The role of internal business/IT alignment and IT governance for service quality in IT outsourcing arrangements

Proceedings of the Annual Hawaii International Conference on System Sciences

Volumn , Issue , 2010, Pages

  Schlosser, Frank ^a   Wagner, Heinz Theo ^b   Beimborn, Daniel ^a   Weitzel, Tim ^a  

^a UNIVERSITY OF BAMBERG   (Germany)

^b German Graduate School of Management and Law (GGS)   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

CONTROL PROCESS; IT GOVERNANCE; IT OUTSOURCING; IT SERVICES; SERVICE LEVEL AGREEMENTS; SERVICE QUALITY;

ALIGNMENT; OUTSOURCING; QUALITY OF SERVICE;

PROCESS CONTROL;

EID: 77951727292     PISSN: 15301605     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2010.395     Document Type: Conference Paper

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