Customer abandonment in many-server queues

Mathematics of Operations Research

Volumn 35, Issue 2, 2010, Pages 347-362

  Dai, J G ^a   He, Shuangchi ^a  

^a Georgia Institute of Technology   (United States)

Author keywords

Customer abandonment; Halfin Whitt regime; Many server heavy traffic; Multiserver queues; Quality and efficiency driven regime

Indexed keywords

CUSTOMER ABANDONMENT; HALFIN-WHITT REGIME; HEAVY TRAFFICS; MULTI-SERVER QUEUE; MULTISERVER QUEUES;

QUEUEING THEORY; SALES; SERVERS; STOCHASTIC SYSTEMS;

CUSTOMER SATISFACTION;

EID: 77953086430     PISSN: 0364765X     EISSN: 15265471     Source Type: Journal    
DOI: 10.1287/moor.1100.0443     Document Type: Article

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