
-
0002106437
-
Cognitive, affective, and attribute bases of the satisfaction response
-
Oliver R.L. Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research 20 (1993) 418-430
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 418-430
-
-
Oliver, R.L.1
-
28
-
-
84992932637
-
Going to the extremes: Managing service encounters and assessing provider performance
-
Price L.L., Arnould E.J., and Tierney P. Going to the extremes: Managing service encounters and assessing provider performance. Journal of Marketing 59 (1995) 83-97
-
(1995)
Journal of Marketing
, vol.59
, pp. 83-97
-
-
Price, L.L.1
Arnould, E.J.2
Tierney, P.3
-
29
-
-
0001643622
-
Effects of waiting on the satisfaction with the service: Beyond objective time measures
-
Pruyn A., and Smidts A. Effects of waiting on the satisfaction with the service: Beyond objective time measures. International Journal of Research in Marketing 15 (1998) 321-334
-
(1998)
International Journal of Research in Marketing
, vol.15
, pp. 321-334
-
-
Pruyn, A.1
Smidts, A.2
-
32
-
-
58149409294
-
Evidence of convergent validity on the dimensions of affect
-
Russell J.A. Evidence of convergent validity on the dimensions of affect. Journal of Personality and Social Psychology 36 (1978) 1152-1168
-
(1978)
Journal of Personality and Social Psychology
, vol.36
, pp. 1152-1168
-
-
Russell, J.A.1
-
35
-
-
85009391455
-
Core affect and psychological construction of emotion
-
Russell J.A. Core affect and psychological construction of emotion. Psychological Review 110 (2003) 145-172
-
(2003)
Psychological Review
, vol.110
, pp. 145-172
-
-
Russell, J.A.1
-
36
-
-
0033125011
-
Core affect, prototypical emotional episodes, and other things called emotion: Dissecting the elephant
-
Russell J.A., and Barrett L. Core affect, prototypical emotional episodes, and other things called emotion: Dissecting the elephant. Journal of Personality and Social Psychology 76 (1999) 805-819
-
(1999)
Journal of Personality and Social Psychology
, vol.76
, pp. 805-819
-
-
Russell, J.A.1
Barrett, L.2
-
37
-
-
0032618234
-
On the bipolarity of positive and negative affect
-
Russell J.A., and Carroll J.M. On the bipolarity of positive and negative affect. Psychological Bulletin 125 (1999) 3-30
-
(1999)
Psychological Bulletin
, vol.125
, pp. 3-30
-
-
Russell, J.A.1
Carroll, J.M.2
-
41
-
-
4043119914
-
Customer service: A waiting game
-
Scotland R. Customer service: A waiting game. Marketing 11 (1991) 1-3
-
(1991)
Marketing
, vol.11
, pp. 1-3
-
-
Scotland, R.1
-
42
-
-
0035220846
-
Consumer research: In search of identity
-
Simonson I., Carmon Z., Dhar R., Drolet A., and Nowlis M.S. Consumer research: In search of identity. Annual Review of Psychology 52 (2001) 249-275
-
(2001)
Annual Review of Psychology
, vol.52
, pp. 249-275
-
-
Simonson, I.1
Carmon, Z.2
Dhar, R.3
Drolet, A.4
Nowlis, M.S.5
-
43
-
-
84866303813
-
Eight reasons people don't like buses
-
Paper presented at
-
Stradling, S. G., Noble, A., Carreno, M., Jeffrey, G., & Marshall, I. (2004). Eight reasons people don't like buses. Paper presented at ICTTP 2004.
-
(2004)
ICTTP
-
-
Stradling, S.G.1
Noble, A.2
Carreno, M.3
Jeffrey, G.4
Marshall, I.5
-
44
-
-
0037681173
-
Waiting for service: The relationship between delays and evaluations of service
-
Taylor S. Waiting for service: The relationship between delays and evaluations of service. Journal of Marketing 58 (1994) 56-69
-
(1994)
Journal of Marketing
, vol.58
, pp. 56-69
-
-
Taylor, S.1
-
46
-
-
0348133717
-
Waiting time delays and customer satisfaction in supermarkets
-
Tom G., and Lucey S. Waiting time delays and customer satisfaction in supermarkets. Journal of Services Marketing 9 (1995) 20-29
-
(1995)
Journal of Services Marketing
, vol.9
, pp. 20-29
-
-
Tom, G.1
Lucey, S.2
-
47
-
-
0036480521
-
The measurement of core affect: A Swedish self-report measure derived from the affect circumplex
-
Västfjäll D., Friman M., Gärling T., and Kleiner M. The measurement of core affect: A Swedish self-report measure derived from the affect circumplex. Scandinavian Journal of Psychology 43 (2002) 19-31
-
(2002)
Scandinavian Journal of Psychology
, vol.43
, pp. 19-31
-
-
Västfjäll, D.1
Friman, M.2
Gärling, T.3
Kleiner, M.4
-
48
-
-
85029862019
-
-
Victoria Transport Policy Institute , Online TDM encyclopedia, Retrieved 01.10.09
-
Victoria Transport Policy Institute (2009). Online TDM encyclopedia. Retrieved 01.10.09.
-
(2009)
-
-
-
49
-
-
0000642332
-
Cross-cultural convergence in the structure of mood: A Japanese replication and a comparison with US findings
-
Watson D., Clark L.A., and Tellegen A. Cross-cultural convergence in the structure of mood: A Japanese replication and a comparison with US findings. Journal of Personality and Social Psychology 47 (1984) 127-144
-
(1984)
Journal of Personality and Social Psychology
, vol.47
, pp. 127-144
-
-
Watson, D.1
Clark, L.A.2
Tellegen, A.3
-
50
-
-
0022115623
-
Toward a consensual structure of mood
-
Watson D., and Tellegen A. Toward a consensual structure of mood. Psychological Bulletin 98 (1985) 219-235
-
(1985)
Psychological Bulletin
, vol.98
, pp. 219-235
-
-
Watson, D.1
Tellegen, A.2
-
51
-
-
0000922949
-
Product/consumption-based affective responses and postpurchase processes
-
Westbrook R.A. Product/consumption-based affective responses and postpurchase processes. Journal of Marketing Research 24 (1987) 258-270
-
(1987)
Journal of Marketing Research
, vol.24
, pp. 258-270
-
-
Westbrook, R.A.1
-
52
-
-
1242283754
-
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services
-
Zeelenberg M., and Pieters R. Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services. Journal of Business Research 57 (2004) 445-455
-
(2004)
Journal of Business Research
, vol.57
, pp. 445-455
-
-
Zeelenberg, M.1
Pieters, R.2
|